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HP DV7 laptop restarts

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#1 bjwdds544


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Posted 01 April 2012 - 03:22 AM

I have a newer HP DV7 Laptop which has a dual core intel processor, 6 Gig of ram, 750 HDD all the usual things, plus a fingerprint reader to log in. It also has a 9 hr battery which in reality is 4 hrs and is big. It has ATI graphics and is a great computer.
Except, it restarts itself every hour or so. I bought it at Best Buy as "open Box" return and got an extended warranty with their geek squad. I have taken it in to them and they stress tested it and didnt see it. Meanwhile, it is restarting more frequently and I took it back a second time and it went to their service center. They tested it and found nothing. Now I discover that we had a misunderstanding about restart vs. shutdown. I found out (they say)that restarts do not show up on the log files? Also, Sometimes the screen goes totally bizarre and locks up, but not often. My asking a computer tech about it resulted in his saying it is a "hardware problem" What do you all say?

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#2 Artrooks


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Posted 01 April 2012 - 09:06 AM

My asking a computer tech about it resulted in his saying it is a "hardware problem" What do you all say?

If it is restarting every hour in normal Windows, you could try running it in "Safe Mode " If it restarts in Safe Mode as well, there is a greater chance the problem is hardware related.

If it doesn't restart in Safe Mode but does in normal Windows, then you have to rule out a possible software cause. Performing a "Clean Startup" per this Microsoft link is certainly time consuming but may help you narrow down the problem if it is software related.



#3 kisk


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Posted 09 April 2012 - 01:20 PM

Have you checked temps?

Get an app like CoreTemp and let us know what you're values are. The DV series have always ran very hot.
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