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After chkdsk runs a message with an unrecoverable problem appears


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#1 gnfrogger

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Posted 01 April 2012 - 11:33 AM

Hi everyone, I have a problem with the hal.dll file and I try to run chkdsk /r and it runs up to 50% and the a message appears saying that the volume appears to contain one or more unrecoverable problems. What should I check next. I am running an Hp with windows XP service pack 3.

thanks

Edited by hamluis, 01 April 2012 - 12:58 PM.
Moved from XP to Internal Hardware.


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#2 rotor123

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Posted 01 April 2012 - 05:27 PM

That one can be a problem.

First thing to check is the hard drive itself.
From here http://www.bleepingcomputer.com/forums/topic28744.html
Links to most brands of drive diagnostics.

If the drive passes both the short and long surface test then it is the data on the drive.

So we need to know if it is the drive or not first before trying to fix the problem as the results of the drive test will determine the next step.

Good Luck
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#3 gnfrogger

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Posted 02 April 2012 - 06:38 PM

Thanks rotor123 for checking this.

I did the hard drive test and the short test failed, then the long test showed a bunch of bad sectors and I hit the option to fix them all.

what would be the next step
Thanks for your help

#4 gnfrogger

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Posted 02 April 2012 - 06:49 PM

I started the system again and still missing the hal.dll file. I guess after the repair the system should start up again. Or there is something else that I need to do.

#5 AustrAlien

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Posted 02 April 2012 - 07:43 PM

I did the hard drive test and the short test failed, then the long test showed a bunch of bad sectors and I hit the option to fix them all.

what would be the next step

The next step would be to run the hard drive diagnostic utility again with the Short test and then the Long test. Let us know the result of those tests ... before we move on to:
  • run chkdsk /r
  • check the boot.ini file.
Please tell me what brand of hard drive/what diagnostic utility you are using.

Edited by AustrAlien, 02 April 2012 - 07:47 PM.

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#6 gnfrogger

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Posted 02 April 2012 - 07:48 PM

The short test passed after the repair as well the long test too.

Seagate hard drive and the seatools from seagate.

#7 AustrAlien

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Posted 02 April 2012 - 07:50 PM

Please run chkdsk /r again ... and note whether any repairs are made ... and let us know the result of doing that now.
AustrAlien
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#8 gnfrogger

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Posted 02 April 2012 - 08:39 PM

After chkdsk /r runs, runs until 50% and stops. The message is "the volume appears to have unrecoverable problems.

#9 AustrAlien

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Posted 02 April 2012 - 08:45 PM

Do you perchance have a Vista or Windows7 (or XP 64 bit for that matter) installation disk from which we could boot and attempt to run chkdsk /r? (The version of chkdsk is better than the standard XP version.)

Another alternative that sometimes works when the standard XP Recovery Console chkdsk will not ...

Please try the following ...

Let's use a FreeDOS image for CD that contains a few tools (compiled & hosted by noahdfear).

The first step is carried out using a working computer.
:step1: Download NTBR_CD.exe and create a bootable CD:
  • Save the file to your Desktop and double-click it. This will create a folder named NTBR_CD.
  • Open the folder and locate BurnItCD: Launch it by double-clicking it.
  • When BurnCDCC opens, click Start: The CD tray will open.
  • Insert a blank CD and click OK.
    The tray will close, burn the image and then eject the disk.

:step2: Run chkdsk on the problematic computer.
  • Boot the affected computer with the new CD.
  • Once presented with the boot screen press <ENTER> to boot from the CD.
    After a warning screen there is a keyboard language options screen.
  • Press <ENTER> to leave it at EN-US.
    You should now be at the Tool options screen.
  • Type 5 and press <ENTER> to choose the command prompt.
    You will see an X:\> prompt, where X: is the ramdrive (temporary drive space in memory).
  • At the command prompt type the following bolded command:

    tools\ntfs4dos\chkdsk
  • and press <ENTER>.
    You will be prompted (in ?Dutch) to press <ENTER>.
  • Press <ENTER> to start the check disk utility.
    Check Disk will check all attached drives and attempt to correct any errors.
    Please make a note of any errors found or corrections made.
  • When it completes type menu and press <ENTER> to return to the tools menu.
  • Type 6 to select Quit, and press <ENTER>.
  • Press <Ctrl+Alt+Del> to restart, and remove the CD.
  • Allow the computer to attempt booting normally and let me know the outcome.
Please let me know if chkdsk reports any errors or corrections made, or if it completes without incident.
***(With thanks to noahdfear for the above tool and instructions.)
AustrAlien
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#10 AustrAlien

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Posted 02 April 2012 - 08:47 PM

I hope there is nothing important on that hard drive that you wish/need to recover!!!

If there is ... please let me know and do not do anything else.***
AustrAlien
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#11 gnfrogger

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Posted 02 April 2012 - 10:55 PM

I ran chkdsk from the NTBR CD and found many record segments that are unreadable, it deleted a corrupt attribute record.
File verification completed.
CHKDSK is veryfing indexes (stage 2 of 3)
and corrected errors.
then an unspecified errior ocurred and stop the process and showed the prompt X:\>
I exit out and start up the system and keeps showing the hal.dll missing message

#12 gnfrogger

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Posted 02 April 2012 - 11:06 PM

I have few important files inside of this hard drive that I would like to recover. Not the entire drive.

If the hard drive is gone bad I would need your help to recover them.

thanks for your help

#13 AustrAlien

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Posted 03 April 2012 - 12:13 AM

Let's recover those files now, and while we are at it, we can check the boot.ini file content.

Create a LIVE Linux CD with Puppy Linux (Slacko Puppy).

If your computer is not able to boot into Windows or simply not able to access the internet, you can use a LIVE Linux operating system run from a bootable CD or flashdrive instead of Windows, to access the internet, to access files on the HDD(s) and do other tasks.

:step1: Using a working computer:
  • If you wish to use a LIVE CD ...
  • Download the Linux version of your choice (usually an .ISO image file).
  • There are many options to use for a LIVE CD. I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (versions for a CD, and larger versions that need to be burned to a DVD disk)
[*]Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
[*]When the CD has been burned and verified as successful, it will be bootable.
[/list][*]OR ... if you wish to use a LIVE flashdrive ...
  • Go to UNetbootin - Homepage and Downloads and at the top of the page, click on Download (for Windows) to download the application.
  • Follow the instructions further down the page under the heading Installation & Screenshots.
  • Run the application to download and install the Linux version of choice to your flashdrive.
  • I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (download file size depends on version)
[/list][/list]
:step2: Boot the problematic machine from the LIVE CD or flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD drive or the flashdrive, which ever you are using.)
  • Choose to run the Linux operating system from the CD or flashdrive without making any changes to your computer.
    Do NOT install Linux on your hard drive.
  • When the Linux operating system loads ...
  • You will be able to navigate to all the files on your HDD.
  • You can backup your files by copying them to a flashdrive or an external hard drive.
You may find one of the following guides useful:
Recover files from Windows XP hard disk using Puppy Linux

Recover files from Windows Vista hard disk using Puppy Linux

Recover files from Windows 7 hard disk using Puppy Linux

The easiest way to copy files/folders in Puppy is to drag-and-drop from one window to another. To do this open a window showing what you want to copy. Open another window showing the location that you wish to copy to .... and move the windows so that you can conveniently see both at the same time.

Now, simply drag the items you wish to copy from one window into the other. Simple.

----------------
The boot.ini file is located C:\ drive:
  • C:\boot.ini
Copy the file to another location ... say the Desktop ... and change the extension to .txt (so that it reads boot.txt) and open the text file with a text editor. Copy the entire content of the text file and post in your reply.
AustrAlien
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#14 gnfrogger

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Posted 03 April 2012 - 11:46 PM

After running loading Puppy linux

[img]http://http://help.artaro.eu/images/general/puppy03.jpg[/img]

the screen is flickering with colors and can't be adjusted. I am using an LCD monitor.

Should I change to a different monitor or there is something in the setup of the puppy linux system that can help to avoid the flickering.

#15 AustrAlien

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Posted 04 April 2012 - 12:08 AM

Please edit your post to remove "http://" from the beginning of the image address, so that it looks like this:

[img]http://help.artaro.eu/images/general/puppy03.jpg[/img]

which will display like the following:

Posted Image

It seems there might be a slight issue with the graphics drivers available for Puppy to use on your system. Give me a little time to see if I can figure out a way around the problem. The monitor should be fine: I wouldn't bother trying another.

I take it that you do not get to the Puppy Desktop at all then?

Edited by AustrAlien, 04 April 2012 - 12:11 AM.

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