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Used Norton Powereraser now computer won't start


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12 replies to this topic

#1 Splendor

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Posted 01 April 2012 - 08:10 AM

Hello,

I recently tried to fix a redirect virus on my mother's computer for her. After running Malwarebytes and AVG it was still redirecting, so I searched online and found Norton's Power eraser. I ran that, it found an error, I told it to fix it and now the computer won't start.

Sounds just like this person's problem...
http://www.bleepingcomputer.com/forums/topic440444.html

or this person's
http://www.bleepingcomputer.com/forums/topic438726.html

both of which said to run the Farbar Recovery Scan Tool x64, so I am posting it below. I don't have a vista recovery disk (her laptop didn't come with anything) and I tried both the recovery and the dell backup recovery but both didn't help.

Thanks for any help!

--Scan Post---

Scan result of Farbar Recovery Scan Tool Version: 15-03-2012
Ran by SYSTEM at 01-04-2012 05:05:42
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe [384296 2010-04-05] (Alps Electric Co., Ltd.)
HKLM\...\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-02-25] (IDT, Inc.)
HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [165912 2010-02-21] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [387608 2010-02-21] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [365592 2010-02-21] (Intel Corporation)
HKLM\...\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe [4968960 2009-07-16] (Dell Inc.)
HKLM\...\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe [3180624 2009-07-02] (Dell Inc.)
HKLM\...\Run: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe [186904 2009-06-04] (Intel Corporation)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [35696 2009-02-27] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m [1807680 2010-02-09] ()
HKLM-x32\...\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [140520 2009-12-29] (CyberLink Corp.)
HKLM-x32\...\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [498160 2009-10-15] ()
HKLM\...\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe" [161736 2010-02-11] ()
HKLM-x32\...\RunOnce: [RPlauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\RpLauncher.exe" [230720 2010-02-11] (SoftThinks)
HKLM-x32\...\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe [165184 2010-02-11] (Softthinks)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\igfxcui: igfxdev.dll (Intel Corporation)

==================== Services (Whitelisted) ======

2 0226881277441266mcinstcleanup; C:\Users\ADMINI~1\AppData\Local\Temp\022688~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [42 2010-06-24] ()
2 AESTFilters; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\AESTSr64.exe [89600 2009-03-02] (Andrea Electronics Corporation)
3 McODS; C:\Program Files\McAfee\VIRUSS~1\mcods.exe [696848 2009-06-16] (McAfee, Inc.)
3 McShield; "C:\Program Files\McAfee\VIRUSS~1\mcshield.exe" [155456 2009-06-18] (McAfee, Inc.)
2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\STacSV64.exe [244736 2010-02-25] (IDT, Inc.)
3 AdobeActiveFileMonitor8.0; c:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [x]
2 mcmscsvc; %ProgramFiles(x86)%\McAfee\MSC\mcmscsvc.exe [x]
4 McNASvc; %CommonProgramFiles(x86)%\mcafee\mna\mcnasvc.exe [x]
4 McProxy; %CommonProgramFiles(x86)%\mcafee\mcproxy\mcproxy.exe [x]
3 McSysmon; "%ProgramFiles(x86)%\McAfee\VIRUSS~1\mcsysmon.exe" [x]
4 MpfService; %ProgramFiles(x86)%\McAfee\MPF\MPFSrv.exe [x]

========================== Drivers (Whitelisted) =============

3 mfeavfk; C:\Windows\System32\Drivers\mfeavfk.sys [102600 2009-06-18] (McAfee, Inc.)
3 mfebopk; C:\Windows\System32\Drivers\mfebopk.sys [41032 2009-06-18] (McAfee, Inc.)
1 mfehidk; C:\Windows\System32\Drivers\mfehidk.sys [307400 2009-06-18] (McAfee, Inc.)
3 mferkdk; C:\Windows\System32\Drivers\mferkdk.sys [40904 2009-06-18] (McAfee, Inc.)
3 mfesmfk; C:\Windows\System32\Drivers\mfesmfk.sys [49480 2009-06-18] (McAfee, Inc.)
1 MPFP; C:\Windows\System32\Drivers\MPFP.sys [176144 2009-04-09] (McAfee, Inc.)

========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============

2012-04-01 05:05 - 2012-04-01 05:05 - 0000000 ____D C:\FRST
2012-04-01 04:53 - 2012-04-01 04:53 - 0000452 ____A C:\Users\Public\Desktop\Emergency Backup.lnk
2012-04-01 04:53 - 2012-04-01 04:53 - 0000452 ____A C:\Users\All Users\Desktop\Emergency Backup.lnk
2012-04-01 04:52 - 2012-04-01 04:52 - 0000000 ____D C:\Emergency
2012-04-01 04:24 - 2012-04-01 04:52 - 0000000 ____D C:\Windows\SMINST

============ 3 Months Modified Files and Folders =============

2012-04-01 05:05 - 2012-04-01 05:05 - 0000000 ____D C:\FRST
2012-04-01 04:53 - 2012-04-01 04:53 - 0000452 ____A C:\Users\Public\Desktop\Emergency Backup.lnk
2012-04-01 04:53 - 2012-04-01 04:53 - 0000452 ____A C:\Users\All Users\Desktop\Emergency Backup.lnk
2012-04-01 04:52 - 2012-04-01 04:52 - 0000000 ____D C:\Emergency
2012-04-01 04:52 - 2012-04-01 04:24 - 0000000 ____D C:\Windows\SMINST

========================= Known DLLs (Whitelisted) ============


========================= Bamital & volsnap Check ============

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

========================= Memory info ======================

Percentage of memory in use: 24%
Total physical RAM: 2008.36 MB
Available physical RAM: 1522.88 MB
Total Pagefile: 2008.36 MB
Available Pagefile: 1493.73 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:199.9 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:6.89 GB) NTFS ==>[System with boot components (obtained from reading drive)]
5 Drive g: () (Removable) (Total:3.75 GB) (Free:3.75 GB) FAT32
6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 232 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 Online 3840 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 39 MB 31 KB
Partition 2 Primary 14 GB 40 MB
Partition 3 Primary 218 GB 14 GB

======================================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 5 FAT Partition 39 MB Healthy Hidden

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 D RECOVERY NTFS Partition 14 GB Healthy

======================================================================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C OS NTFS Partition 218 GB Healthy

======================================================================================================

Partitions of Disk 2:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 3839 MB 16 KB

======================================================================================================

Disk: 2
Partition 1
Type : 0C
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 4 G FAT32 Removable 3839 MB Healthy

======================================================================================================
==========================================================
TDL4: custom:26000022


==========================================================

Last Boot: 2010-06-25 01:16

======================= End Of Log ==========================

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#2 gringo_pr

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Posted 01 April 2012 - 11:56 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.



Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flashdrive as fixlist.txt

TDL4: custom:26000022
CMD: bootrec /FixMbr

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.
On Windows XP: Now please boot into the BartPE CD.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Gringo[/b]
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Splendor

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Posted 02 April 2012 - 01:43 AM

Fix result of Farbar Recovery Scan Tool (FRST written by farbar) Version: 15-03-2012
Ran by SYSTEM at 2012-04-01 23:42:47 R:1
Running from G:\

==============================================


The operation completed successfully.
The operation completed successfully.

========= bootrec /FixMbr =========

˙ŝT h e o p e r a t i o n c o m p l e t e d s u c c e s s f u l l y .

========= End of CMD: =========


==== End of Fixlog ====

#4 gringo_pr

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Posted 02 April 2012 - 06:40 AM

Hello

I have to assume it worked so I want you to run this next

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Splendor

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Posted 02 April 2012 - 05:34 PM

Windows setup started when I started the computer (like what happens the first time you start up a new computer). I hope that was suppose to happen, setting up windows and then will follow your instructions.

#6 gringo_pr

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Posted 02 April 2012 - 06:44 PM

That does not sound right


let me know what is going on now


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 Splendor

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Posted 02 April 2012 - 07:22 PM

Yes windows reinstalled with backups of personal files 'kinda' in place. Maybe it was due to the attempted run of the dell backup?
Just making sure the internet connections work and personal files are in place and will disable any preexisting virus protect and run combo fix.

#8 Splendor

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Posted 02 April 2012 - 08:32 PM

Everything seems to be running smooth.

Here is the combo fix log.


ComboFix 12-04-01.03 - Nath 04/02/2012 18:08:24.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2008.1109 [GMT -7:00]
Running from: c:\users\Nath\Downloads\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2012-03-03 to 2012-04-03 )))))))))))))))))))))))))))))))
.
.
2012-04-03 01:12 . 2012-04-03 01:12 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-04-03 00:20 . 2012-04-03 00:20 -------- d-----w- c:\program files (x86)\Microsoft Works
2012-04-03 00:19 . 2012-04-03 00:19 -------- d-----w- c:\program files (x86)\Microsoft.NET
2012-04-03 00:17 . 2012-04-03 00:17 -------- d-----w- c:\program files (x86)\Microsoft Visual Studio 8
2012-04-03 00:16 . 2012-04-03 00:21 -------- d-----w- c:\programdata\Microsoft Help
2012-04-03 00:16 . 2012-04-03 00:16 -------- d-----r- C:\MSOCache
2012-04-02 22:51 . 2012-04-02 22:51 -------- d-----w- c:\programdata\DivX
2012-04-02 22:46 . 2012-04-02 22:46 -------- d-----w- c:\program files (x86)\AVG
2012-04-02 22:46 . 2012-04-02 22:46 -------- d-----w- c:\program files (x86)\AVG Secure Search
2012-04-02 22:46 . 2012-04-02 22:50 -------- d-----w- c:\program files (x86)\7-Zip
2012-04-02 22:35 . 2012-02-15 06:27 1031680 ----a-w- c:\windows\system32\rdpcore.dll
2012-04-02 22:35 . 2012-02-15 05:44 826368 ----a-w- c:\windows\SysWow64\rdpcore.dll
2012-04-02 22:35 . 2012-02-15 04:47 204800 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-04-02 22:35 . 2012-02-15 04:46 23552 ----a-w- c:\windows\system32\drivers\tdtcp.sys
2012-04-02 22:35 . 2012-01-25 06:27 76288 ----a-w- c:\windows\system32\rdpwsx.dll
2012-04-02 22:35 . 2012-01-25 06:27 149504 ----a-w- c:\windows\system32\rdpcorekmts.dll
2012-04-02 22:35 . 2012-01-25 06:20 9216 ----a-w- c:\windows\system32\rdrmemptylst.exe
2012-04-02 22:33 . 2012-04-03 01:07 -------- d-----w- c:\users\Nath
2012-04-01 10:05 . 2012-04-01 10:06 -------- d-----w- C:\FRST
2012-04-01 09:52 . 2012-04-01 09:52 -------- d-----w- C:\Emergency
2012-04-01 09:24 . 2012-04-01 09:52 -------- d-----w- c:\windows\SMINST
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe" [2010-02-11 165184]
"STToasterLauncher"="c:\program files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe" [2010-02-11 120128]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-15 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R4 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-09-18 169312]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\AESTSr64.exe [2009-03-02 89600]
R4 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
R4 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2010-02-11 660800]
R4 sprtsvc_DellComms;SupportSoft Sprocket Service (DellComms);c:\program files (x86)\Dell\DellComms\bin\sprtsvc.exe [2009-05-05 206064]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.2.1
FF - ProfilePath - c:\users\Nath\AppData\Roaming\Mozilla\Firefox\Profiles\27j6wsza.default\
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS
Toolbar-Locked - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10d.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10d.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10d.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10d.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10d.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10d.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe
.
**************************************************************************
.
Completion time: 2012-04-02 18:16:54 - machine was rebooted
ComboFix-quarantined-files.txt 2012-04-03 01:16
.
Pre-Run: 209,486,315,520 bytes free
Post-Run: 208,982,511,616 bytes free
.
- - End Of File - - 27E32F8326AED460BFAEFEF3A7392ED5

#9 gringo_pr

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Posted 03 April 2012 - 06:36 AM

Hello

Maybe it was due to the attempted run of the dell backup? Yes this would cause that

I would like to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok

copy and paste the report into this topic for me to review

Gringo
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#10 gringo_pr

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Posted 05 April 2012 - 11:08 PM

Hello


Just checking in on you as it has been a couple of days since I have heard from you.

Are you having any troubles or just need more time?




Gringo
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#11 Splendor

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Posted 06 April 2012 - 02:06 AM

Sorry my mother needed it back and since it was working... I reinstalled basic AVG virus protect and gave it back to her.

#12 gringo_pr

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Posted 06 April 2012 - 02:34 AM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 gringo_pr

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Posted 08 April 2012 - 11:56 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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