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Can't get rid of this virus/malware


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#1 Mike Rob

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Posted 01 April 2012 - 01:33 PM

I have a PC running XP Pro SP3. We recently cleaned the "hidden files virus" from it, but it is still infected with something and I can't find anything that will clean it. I can't even get rkill to run regardless of the name I use. In fact, when I try to run it now, the icon just disappears. I have scanned with MalwareBytes, MS Security Essentials, StopZilla, Kasperski, SuperAntiSpyware and Webroot just to name a few. Any help would be greatly appreciated. I'm almost to the point of reloading XP.
Thanks,
Mike
<><

*Edit: Moved topic from XP to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 01 April 2012 - 02:19 PM.


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#2 boopme

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Posted 01 April 2012 - 02:44 PM

Hello. lets try this
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

Run RKill.......if it fails// run this..

Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#3 Mike Rob

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Posted 01 April 2012 - 10:06 PM

Rkill will not run. TDSSkiller will not run. I have tried all the tricks I know and have used many times before, but this one deeply seated.

#4 boopme

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Posted 02 April 2012 - 10:09 AM

This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.

FixNCR.reg

insert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.


Or
Try running from a different User Account.

OR
try doing a System Restore to a date prior to the infection.
Windows XP System Restore Guide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 akoch

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Posted 02 April 2012 - 03:37 PM

reinstall windows.

#6 hamluis

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Posted 02 April 2012 - 04:45 PM

<<reinstall windows.>>

It could come to that...but I'd say that the membership owe every OP a few chances before recommending such...I suggest that the OP follow the guidance currently being provided by Boopme.

Suggesting the obvious approach that would negate malware...is just a bit drastic at this point, IMO.

Louis




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