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Graphics Card Failue


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#1 poisonjam

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Posted 02 April 2012 - 11:40 AM

Also Id like to say I used to frequent this forum but forgot my password form long ago; but I am having a problem that is puzzling me alot; I have a HD radeon 6950 GPU and a 1050 W PSU and for the past couple weeks ive been getting random black screens coupled with hard lockups;
Ive verified its not a temp issue, sometimes it will happen while idling, sometime during gaming; I can't really find a cause
What happens is just
-instant black screen,
-My monitor isn't detecting any sort of input
-Ill hear my GPU fan whirr at 100% percent
-Rest of the computer still sounds like its running but wont respond until a reboot

Ive read around and some say the PSU could be giving out or the GPU is failing; do you guys have any input?

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#2 the_patriot11

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Posted 02 April 2012 - 06:40 PM

When a computer begins the boot process the motherboard initiates the start up of the PSU. Because of this it is difficult to determine whether the problem is with the motherboard or the PSU when a computer shows no signs of starting up. The purpose of the procedure is to determine if the problem is with the motherboard or the PSU. For safety purposes please follow the instructions step by step.

This test is for ATX PSUs. Some manufacturers use non-ATX PSUs with 20/24 pin connectors that do not have the same pinout as a ATX PSU.

Caution:
This procedure will involve working with live 12VDC electrical potentials which if handled improperly may lead to electrical shock. Proper precautions should also be taken to prevent electrostatic discharges (ESDs) within the case of the computer. For safety purposes please follow the instructions step by step.

First, shutdown your computer. Then unplug the power cable going into your computer.

Once you have opened the case, touch the metal of the case to discharge any static electricity.

The connector of the PSU which connects to the motherboard is readily recognizable by the number of wires in the bundle. To disconnect it you will need to press on the plastic clip to disengage it and then pull the connector up and away from the motherboard. Please take notice of the location of the locking tab and the notch on the socket of the motherboard, this will only connect one way as it is keyed. This wire bundle will have a memory of the way it has been installed and will want to bend back that direction, you may have to play around with it to find a position that the connector will stay in the same position while you run the test.

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From the top left to right the pins are 13-24, the bottom from left to right are 1-12.


Please notice that there are PSUs with 24 pin and 20 pin connectors, the location of the green wire in the 24 pin connector is #16, and the green wire in the 20 pin connector is #14. If you look at the connector with socket side facing you and the clip on the top the number one pin will be on the bottom left corner. This makes the pin out for the 24 pin connector from left to right 13-24 on top, and 1-12 on the bottom. The pin out for the 20 pin connector from left to right is 11-20 on top , and 1-10 on the bottom. If you look at the connectors you notice that these are sockets that fit over the pins on the motherboard where the PSU cable attaches, this is where you will place the jumper. For a jumper you will need a piece of solid wire about the size of a paper clip (20-22 awg), preferably a wire with insulation. It will need to be large enough to fit firmly into the socket so that it will not need to be held in place while testing. You are at risk of electrical shock if you are holding the jumper when you power up the PSU. Insert one end of the jumper into the socket of the Green wire, and insert the other end into the socket of any Black wire.

Once the jumper is in place plug the cord back in. If the PSU is working properly the case fans, optical drives, hdds, and LEDs should power up and remain on. I would suggest that you not leave this connected any longer than is necessary for safety purposes.

To reconnect the 20/4 pin connector unplug the power cord, remove the jumper, and reconnect the connector. Take a moment at this time to make sure that nothing has been dislodged inside the case.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#3 poisonjam

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Posted 03 April 2012 - 11:07 AM

I did what you said but the problem wasn't with the boot sequence; it will boot just fine just at random times while the computer is on ill get a blackscreen and a hard lock up

#4 the_patriot11

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Posted 03 April 2012 - 07:16 PM

that test doesnt affect the boot sequence, it tests whether the PSU is functional or not, since you mentioned PSU as a possibility if it passed that test, then the PSU is not your problem. Does your computer have a integrated graphics card, or do you have another one sitting around? if so, take out your current card and replace it with the extra or hook the monitor to the integrated card, and see if the problem continues.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 poisonjam

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Posted 04 April 2012 - 09:03 AM

Ok but that is kind of the problem I really can't predict how, when or why I am getting these black screens; Like if I knew how to trigger them I would let you know; because before I was told my PSU was giving out or simply just not getting enough power but if that was the case wouldn't the whole computer shut down? asking because I am unfamilar with power supply failures; the GPU is out and im letting run for a while seeing if the problem continues

#6 Abama

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Posted 04 April 2012 - 10:05 AM

did you tried using a different video card on your board?

#7 the_patriot11

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Posted 04 April 2012 - 07:07 PM

Ok but that is kind of the problem I really can't predict how, when or why I am getting these black screens; Like if I knew how to trigger them I would let you know; because before I was told my PSU was giving out or simply just not getting enough power but if that was the case wouldn't the whole computer shut down? asking because I am unfamilar with power supply failures; the GPU is out and im letting run for a while seeing if the problem continues


Poison-that was the point of the test I just suggested-if it passed the test, the PSU is working properly, you can eliminate that as the problem. The next test I suggested is remove your current video card and either use the integrated card you have or another card if you have it for a couple days to see if the problem persists. If the problem persists, then the problem is not your video card-if the problem goes away, then the problem is your video card.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#8 caperjac

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Posted 06 April 2012 - 11:39 AM

my opinion, and its just an opinion ,this will only prove that the psu turns on[and we /they already know it does ] ,it will not prove if its putting out enough power ,to correctly power the computer

Edited by caperjac, 06 April 2012 - 11:42 AM.

My answers are my opinion only,usually


#9 poisonjam

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Posted 09 April 2012 - 10:47 AM

Well after the grpahics card being out; I haven't had a crash, ive hred multiple things like the PSU isn't putting out enough to the GPU or the GPU is borked; thanks guys for helping nowI just need to try and sort this out; is there anything I should look for?

#10 caperjac

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Posted 09 April 2012 - 03:19 PM

1050 W PSU ,should be puuting out plenty of power for the card ,if the psu is working correctly ,so you will need to have both tested

did you try reinstalling the video card and try again ,it may have just needed to be reseated ,and make sure the power connection to the card is making a good connection

Edited by caperjac, 09 April 2012 - 03:25 PM.

My answers are my opinion only,usually


#11 the_patriot11

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Posted 09 April 2012 - 07:32 PM

considering that the PSU passed the test, and has more then enough power to run that card, and the problem hasnt resurfaced since you removed the card-I would say its a safe assumption that your video card is either defective or it has a bad driver. If you havent had any driver updates lately, then that probably isnt it, however if you updated your drivers about the same time the lockups started then you might just try reverting back to the previous version of your drivers. If that doesnt solve it then replacing the card should solve your problems.

Edited by the_patriot11, 09 April 2012 - 07:34 PM.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.





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