Remove Smart HDD (Uninstall Guide)
I believe our desktop pc was hit by smart hdd yesterday. My nephew was using the pc when it happened and explained that a window popped up and told him to update an audio driver, so he did. Next thing he saw on the screen was "Smart HDD, followed by several screens warning of bad disc errors, etc. and he followed the directions thinking it was being helpful. Once he told me, I ran my AVG antivirus, spybot S&D (found nothing) and then malwarebytes, which found and quarantined a file (unfortunately unknown, as I lost the log when I restored the pc). The system was restarted and that is when I noticed files "missing" (actually they were "hidden"). I backed up the few files that I wanted to backup on a usb - and now I think I may have infected my other computer, too (I guess I'll deal with that one next)!! The only way I could access the pc, without it basically locking up after windows started was in safe mode and even that was reluctant to start. Otherwise I can move my curser around the screen but cannot open anything. I eventually got fed up with it and just did a system restore to factory settings. I thought that worked but apparently not. My system ran fine for several hours today as I reloaded software and a few files, but once the pc went to sleep, it woke up with the same symptoms as before the restore. I tried to remedy by disabling the system restore, reboot, then turn system restore back on, but the problem still seems to start when the system boots. Finally I ran rkill which found and terminated C:\Windows\syswow64\wbem\wmiprvse.exe, then I ran SuperAntiSpyware which found nothing. Now I am just frustrated :-)
I really have no clue what I am doing - I only know to run the programs which I have done and most of that is simply guess work and I clearly need the help of experts.
This pc is an HP p6745f (i5-2300 @ 2.8GHz), running Windows 7 premium 64 bit, SP1
Can anybody direct me through what is needed to fix this?
Edited by Grinler, 01 April 2012 - 05:08 PM.
Added removal guide link at the top.