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ZeroAccess.T, no internet

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3 replies to this topic

#1 Ely R. Moore

Ely R. Moore

  • Members
  • 4 posts
  • Local time:12:51 AM

Posted 30 March 2012 - 01:27 PM

Windows 7 Ultimate.

After downloading some songs, avg started giving me an infected error claiming afd.sys is infected with ZeroAccess.T. Entire folder of songs have since been deleted, obviously too late, but they weren't great songs anyway. Now I have no Internet at all and it is taking a suspiciously long time to boot.

I have run AVG scans, MSE scans, and MBAM scans (all "as Admin" under a normal boot, and in safe mode). Results have varied, MSE rarely found anything, while AVG would find 3-7 problems each time. I would take all recommended actions, though since afd.sys is a white listed protected file, it doesn't seem to do anyhting. I have also tried two suggested programs: avg_rem_zeroaccess_all_1_764.exe and FixZeroAccess.exe to no avail. I just finished the stinger.exe scan and will post results along with gmer and dds logs. Also included is a tdsskiller result screencap and logfile.

Thanks in advance.

DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by Moore at 14:09:55 on 2012-03-30
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3070.2253 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\mif5ba~1\office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\mif5ba~1\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe" /MINIMIZED
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NWEReboot]
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVZOVgtTlNWVkwtTzRCWlEtUUlNQ0wtUVREQ0gtNElKTUg"&"inst=NzctNjc5NzA5ODk5LUZMMTArMS1ERFQrOTczNy1ERDEwRisxLVNUMTBGQVBQKzEtRjEwTTEyQVQrMS1GMTBNMTJBKzEtRjEwTTEyQUIrMS1VMTArMS1GMTBNMTJBVEJOKzEtVEJWVVBHKzEyLUYxME0xMkZUKzEtVEJOKzE"&"prod=90"&"ver=10.0.1424
dRun: [PC Health Status] c:\windows\system32\config\systemprofile\appdata\roaming\uruqqdqs.exe
dRun: [dplaysvr] c:\windows\system32\config\systemprofile\appdata\local\dplaysvr.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
mPolicies-system: SoftwareSASGeneration = 3 (0x3)
IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\mif5ba~1\office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://samsclubus.pnimedia.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\mif5ba~1\office14\GROOVEEX.DLL
Hosts: www.bing.com
================= FIREFOX ===================
FF - ProfilePath - c:\users\moore\appdata\roaming\mozilla\firefox\profiles\blw1zeui.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\progra~1\mif5ba~1\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\mif5ba~1\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\users\moore\appdata\local\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\users\moore\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
============= SERVICES / DRIVERS ===============
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-26 136176]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-13 652360]
S2 SSPORT;SSPORT;c:\windows\system32\drivers\SSPORT.sys [2010-9-14 5120]
S2 TeamViewer6;TeamViewer 6;c:\program files\teamviewer\version6\TeamViewer_Service.exe [2011-9-17 2358656]
S3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys [2012-2-11 14216]
S3 EuDisk;EASEUS Disk Enumerator;c:\windows\system32\drivers\EuDisk.sys [2010-10-10 123784]
S3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys [2012-2-11 8456]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-10-26 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-11-26 136176]
S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys [2010-7-29 25112]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-7-5 20464]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 43392]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 65024]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-5-7 15872]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-5-7 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-3 1343400]
S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2009-7-13 17920]
S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-7-13 20480]
=============== Created Last 30 ================
2012-03-30 14:28:59 159608 ----a-w- c:\windows\system32\mfevtps.exe.22cf.deleteme
2012-03-30 14:28:36 -------- d-----w- c:\program files\stinger
2012-03-30 13:55:30 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{6fec1916-7a6f-4292-a34f-b7bbd130e8cb}\offreg.dll
2012-03-30 13:54:37 -------- d-----w- C:\TDSSKiller_Quarantine
2012-03-29 00:35:34 -------- d-----w- c:\program files\MALWAREBYTES ANTI-MALWARE
2012-03-28 23:38:39 6582328 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{6fec1916-7a6f-4292-a34f-b7bbd130e8cb}\mpengine.dll
2012-03-14 07:00:44 3968368 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-03-14 07:00:43 3913584 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-03-13 22:55:49 2343424 ----a-w- c:\windows\system32\win32k.sys
2012-03-13 22:55:48 1077248 ----a-w- c:\windows\system32\DWrite.dll
2012-03-13 22:55:02 8192 ----a-w- c:\windows\system32\rdrmemptylst.exe
2012-03-13 22:55:02 129536 ----a-w- c:\windows\system32\rdpcorekmts.dll
2012-03-13 22:55:01 58880 ----a-w- c:\windows\system32\rdpwsx.dll
2012-03-13 22:54:59 919040 ----a-w- c:\windows\system32\rdpcorets.dll
2012-03-13 22:54:58 826880 ----a-w- c:\windows\system32\rdpcore.dll
2012-03-13 22:54:58 24576 ----a-w- c:\windows\system32\drivers\tdtcp.sys
2012-03-13 22:54:57 183808 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-03-02 03:51:16 1622016 ------w- c:\program files\microsoft games\age of empires\EMPIRES.EXE
2012-03-02 03:51:14 1513984 ------w- c:\program files\microsoft games\age of empires\EMPIRESX.EXE
2012-03-02 03:51:12 319553 ------w- c:\program files\microsoft games\age of empires\Uninstal.Exe
2012-03-02 03:51:11 2744320 ------w- c:\program files\microsoft games\age of empires\SETUPENU.DLL
2012-03-02 03:50:59 174080 ------w- c:\program files\microsoft games\age of empires\language.dll
2012-03-02 03:50:59 160256 ------w- c:\program files\microsoft games\age of empires\languagex.dll
2012-03-02 03:50:42 29184 ------w- c:\program files\microsoft games\age of empires\data2\closedpw.exe
2012-03-02 03:50:18 29184 ------w- c:\program files\microsoft games\age of empires\data\closedpw.exe
2012-03-02 03:50:10 32768 ------w- c:\program files\microsoft games\age of empires\AoEHlp.dll
2012-03-02 03:50:10 32768 ------w- c:\program files\microsoft games\age of empires\aelaunch.dll
2012-03-02 03:17:59 -------- d-----w- c:\users\moore\appdata\local\My Games
==================== Find3M ====================
2012-02-23 02:35:07 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-01-31 12:44:05 237072 ------w- c:\windows\system32\MpSigStub.exe
2012-01-04 08:58:41 442880 ----a-w- c:\windows\system32\ntshrui.dll
2011-12-01 03:47:31 44078891 ----a-w- c:\program files\Portal.2.Update.3.exe
============= FINISH: 14:11:10.74 ===============


Attached Files

Edited by Ely R. Moore, 30 March 2012 - 01:59 PM.

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#2 Ely R. Moore

Ely R. Moore
  • Topic Starter

  • Members
  • 4 posts
  • Local time:12:51 AM

Posted 30 March 2012 - 01:51 PM

GMER - http://www.gmer.net
Rootkit scan 2012-03-30 14:50:04
Windows 6.1.7601 Service Pack 1 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-2 WDC_WD3200AAKS-00UU3A0 rev.01.03B01
Running: gmer.exe; Driver: C:\Users\Moore\AppData\Local\Temp\ugloypob.sys

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKey + 13C1 828813D9 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 828BAD52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
? C:\Users\Moore\AppData\Local\Temp\mbr.sys The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume5 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\0000004b halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \Driver\00000782 \GLOBAL??\0abe4285 8637B880

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x65 0x66 0x99 0x92 ...
Reg HKLM\SYSTEM\ControlSet003\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0
Reg HKLM\SYSTEM\ControlSet003\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x65 0x66 0x99 0x92 ...

---- Files - GMER 1.0.15 ----

File C:\Windows\$NtUninstallKB18491$\180241029 0 bytes
File C:\Windows\$NtUninstallKB18491$\180241029\L 0 bytes
File C:\Windows\$NtUninstallKB18491$\180241029\U 0 bytes
File C:\Windows\$NtUninstallKB18491$\2108247548 0 bytes

---- EOF - GMER 1.0.15 ----

#3 nasdaq


  • Malware Response Team
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:51 AM

Posted 05 April 2012 - 08:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Download load these toolto a CD or Flash drive using a good computer. Copy the file to the Desktop of the problem computer.
Run the files and post the content of the files.

Please Download

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.


Please let me know what problem persists.

#4 nasdaq


  • Malware Response Team
  • 39,179 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:51 AM

Posted 11 April 2012 - 09:03 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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