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Can't Download MBAM


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#1 Komputer Dummy

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Posted 30 March 2012 - 10:51 AM

Hello to all. This is my first post and I hope I put it in the right place.

My computer is an HP with Windows 7. I'm trying to download the MBAM file to run on my computer and I can't download it. I get a "security alert" that says "your current security settings do not allow this file to be downloaded".

I don't know how to change security settings to allow the download (hence my name). Should I turn off the firewall?

I tried to attach a pic of the alert but I guess it's not going to attach for me. It's just a small box with a yellow "yield" sign on it.

Thanks for any help.

Dennis

Edited by hamluis, 30 March 2012 - 12:34 PM.
Moved from Win 7 to Am I Infected.


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#2 jburd1800

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Posted 30 March 2012 - 11:05 AM

Are you downloading it from here?

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

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#3 Komputer Dummy

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Posted 30 March 2012 - 11:19 AM

Are you downloading it from here?

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

No I wasn't downloading it from that link, I was using this one http://www.bleepingcomputer.com/download/anti-virus/malwarebytes-anti-malware

I'm using the link you provided and it seems to be loading. Thank you.

P.S. How long should it take to load? It's been a few mins. already but my computer has been running slow.

After using the link you provided it took me to here:http://majorgeeks.com/download.php?det=5756

Is this what's supposed to happen? It's been "loading" for awhile now (10 mins.).

Dennis

Edited by Komputer Dummy, 30 March 2012 - 11:43 AM.


#4 jburd1800

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Posted 30 March 2012 - 11:50 AM

I just tried the download and it took me to c-net. Not sure why yours went to major geeks. The link I provided came from a working virus removal thread here. It may take a bit to load, and make sure you update it before you run a scan.

“May the sun bring you new energy by day, may the moon softly restore you by night, may the rain wash away your worries, may the breeze blow new strength into your being, may you walk gently thorugh the world and know it's beauty all the days of your life.”


#5 Komputer Dummy

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Posted 30 March 2012 - 12:02 PM

I just tried the download and it took me to c-net. Not sure why yours went to major geeks. The link I provided came from a working virus removal thread here. It may take a bit to load, and make sure you update it before you run a scan.

I am now getting the same "security alert" with this link you provided. It tells me my security settings won't allow the file to be downloaded.

Thanks for your help, I don't know what to do.

Dennis

#6 jburd1800

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Posted 30 March 2012 - 01:20 PM

Is the alert coming from your anti-virus or from windows?

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#7 Komputer Dummy

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Posted 30 March 2012 - 01:44 PM

Is the alert coming from your anti-virus or from windows?

No way I know of for certain to find out but it doesn't have any info from my Trend Micro anti-virus program. I would assume a normal Windows alert.

Also, I just ran a scan for viruses and it found no problems.

Dennis

#8 boopme

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Posted 30 March 2012 - 08:15 PM

Lets see if this helps you guys along.

Try to Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


>>>
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Now SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on [color=blue]Malwarebytes Chameleon
and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
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#9 Komputer Dummy

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Posted 01 April 2012 - 05:56 PM

Lets see if this helps you guys along.

Try to Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Run RKill....


Download and Run RKill[list]Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4


boopme,

I cannot download any of these RKills, I get the same "security alert" that I got when I tried to download the MBAM.

Any advice is appreciated, thanks for your help.

Dennis

Edited by Komputer Dummy, 01 April 2012 - 05:57 PM.


#10 boopme

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Posted 01 April 2012 - 07:34 PM

Temporarily turn off TM and /or your firewall to see if that is the cause. Only while running the scan,,,,
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#11 Komputer Dummy

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Posted 02 April 2012 - 10:43 AM

Temporarily turn off TM and /or your firewall to see if that is the cause. Only while running the scan,,,,

boopme,

I disabled Windows Firewall, disabled Windows Defender, disabled Trend Micro protection. I then re-started in "safe mode w/networking". I cannot get the RKill to download with any of the 4 links provided. I still get the "security alert". I think (not certain) the Trend Micro may have been enabled upon the restart but I see no way to disable it in "safe" mode.

What do you suggest?

Dennis

#12 Komputer Dummy

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Posted 02 April 2012 - 12:20 PM


Temporarily turn off TM and /or your firewall to see if that is the cause. Only while running the scan,,,,

boopme,

I disabled Windows Firewall, disabled Windows Defender, disabled Trend Micro protection. I then re-started in "safe mode w/networking". I cannot get the RKill to download with any of the 4 links provided. I still get the "security alert". I think (not certain) the Trend Micro may have been enabled upon the restart but I see no way to disable it in "safe" mode.

What do you suggest?

Dennis

boopme,

I figure I can't screw up my computer anymore than it is so I restarted in normal mode, turned off win. defender, win. firewall and trend micro protection. I still get the "security alert" message when trying to download the RKill.

Dennis

#13 boopme

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Posted 02 April 2012 - 07:15 PM

Hi Dennis,I think Grinlers newest tool will fix this...

Download FixExec.exe to your desktop.
Double click on the downloaded file to run the fix.
When the program has finished, it will generate a log on the desktop called FixExec.exe.
Post the log in your next reply.

NOTE: If for any reason you're not able to execute FixExec.exe rename it to FixExec.com, FixExec.pif or FixExec.scr.
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#14 Komputer Dummy

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Posted 02 April 2012 - 08:23 PM

Hi Dennis,I think Grinlers newest tool will fix this...

Download FixExec.exe to your desktop.
Double click on the downloaded file to run the fix.
When the program has finished, it will generate a log on the desktop called FixExec.exe.
Post the log in your next reply.

NOTE: If for any reason you're not able to execute FixExec.exe rename it to FixExec.com, FixExec.pif or FixExec.scr.

boopme,

I cannot download the first link you provided. I saved it to "favorites" and renamed it each of the options you listed and it will not download. I get the security alert telling me "your current security settings do not allow this file to be downloaded" with all of the attempts.

Should I try these downloads with all security protections off?

P.S. Each time the "security alert" came up I clicked on O.K. and this came up:

View and Track Your Downloads

name:
Firefox Setup 11.0.exe

Mozilla.cdn.leaseweb.com



Dennis

Edited by Komputer Dummy, 02 April 2012 - 08:26 PM.


#15 boopme

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Posted 02 April 2012 - 08:34 PM

Do you have the option of right clicking the desktop icon*for any of the tools) and then selectiong "Run as Administrator?"
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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