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ubd.exe is new in running svcs. Computer terribly slow


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10 replies to this topic

#1 suzbinky

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Posted 02 April 2012 - 09:28 PM

Hello all,
Seems like we have an intruder. Sites are slow to respond. Email being rejected from various servers - even though I send through gmail on Chrome. Uploading through dreamweaver is painfully slow on all sites all servers.

Attached is hijackthis log.
Ran system mechanic.
Ran spyhunter.
Ran avast
trying any of them familiar with udb, but none are finding those issues.

Adding Belarc log, as well.

Advice appreciated. I'll hold off on changes and just keep turning off the ubd.exe service.

Attached Files



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#2 HelpBot

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Posted 08 April 2012 - 09:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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#3 suzbinky

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Posted 09 April 2012 - 09:13 AM

Thank you. ubd.exe is still running. I shut it off, it restarted during the day. I am running 64bit. I do not have the windows disk. Dell computer was all set up. I'll dig around for it - may be in the pile.

Here is the dds.txt file and the attach.txt file.

Attached Files



#4 nasdaq

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Posted 09 April 2012 - 10:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Nothing suspicious was found on your log.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs for my review.

#5 ratman

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Posted 09 April 2012 - 10:32 AM

Edit: Crossed post.

Edited by ratman, 09 April 2012 - 06:09 PM.

regards, ratman

a proud member of:
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If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM

If I have helped and you would like to show your appreciation you may Posted Image to the cause.



#6 suzbinky

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Posted 09 April 2012 - 10:57 AM

Followed instructions. Took about 6 minutes for my computer to reboot - black screen for longest time.
Other than that, seems better. But you'll know better looking at the logs.
Please let me know if I need to do anything else.

Attached Files



#7 nasdaq

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Posted 09 April 2012 - 12:28 PM

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

Secunia Personal Software Inspector (PSI)
http://secunia.com/vulnerability_scanning/personal/
Secunia PSI is a security scanner which identifies programs that are insecure and need updates.
If interested in security I would download the tool and run it.
<<<>>>

The ComboFix log is clean.

What are the remaining issues with this computer?

#8 suzbinky

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Posted 09 April 2012 - 12:37 PM

Thank you for the prompt responses. Other than the fact that ubd.exe is still running, and the slow restart, no other issues.
There seem to be mixed feelings on ubd.exe, although you don't seem concerned, so I will relax.

I'll follow your suggestions. Have a wonderful week hunting the ickies on our computers! We appreciate you. I definitely do.

Susan

#9 nasdaq

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Posted 09 April 2012 - 12:56 PM

Put your mind at ease. Check the file for malware.

>>> Run Jotti's malware scan: Please copy this line (in bold):
C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe <- make sure the path is correct.
  • Go to Jotti's malware scan and click the Browse button,
  • A window will open, right-click in the File name field and choose Paste.
  • Click the Submit button and let the scan run uninterrupted.
  • At the end right-click the Permalink button and choose "Copy the link". Posted Image
  • Open Notepad (Start => All Programs => Accessories) and click "Edition" => "Paste".
Please copy and paste these Permalink in your next reply.
If Jotti is busy, please go to http://www.virustotal.com
===

Run this tool to make sure all your other operating files are good.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833

#10 nasdaq

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Posted 15 April 2012 - 07:33 AM

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

Surf Safely, and Think Prevention!
===

#11 nasdaq

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Posted 21 April 2012 - 10:34 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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