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Removing a Malware from an encrypted drive


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3 replies to this topic

#1 ThomasDG

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Posted 30 March 2012 - 06:54 AM

Yesterday my computer was encrypted with Malware. What a wonderful way to have your day end. I was infected with SMART HDD.

Since I work for a financial company, all of our hard drives are encrypted using bit locker. I have attempted to boot from the bit defender rescue cd, and it is unable to scan the drive because it does not have access to the drive. How can I either boot from a CD or scan from an external laptop with the HDD being encrypted? I have a thumb drive with the key on it, but not sure how to unlock the drive without it booting up.

I have already attemtpted to boot up in safe mode, but the bug is blocking me from doing anythnig in safe mode as well. It appears that all of the files are gone, and there is nothing that shows up under the start menu except for shut down and restart.

Thanks in advnace for your help.

~Thomas

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#2 Oh My!

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Posted 30 March 2012 - 12:15 PM

Greetings ThomasDG and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you!


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Ground Rules:

  • First, I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
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  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
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  • Now let's get started :thumbup2:

===================================================


Your post does not indicate what type of operating system you have although I notice you have been active in the Windows 7 forum. If you can tell me what version of Windows you have and whether it is a 32 bit or 64 bit system that would be most helpful.

Please describe in detail what happens when you try to boot into Normal Mode (exactly the same as what you find in Safe Mode, blue screen, computer freezes, immediately reboots, etc).

Finally, I would like you to press CTRL+SHIFT+ESC and then Windows Logo + R and tell me what happens.

Edited by Oh My, 30 March 2012 - 06:12 PM.

Gary
 
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#3 Oh My!

Oh My!

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Posted 02 April 2012 - 12:53 PM

Greetings ThomasDG,


===================================================

72 Hour Bump

It has been more than 72 hours since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
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#4 thcbytes

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Posted 04 April 2012 - 07:38 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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