Posted 01 April 2012 - 03:22 AM
I have a newer HP DV7 Laptop which has a dual core intel processor, 6 Gig of ram, 750 HDD all the usual things, plus a fingerprint reader to log in. It also has a 9 hr battery which in reality is 4 hrs and is big. It has ATI graphics and is a great computer.
Except, it restarts itself every hour or so. I bought it at Best Buy as "open Box" return and got an extended warranty with their geek squad. I have taken it in to them and they stress tested it and didnt see it. Meanwhile, it is restarting more frequently and I took it back a second time and it went to their service center. They tested it and found nothing. Now I discover that we had a misunderstanding about restart vs. shutdown. I found out (they say)that restarts do not show up on the log files? Also, Sometimes the screen goes totally bizarre and locks up, but not often. My asking a computer tech about it resulted in his saying it is a "hardware problem" What do you all say?