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quarantined system file causing BSOD


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3 replies to this topic

#1 nightkids

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Posted 02 April 2012 - 02:15 AM

hello
I recently got hit with a type of redirecting virus. After Malware Bytes failed to produce a solution, I tried Hitman Pro. I decided to quarantine what Hitman found but upon reboot, I get a BSOD and message
"STOP: c0000135 the program can't start because %hs is missing from your computer.
Try reinstalling the program to fix this problem."

After failing to fix the problem automatically, i tried a system restore but that also fails stating,
"System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore."

However, I can't even boot in safe mood, no system image, and I do not have a recovery disc. Hitman quarantined consrv.dll which i suspect is an important system file and thus the root of this problem.

Any help or am i screwed?
this is windows 7.

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#2 nightkids

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Posted 02 April 2012 - 11:01 AM

After scouring google, it seems I've found a solution on this
site.

Basically, consrv is bad and what you want is winsrv. Following the direction on the above site I was able to change the registry using regedit. now i can boot my computer fine.
Not sure if this cured the infection but will look further into how to do this.

#3 quietman7

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Posted 03 April 2012 - 06:49 AM

CAUTION: The above solution involves making changes in the Windows registry. Always Create a New Restore Point and back up your registry before making any changes.
Vista and Windows 7 users can refer to these links:
With that said, there have been numerous complaints involving consrv.dll which appears to be related to the ZeroAccess Rootkit.

Not sure if this cured the infection but will look further into how to do this.

ZeroAccess is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.
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#4 quietman7

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Posted 05 April 2012 - 06:14 AM

Your log(s) is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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