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Laptop drains bandwidth, suspect a virus


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#1 Morsrael

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Posted 01 April 2012 - 09:16 AM

Hey, My laptop recently caught a virus after having some google redirect issues which I just couldnt seem to get rid of. This specific virus basically runied my computer and kept making all of my files hidden. I eventually had to reboot into safe mode and do a system recovery. Everything seems back to normal but ever since then my laptop has been a huge drain on my bandwidth.

Normally my line is about 1mb, yea I know it is pretty terrible but it is the best I can get. When my laptop is switched off my internet behaves at its normal speed, I can play games normally, watch videos on youtube and all that jazz. However as soon as i turn my laptop on my ping goes through the roof and my download speed drastically decreases to between a quarter and a half of what im usually getting. I can't for the lfie of me find out what it is. Ive tried several differnt anti-virus software scans and they have all come up with nothing. I use norton360 on my laptop and that cannot find a thing. There have been some errors when downlaoding windows updates, and when I search the error code it says windows will not update as there is some malware on my computer and updating would cause it to be unstable.
This has been going on for days any help would be very appreciated.

Edit: Something interesting. I downloaded net limiter to see if that would show what my laptop is downloading, It says theres a programme called svchost.exe that is constantly downloading at about 100kb. Is that normal for this programme or is it a virus masquerading as svchost.exe? Also when I limit its download speed my internet goes back to normal.

Edited by hamluis, 01 April 2012 - 11:25 AM.
Moved from Win 7 to Am I Infected.


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#2 Broni

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Posted 01 April 2012 - 03:38 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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