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Rstrui.exe Problems


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#1 shady849

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Posted 30 March 2012 - 03:04 PM

Today, I woke up early this morning and as usual began to check my email and browse the news. Everything was running completely smooth until suddenly everything began to slow down considerably, and a update pop up appeared on my screen. This update was for (rstrui.exe). Thinking nothing of it, I consented to the update, and that is when all of my problems began.

Suddenly, my computer bogged down even more. All across my screen, new pop ups appeared stating "Drive Sector not found" and "A Write command during the test has failed to complete". At the time I was unable to access task manager, and I couldn't access my computer hard drive. Applications would fail to run, but at the same time another file began to boot up. "S.M.A.R.T. Repair" was the name of the application. It offered to help analyze and repair the problem with my hard disk. I knew better than to trust it so I exited out of the program. At this time, I was fairly sure that I had some sort of infection rather than a disk failure. All of my desktop went black at this point, and my computer proceeded to restart and attempt to get me to run the "S.M.A.R.T. Repair" application again. It appears as though the virus has hidden all my files in an attempt to get me to purchase the rogue software, but I know that this is not the case.

So to help address the issue, I booted into Safe Mode with Networking, and ran Malwarebytes to help see if there were any issues that could be responsible. I found three infected files and proceeded to remove them. Removing these files did not remove the rogue software.
I am currently running Windows 7 32 bit. Any help would be greatly appreciated!

Thank you for your time and effort!

Edited by shady849, 30 March 2012 - 03:25 PM.


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#2 boopme

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Posted 30 March 2012 - 03:33 PM

Hello, S.M.A.R.T (Self-​​Monitoring Analy­sis and Report­ing Tech­nol­ogy) keeps check on the inter­nal health of the hard drive and keeps report­ing warn­ing and errors upon find­ing any issue. It is a mon­i­tor­ing sys­tem of the hard drive that checks the drive upon cer­tain fac­tors of reli­a­bil­ity like heat, spin-​​rate noise level, dam­aged hard disk sec­tors etc.

Hence it can mean the death of your hard drive is near. That said go here and see step 1
.. Backup your data!

http://www.bleepingcomputer.com/forums/topic34773.html



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 shady849

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Posted 30 March 2012 - 05:04 PM

First off, thank you Boopme for responding. I attempted to scan my computer with ESET online scanner, however it made it to 28% complete and just quit. No notice or anything as to why it stopped, it just closed the entire program. Before it closed, I noticed it had found 1 infected file.

I'm unable to see if it still running in the background as I can't access my task manager and all my files are currently hidden from me. I suspect that the SMART HDD is some form of rogue software masquerading as a legitimate program, however I will leave that to your judgment.

Where in your opinion should I proceed to go from here?

Once again, thank you for your time.

#4 boopme

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Posted 30 March 2012 - 07:53 PM

Smart HDD is a fake computer optimization and analysis program that displays false information so that it can scare you into thinking that there is something wrong with your computer. Smart HDD is installed via Trojans that display fake error messages on the infected computer. These messages will state that there is something wrong with your computer's hard drive in order to scare you into purchasing the program.

Lets see how it is after these.

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 shady849

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Posted 31 March 2012 - 11:38 AM

Ok I followed your directions, and found some infections.

First here is the SUPERAntiSypware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/30/2012 at 11:27 PM

Application Version : 5.0.1134

Core Rules Database Version : 8402
Trace Rules Database Version: 6214

Scan type : Complete Scan
Total Scan Time : 01:18:15

Operating System Information
Windows 7 Professional 32-bit (Build 6.01.7600)
UAC On - Limited User

Memory items scanned : 732
Memory threats detected : 0
Registry items scanned : 24621
Registry threats detected : 11
File items scanned : 123981
File threats detected : 5

Adware.Zugo
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\InprocServer32
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\InprocServer32#ThreadingModel
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\ProgID
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\Programmable
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\TypeLib
HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}\VersionIndependentProgID
HKLM\Software\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}
HKU\S-1-5-21-1346783305-2947295158-1241055324-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{9D425283-D487-4337-BAB6-AB8354A81457}
HKU\S-1-5-21-1346783305-2947295158-1241055324-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{9D425283-D487-4337-BAB6-AB8354A81457}

Trojan.Agent/Gen-Koobface[Bonkers]
C:\USERS\TRAVIS\APPDATA\ROAMING\.MINECRAFT\DAROWSINSTALLERV3.2.EXE
C:\USERS\TRAVIS\DESKTOP\-\MINECRAFT\DAROWSINSTALLERV3.2.EXE

Adware.Tracking Cookie
content.oddcast.com [ C:\USERS\TRAVIS\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\8WBAWSAK ]
rawreplaymedia.com [ C:\USERS\TRAVIS\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\8WBAWSAK ]

Adware.Zwangi
C:\PROGRAM FILES\X PLUGIN MANAGER\UNINSTALL.EXE


Now the Malwarebytes log:

Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows 7 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7600.16385
Travis :: COMPUTER [administrator]

Protection: Disabled

3/30/2012 2:25:15 PM
mbam-log-2012-03-30 (15-58-00).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 508881
Time elapsed: 1 hour(s), 24 minute(s), 28 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 2
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Travis\Desktop\Victora An Empire Under The Sun VIP Edition\VIPR02Hotfix2.exe (Adware.Onlinegames) -> No action taken.

(end)

#6 boopme

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Posted 01 April 2012 - 02:49 PM

Hi, did you click Remove Selected? Mbam log shows this "No action taken."

How is it running after this?

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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