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ntkrnlpa.exe Vista BSOD


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#1 ricky123456

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Posted 03 April 2012 - 01:19 AM

HELP! my computer has been having SERIOUS problems since this BSOD's have been happeing, i have REALLY IMPORANT things on here i do NOT want to lose please explain or tell me a fix.


==================================================
Dump File : Mini032812-01.dmp
Crash Time : 3/28/2012 9:08:14 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x87ae8740
Parameter 3 : 0x87b78ee8
Parameter 4 : 0x894d3680
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18533 (vistasp2_gdr.111025-0338)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa32b
Computer Name :
Full Path : C:\Windows\Minidump\Mini032812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,120
==================================================

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#2 AustrAlien

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Posted 03 April 2012 - 02:48 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

================
You wrote: "i have REALLY IMPORANT things on here i do NOT want to lose"
Then you really should have them backed up on at least two other physically separated media (hard drives or DVD disks for example). If you don't already, then you should do it now!
AustrAlien
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#3 ricky123456

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Posted 03 April 2012 - 05:30 PM

1 : The link for BSOD
-----------------------
https://rapidshare.com/files/3728891191/Windows7_Vista_jcgriff2.zip



2: Snapshot Speccy link
----------------------
http://i134.photobucket.com/albums/q95/pollo_13/Snap20.jpg

3 : Mini Toolbox
-----------------------


MiniToolBox by Farbar Version: 18-01-2012
Ran by Vista Ultimate (administrator) on 03-04-2012 at 15:29:42
Microsoft® Windows Vista™ Ultimate Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.1.2)
32 Bit HP CIO Components Installer (Version: 1.0.0)
3DVIA player 5.0 (Version: 5.0.0.15)
A+LS Client Application
ACID Pro 7.0 (Version: 7.0.641)
Adobe After Effects CS4 (Version: 9)
Adobe After Effects CS4 Presets (Version: 9)
Adobe After Effects CS4 Third Party Content (Version: 9)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color Video Profiles AE CS4 (Version: 2.0)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Default Language CS4 (Version: 2.0)
Adobe Dynamiclink Support (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Fonts All (Version: 2.0)
Adobe Media Encoder CS4 (Version: 1.0)
Adobe Media Encoder CS4 Additional Exporter (Version: 1.0)
Adobe Media Encoder CS4 Exporter (Version: 1.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Media Player (Version: 1.8)
Adobe MotionPicture Color Files CS4 (Version: 2.0)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader 9.3 (Version: 9.3.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe XMP Panels CS4 (Version: 2.0)
Antares Autotune Evo VST RTAS v6.0.9
Antares AVOX Evo VST RTAS v3.0.2
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Auslogics BoostSpeed (Version: 5.0)
AVG 9.0
AVS Update Manager 1.0
AVS Video Converter 8
AVS4YOU Software Navigator 1.4
Belkin F5D8053 N Wireless USB Adapter (Version: 2.0.0.04)
Bonjour (Version: 3.0.0.10)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
EasyBCD 2.0 (Version: 2.0)
FL Studio 10
FL Studio 9
Google Chrome (Version: 18.0.1025.142)
Google Update Helper (Version: 1.3.21.111)
HP Smart Web Printing (Version: 3.5)
HP Update (Version: 5.003.001.001)
HyperSnap 6 (Version: 6.90.04)
IL Download Manager
Intel® Graphics Media Accelerator Driver
Interlok driver setup x32 (Version: 5.8.5)
iTunes (Version: 10.5.3.3)
iZotope Ozone 3 (Version: 3.05)
iZotope RX (Version: 1.05)
iZotope Vinyl (Version: 1.61)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
K-Lite Codec Pack 8.0.0 (Full) (Version: 8.0.0)
Logitech QuickCam (Version: 11.10.2030)
Logitech® Camera Driver
M-Audio Producer USB (Version: 5.10.00.5099)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MVision (Version: 11.10.2030)
PCR Editor V2 (Version: 2.10)
PDF Settings CS5 (Version: 10.0)
Photoshop Camera Raw (Version: 5.0)
Pixel Bender Toolkit (Version: 1.0)
PoiZone
Project64 1.6 (Version: 1.6)
Ralink RT2860 Wireless LAN Card (Version: 1.5.7.0)
Ralink RT6x Wireless LAN Card (Version: 1.5.4.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5791)
Sakura
Sawer
Skype Click to Call (Version: 5.8.8855)
Skype™ 5.6 (Version: 5.6.110)
SmartWebPrintingOC (Version: 100.0.189.000)
Suite Shared Configuration CS4 (Version: 1.0)
Toxic Biohazard
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Vegas Pro 10.0 (Version: 10.0.469)
VirtualCloneDrive
VirtualDJ
Windows Mobile Device Center (Version: 6.1.6965.0)
WinRAR archiver
Zoner Photo Studio 13 (Version: 13.0.1.5)

**** End of log ****

#4 AustrAlien

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Posted 03 April 2012 - 06:13 PM

I've had a quick look at the 3 most recent minidumps, and all:

Probably caused by : mausbpr.sys

mausbpr.sys Mon Aug 25 05:05:14 2008

mausbpr.sys is associated with M-Audio USB Audio Driver (WDM) - Avid Technology, Inc.

Go to Control Panel > Programs and Features and un-install M-Audio Producer USB (Version: 5.10.00.5099) in the usual manner.
  • Re-start your computer and test.
Let me know if that fixes the problem.

========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\ricky123456_BC\Windows7_Vista_jcgriff2\Mini032812-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Thu Mar 29 14:06:07.791 2012 (UTC + 10:00)
System Uptime: 0 days 1:19:34.421
*** WARNING: Unable to verify timestamp for mausbpr.sys
*** ERROR: Module load completed but symbols could not be loaded for mausbpr.sys
Probably caused by : mausbpr.sys

DRIVER_POWER_STATE_FAILURE (9f)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_mausbpr.sys
Bugcheck code 0000009F
Arguments 00000003 87ae8740 87b78ee8 894d3680
BiosVersion = 0701
BiosReleaseDate = 08/01/2008
SystemManufacturer = ASUSTek Computer INC.
SystemProductName = P5K3L-ASUS-S1-P5G35
CPUID: "Intel® Pentium® Dual CPU E2200 @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: 2208
................................................................

Edited by AustrAlien, 03 April 2012 - 06:28 PM.

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#5 ricky123456

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Posted 03 April 2012 - 11:10 PM

Thanks, ill try that and post the results tomorrow.

#6 ricky123456

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Posted 05 April 2012 - 08:14 PM

Sorry for the lag i will be doing it today

#7 AustrAlien

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Posted 05 April 2012 - 09:38 PM

:thumbup2:

Edited by AustrAlien, 05 April 2012 - 09:39 PM.

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#8 ricky123456

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Posted 12 April 2012 - 01:03 PM

So i waited a couple days but the problem still occurs :deadhorse:

#9 AustrAlien

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Posted 13 April 2012 - 07:53 AM

Please zip up the new minidump(s) and attach the resultant zip file to your next reply:
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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#10 ricky123456

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Posted 19 April 2012 - 09:46 PM

Minidump zip.
I waited a couple more days before replying and it happens constantly.

Attached Files



#11 AustrAlien

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Posted 19 April 2012 - 11:04 PM

Probably caused by : mausbpr.sys

mausbpr.sys Mon Aug 25 2008

Same problem as before:
  • One new dump file dated April, 19th.
  • Were you able to successfully un-install M-Audio Producer USB (Version: 5.10.00.5099)?
========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\ricky123456_BC\Minidump\Mini041912-01.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Fri Apr 20 12:35:22.663 2012 (UTC + 10:00)
System Uptime: 0 days 4:33:14.514
*** WARNING: Unable to verify timestamp for mausbpr.sys
*** ERROR: Module load completed but symbols could not be loaded for mausbpr.sys
Probably caused by : mausbpr.sys

DRIVER_POWER_STATE_FAILURE (9f)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_mausbpr.sys
Bugcheck code 0000009F
Arguments 00000003 87cd4030 87cf4020 87e2c6d0
BiosVersion = 0701
BiosReleaseDate = 08/01/2008
SystemManufacturer = ASUSTek Computer INC.
SystemProductName = P5K3L-ASUS-S1-P5G35
CPUID: "Intel® Pentium® Dual CPU E2200 @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: 2208
................................................................

Edited by AustrAlien, 19 April 2012 - 11:09 PM.

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#12 ricky123456

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Posted 25 April 2012 - 09:28 PM

Yes i was the driver is un-installed.

#13 AustrAlien

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Posted 25 April 2012 - 09:54 PM

Good! Let us know if you have any further BSODs. If so ... zip up the dump(s) and attach to a reply.

Edited by AustrAlien, 25 April 2012 - 09:55 PM.

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