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Hello, I can't seem to use Google


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3 replies to this topic

#1 MsTissa

MsTissa

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  • 1 posts
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  • Local time:07:49 PM

Posted 02 April 2012 - 04:32 AM

Hi! I was about to search something on Google when:

We're sorry...
... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.
See Google Help for more information.

So I clicked Google Help and I was redirected to this site:

http://support.google.com/websearch/bin/answer.py?hl=en&answer=86640

So I tried downloading HijackThis and this is the log that I got:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:20:46 PM, on 4/2/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17108)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\WTouch\WTouchService.exe
E:\Program Files\Alwil Software\Avast5\AvastSvc.exe
E:\Program Files\WTouch\WTouchUser.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Creative\Shared Files\CTAudSvc.exe
E:\Program Files\Alwil Software\Avast5\avastUI.exe
E:\WINDOWS\VMSnap3.EXE
E:\WINDOWS\Domino.EXE
E:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe
E:\Program Files\AVG Secure Search\vprot.exe
E:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
E:\Program Files\Application Updater\ApplicationUpdater.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\WINDOWS\system32\FsUsbExService.Exe
E:\Program Files\LogMeIn Hamachi\hamachi-2.exe
E:\Program Files\Hotspot Shield\bin\openvpnas.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\Pen_Tablet.exe
E:\PROGRA~1\SPEEDB~2\VideoAcceleratorService.exe
E:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe
E:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\BitTorrent\BitTorrent.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
C:\NO$GBA 2.6a - full\NO$GBA 2.6a - Full Package\NO$GBA.EXE
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\Program Files\Google\Chrome\Application\chrome.exe
E:\WINDOWS\system32\msiexec.exe
E:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
E:\Program Files\Google\Chrome\Application\chrome.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.114116.info
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.funmoods.com/?f=1&a=nv1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.114116.info
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.114116.info
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.funmoods.com/results.php?f=4&a=nv1&q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.mediafire.com/?d8duperu38uxh
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: YouTube Downloader Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - E:\Program Files\YouTube Downloader Toolbar\IE\5.1\youtubedownloaderToolbarIE.dll
R3 - URLSearchHook: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - E:\Program Files\BitTorrentBar\prxtbBit0.dll
R3 - URLSearchHook: WinZipBar Toolbar - {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - E:\Program Files\WinZipBar\prxtbWinZ.dll
R3 - URLSearchHook: Mario Forever Toolbar - {707db484-2428-402d-afb5-d85b387544c7} - E:\Program Files\Mario_Forever\prxtbMari.dll
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - E:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - E:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - E:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: ShoppingReport2 - {258C9770-1713-4021-8D7E-1F184A2BD754} - E:\Program Files\ShoppingReport2\Bin\2.7.37\ShoppingReport.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - E:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - (no file)
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - E:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: SearchPredictObj Class - {389943B0-C3A2-4E69-82CB-8596A84CB3DC} - E:\PROGRA~1\SEARCH~1\SEARCH~1.DLL
O2 - BHO: WinZipBar - {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - E:\Program Files\WinZipBar\prxtbWinZ.dll
O2 - BHO: Mario Forever - {707db484-2428-402d-afb5-d85b387544c7} - E:\Program Files\Mario_Forever\prxtbMari.dll
O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - E:\Program Files\BitTorrentBar\prxtbBit0.dll
O2 - BHO: SBCONVERT - {92A9ACF4-9333-43AE-9698-DB283326F87F} - E:\Program Files\SpeedBit Video Downloader\TBU3C\tbcore3.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - E:\Program Files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: YouTube Downloader Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - E:\Program Files\YouTube Downloader Toolbar\IE\5.1\youtubedownloaderToolbarIE.dll
O2 - BHO: Hotspot Shield Class - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - E:\Program Files\Hotspot Shield\hssie\HssIE.dll
O2 - BHO: SMTTB2009 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - E:\Program Files\Hyperionics DB Toolbar\tbcore3.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: GrabberObj Class - {FF7C3CF0-4B15-11D1-ABED-709549C10000} - E:\Program Files\SpeedBit Video Downloader\TBU3C\grabber.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - E:\Program Files\BitTorrentBar\prxtbBit0.dll
O3 - Toolbar: (no name) - {98889811-442D-49dd-99D7-DC866BE87DBC} - (no file)
O3 - Toolbar: Hyperionics DB Toolbar - {338B4DFE-2E2C-4338-9E41-E176D497299E} - E:\Program Files\Hyperionics DB Toolbar\tbcore3.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - E:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: WinZipBar Toolbar - {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - E:\Program Files\WinZipBar\prxtbWinZ.dll
O3 - Toolbar: SpeedBit Video Downloader - {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - E:\Program Files\SpeedBit Video Downloader\TBU3C\tbcore3.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - E:\Program Files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll
O3 - Toolbar: Mario Forever Toolbar - {707db484-2428-402d-afb5-d85b387544c7} - E:\Program Files\Mario_Forever\prxtbMari.dll
O3 - Toolbar: YouTube Downloader Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - E:\Program Files\YouTube Downloader Toolbar\IE\5.1\youtubedownloaderToolbarIE.dll
O4 - HKLM\..\Run: [avast5] "E:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [BigDog303] E:\WINDOWS\VM303_STI.EXE VIMICRO USB PC Camera (ZC0301PLH)
O4 - HKLM\..\Run: [VMSnap3] E:\WINDOWS\VMSnap3.EXE
O4 - HKLM\..\Run: [Domino] E:\WINDOWS\Domino.EXE
O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "E:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
O4 - HKLM\..\Run: [PWRISOVM.EXE] E:\Program Files\PowerISO\PWRISOVM.EXE -startup
O4 - HKLM\..\Run: [vProt] "E:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [USB Gamepad] E:\WINDOWS\USB Vibration\dr100&110\USB Gamepad.exe -boot
O4 - HKLM\..\Run: [SearchSettings] "E:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BitTorrent] "E:\Program Files\BitTorrent\BitTorrent.exe"
O4 - HKCU\..\Run: [DownloadAccelerator] "E:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: &Clean Traces - E:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Download with &DAP - E:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Grab video by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://E:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: Download &all with DAP - E:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - E:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - E:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - E:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - E:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra button: ShopperReports - Compare product prices - {DB38E21A-0133-419d-92AD-ECDFD5244D6D} - E:\Program Files\ShoppingReport2\Bin\2.7.37\ShoppingReport.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: ShopperReports - Compare travel rates - {EB620C54-E229-4942-87CE-E717109FC8C6} - E:\Program Files\ShoppingReport2\Bin\2.7.37\ShoppingReport.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: e:\program files\speedbit video accelerator\sblsp.dll
O10 - Unknown file in Winsock LSP: e:\program files\speedbit video accelerator\sblsp.dll
O10 - Unknown file in Winsock LSP: e:\program files\speedbit video accelerator\sblsp.dll
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - E:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\10.2.0\ViProtocol.dll
O20 - AppInit_DLLs:
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - E:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - E:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Application Updater - Spigot, Inc. - E:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: avast! Antivirus - AVAST Software - E:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - E:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - E:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: FsUsbExService - Teruten - E:\WINDOWS\system32\FsUsbExService.Exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - E:\Program Files\LogMeIn Hamachi\hamachi-2.exe
O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - E:\Program Files\Hotspot Shield\bin\openvpnas.exe
O23 - Service: Hotspot Shield Routing Service (HssSrv) - AnchorFree Inc. - E:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner - E:\Program Files\Hotspot Shield\bin\HssTrayService.EXE
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - E:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: PIPIStartSvr - Unknown owner - C:\Program Files\pipi\PIPIStartSvr.exe (file missing)
O23 - Service: ServiceLayer - Nokia. - E:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Sound Blaster X-Fi MB Licensing Service - Creative Labs - E:\Program Files\Common Files\Creative Labs Shared\Service\XMBLicensing.exe
O23 - Service: Steam Client Service - Valve Corporation - E:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - E:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: VideoAcceleratorService - SpeedBit Ltd. - E:\PROGRA~1\SPEEDB~2\VideoAcceleratorService.exe
O23 - Service: vToolbarUpdater10.2.0 - Unknown owner - E:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - E:\Program Files\WTouch\WTouchService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - E:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 15938 bytes




I was told to post my log on this forum, and see if someone can be of help. Thank you :)

P.S. Before the google message actually happened, I have been at random times, for many days prompted to fill-in captchas before google can actually show the results of my search.

Edited by boopme, 02 April 2012 - 10:17 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:08:49 PM

Posted 04 April 2012 - 05:23 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:08:49 PM

Posted 07 April 2012 - 02:52 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 09 April 2012 - 11:18 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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