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infected by antivirus malware and can't run legitimate antivirus program


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8 replies to this topic

#1 efleonard

efleonard

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  • 4 posts
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  • Local time:08:01 PM

Posted 30 March 2012 - 05:27 AM

My windows vista 64 pc was infected by an antivirus malware. I followed the instructions for removsl posted on how-to geek. I downloaded and ran superanti spyware and malwarebytes. The scans are now clean but I think I'm still infected because I cannot install or uninstall or run any antivirus program. I have avg 2011 and ms security essentials but neither will run or uninstall and I bought McAfee internet security 2012 but it will not load.


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
Run by Eric at 11:02:43 on 2012-03-30
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3964.1577 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\vVX3000.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\hp\support\hpsysdrv.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files (x86)\Microsoft LifeCam\MSCamS64.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files (x86)\Roxio 2011\5.0\CPMonitor.exe
C:\Program Files (x86)\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\supportsoft\bin\sprtlisten.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio64.exe
C:\Windows\system32\WUDFHost.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Roxio 2011\Roxio Burn\Roxio Burn.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.adn.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO: Freecause Toolbar BHO: {6955fb38-7614-4a87-95c5-626ccea88df7} - C:\Program Files (x86)\Webs Credits\Toolbar.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Webs Credits: {d09588aa-5560-4240-b2f2-774d78d7e917} - C:\Program Files (x86)\Webs Credits\Toolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] C:\HP\KBD\KbdStub.EXE
mRun: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
mRun: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
mRun: [Google Quick Search Box] "C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
mRun: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
mRun: [IndexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
mRun: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
mRun: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun: [AmazonGSDownloaderTray] "C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe"
mRun: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
mRun: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
mRun: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatchTray13.exe"
mRun: [CPMonitor] "C:\Program Files (x86)\Roxio 2011\5.0\CPMonitor.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Eric\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE
StartupFolder: C:\Users\Eric\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo1.walgreens.com/WalgreensActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://irm.innatcapekiwanda.com:8080/activex/AMC.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://gateway.slb.com/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{C745F125-D0D4-44DD-87FB-F20D4220A566} : DhcpNameServer = 192.168.1.254
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Freecause Toolbar BHO: {6955FB38-7614-4A87-95C5-626CCEA88DF7} - C:\Program Files (x86)\Webs Credits\Toolbar.dll
BHO-X64: FCTBPos00Pos - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: AVG Security Toolbar BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: Webs Credits: {D09588AA-5560-4240-B2F2-774D78D7E917} - C:\Program Files (x86)\Webs Credits\Toolbar.dll
TB-X64: AVG Security Toolbar: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
mRun-x64: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun-x64: [KBD] C:\HP\KBD\KbdStub.EXE
mRun-x64: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
mRun-x64: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
mRun-x64: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
mRun-x64: [Google Quick Search Box] "C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
mRun-x64: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
mRun-x64: [IndexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
mRun-x64: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
mRun-x64: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun-x64: [AmazonGSDownloaderTray] "C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe"
mRun-x64: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
mRun-x64: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
mRun-x64: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
mRun-x64: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatchTray13.exe"
mRun-x64: [CPMonitor] "C:\Program Files (x86)\Roxio 2011\5.0\CPMonitor.exe"
mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Eric\AppData\Roaming\Mozilla\Firefox\Profiles\7e94gr7w.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4de53262&v=7.008.031.001&i=23&tp=ab&iy=&ychte=uk&lng=en-US&q=
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-12 140672]
R2 Amazon Download Agent;Amazon Download Agent;C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe [2011-2-23 401920]
R2 ezGOSvc;Easybits GO Services for Windows;C:\Windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]
R2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
R2 sprtlisten;SupportSoft Listener Service;C:\Program Files (x86)\Common Files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]
R3 CAXHWBS2;CAXHWBS2;C:\Windows\system32\DRIVERS\CAXHWBS2.sys --> C:\Windows\system32\DRIVERS\CAXHWBS2.sys [?]
R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\system32\DRIVERS\MpNWMon.sys --> C:\Windows\system32\DRIVERS\MpNWMon.sys [?]
R3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2011-4-27 288272]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-8-18 7390560]
S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2011-2-8 269520]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate1ca3edc20504090;Google Update Service (gupdate1ca3edc20504090);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-26 133104]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatch13.exe [2010-7-16 354288]
S3 ActionReplayDS;ActionReplayDS;C:\Windows\system32\Drivers\ActionReplayDS_x64.sys --> C:\Windows\system32\Drivers\ActionReplayDS_x64.sys [?]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe [2011-5-31 984392]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-26 133104]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2011-6-12 31125880]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-21 19968]
S3 RoxMediaDB13;RoxMediaDB13;C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxMediaDB13.exe [2010-7-16 1099248]
S3 RoxMediaDBVHS;RoxMediaDBVHS;C:\Program Files (x86)\Common Files\Roxio Shared\VHStoDVD\SharedCOM\RoxMediaDBVHS.exe [2010-2-19 1116656]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-9-23 89920]
.
=============== File Associations ===============
.
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
2012-03-30 07:02:38 8669240 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{AAF11089-4472-4365-A1FC-06EF323EAFD2}\mpengine.dll
2012-03-25 17:15:30 -------- d-----w- C:\Users\Eric\My Converted Files
2012-03-25 17:15:30 -------- d-----w- C:\Users\Eric\AppData\Local\roxio
2012-03-21 14:59:01 -------- d-sh--w- C:\$RECYCLE.BIN
2012-03-21 14:38:48 98816 ----a-w- C:\Windows\sed.exe
2012-03-21 14:38:48 518144 ----a-w- C:\Windows\SWREG.exe
2012-03-21 14:38:48 256000 ----a-w- C:\Windows\PEV.exe
2012-03-21 14:38:48 208896 ----a-w- C:\Windows\MBR.exe
2012-03-21 09:27:44 -------- d-----w- C:\Users\Eric\AppData\Roaming\Malwarebytes
2012-03-21 09:27:32 -------- d-----w- C:\ProgramData\Malwarebytes
2012-03-21 09:27:30 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-03-21 09:27:30 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-03-21 08:09:20 -------- d-----w- C:\Program Files\CCleaner
2012-03-20 21:25:42 -------- dc-h--w- C:\ProgramData\{DDDBACA1-459C-43AE-9BD3-116CB222273D}
2012-03-20 21:24:51 -------- d-----w- C:\Users\Eric\AppData\Local\PackageAware
2012-03-20 19:01:48 156792 ----a-r- C:\Windows\System32\drivers\mfeapfk.sys.a165.deleteme
2012-03-20 19:01:48 156792 ----a-r- C:\Windows\System32\drivers\mfeapfk.sys
2012-03-20 19:01:46 639216 ----a-r- C:\Windows\System32\drivers\mfehidk.sys.7bf9.deleteme
2012-03-20 19:01:46 639216 ----a-r- C:\Windows\System32\drivers\mfehidk.sys
2012-03-20 14:54:26 -------- d-----w- C:\Users\Eric\AppData\Local\{6EF365E6-3385-49E0-867D-E64FD1717367}
2012-03-20 14:54:09 -------- d-----w- C:\Users\Eric\AppData\Local\{73CC298D-C373-40F0-8DE6-CB606080EDC5}
2012-03-20 14:48:19 -------- d-----w- C:\Users\Eric\AppData\Local\{B5B81271-21A6-4698-90FA-6CDD30DAF421}
2012-03-20 13:34:12 -------- d-----w- C:\Users\Eric\AppData\Local\{A603AAEA-2745-4FA7-9C7D-3197110113F2}
2012-03-20 13:34:01 -------- d-----w- C:\Users\Eric\AppData\Local\{D1738C68-DCD0-4931-99F5-87F07AC7F7C3}
2012-03-20 08:53:18 -------- d-----w- C:\Users\Eric\AppData\Roaming\SUPERAntiSpyware.com
2012-03-20 08:52:52 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2012-03-20 08:52:52 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2012-03-18 21:32:05 -------- d-----w- C:\Users\Eric\AppData\Local\{5B5FA91E-5E90-4BA6-949C-59413BD93A27}
2012-03-18 21:31:46 -------- d-----w- C:\Users\Eric\AppData\Local\{876188D9-4F62-4668-B09C-07B2D4C68CAE}
2012-03-18 19:21:20 -------- d-----w- C:\Users\Eric\AppData\Local\{D22B2390-8743-4A02-9F21-5F74FD2BB1AC}
2012-03-18 19:21:05 -------- d-----w- C:\Users\Eric\AppData\Local\{C3A19115-D37D-42B8-921E-29818294BB85}
2012-03-18 18:37:08 -------- d-----w- C:\Users\Eric\AppData\Local\{CFE88E4D-3F4D-49DF-AC9C-1042DB87939D}
2012-03-18 18:36:54 -------- d-----w- C:\Users\Eric\AppData\Local\{3B0B3B63-B0DE-4A17-9BF8-6B6E832471E9}
2012-03-18 16:32:05 -------- d-----w- C:\Users\Eric\AppData\Local\{D221CAD5-D533-4D1A-9025-0A8C11B7F230}
2012-03-18 16:13:42 -------- d-----w- C:\Users\Eric\AppData\Local\{9201E77C-86B0-4680-ADF6-A82D60521FBA}
2012-03-18 16:12:41 -------- d-----w- C:\Users\Eric\AppData\Local\{AD9C28E4-9A0A-4220-8463-88AC61162F80}
2012-03-17 11:26:22 -------- d-----w- C:\Users\Eric\AppData\Local\{B0749ABF-5A44-4D95-8377-AAF43D0A0DF5}
2012-03-17 11:25:51 -------- d-----w- C:\Users\Eric\AppData\Local\{ECFBBC69-E506-465F-92D7-365BB05E5735}
2012-03-16 09:08:42 -------- d-----w- C:\Users\Eric\AppData\Local\{D4B95D19-517D-4E54-BB36-09DAC27BC780}
2012-03-16 09:08:30 -------- d-----w- C:\Users\Eric\AppData\Local\{86559A82-3635-4E4B-BE68-C51C040F5A46}
2012-03-15 03:26:40 -------- d-----w- C:\Users\Eric\AppData\Local\{3CD70B0F-6A36-45C5-9AB5-94A0B1C8BE44}
2012-03-15 03:26:25 -------- d-----w- C:\Users\Eric\AppData\Local\{9BD4EDB6-C3D1-4D30-AD16-99A39E2DAAC7}
2012-03-14 18:03:38 -------- d-----w- C:\Users\Eric\Dropbox
2012-03-14 18:00:53 -------- d-----w- C:\Users\Eric\AppData\Roaming\Dropbox
2012-03-14 17:15:14 -------- d-----w- C:\Users\Eric\AppData\Local\{415B51AD-6D42-4D2B-BA05-2F568A9187D7}
2012-03-14 17:15:00 -------- d-----w- C:\Users\Eric\AppData\Local\{76B73C6C-61E5-4D30-BEC0-4D34A524E230}
2012-03-13 19:22:43 -------- d-----w- C:\Users\Eric\AppData\Local\{6B3776BD-D1EA-4E91-87E3-BFF22DA27FAA}
2012-03-13 19:22:30 -------- d-----w- C:\Users\Eric\AppData\Local\{59B76A8A-08F3-4C72-8B56-C07A3A40E5EB}
2012-03-10 14:07:41 -------- d-----w- C:\Program Files\iPod(310)
2012-03-10 14:07:32 -------- d-----w- C:\Program Files (x86)\iTunes(243)
2012-03-10 13:59:25 -------- d-----w- C:\Users\Eric\AppData\Local\{093EE8DB-F7F7-4F31-A39D-88AB54E767CE}
2012-03-10 13:59:14 -------- d-----w- C:\Users\Eric\AppData\Local\{FC259690-9E9D-4B7C-BB51-150203856505}
2012-03-10 13:58:59 -------- d-----w- C:\Users\Eric\AppData\Local\{9BDBD437-639F-47C4-B58F-2DDDFDD0FDA8}
2012-03-10 13:58:45 -------- d-----w- C:\Users\Eric\AppData\Local\{60DE5B47-7AA0-4340-8798-72EA144B2C41}
.
==================== Find3M ====================
.
2012-02-14 16:49:43 327680 ----a-w- C:\Windows\System32\d3d10_1core.dll
2012-02-14 16:49:43 196096 ----a-w- C:\Windows\System32\d3d10_1.dll
2012-02-14 15:45:30 219648 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
2012-02-14 15:45:30 160768 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2012-02-13 14:38:31 2002944 ----a-w- C:\Windows\System32\d3d10warp.dll
2012-02-13 14:12:08 1172480 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2012-02-13 14:06:48 834048 ----a-w- C:\Windows\System32\d2d1.dll
2012-02-13 14:03:11 1555968 ----a-w- C:\Windows\System32\DWrite.dll
2012-02-13 13:47:57 683008 ----a-w- C:\Windows\SysWow64\d2d1.dll
2012-02-13 13:44:40 1068544 ----a-w- C:\Windows\SysWow64\DWrite.dll
2012-02-11 19:03:29 8 ----a-w- C:\ProgramData\VYAAUFMZPWSP.SYS
2012-02-02 15:34:25 2765824 ----a-w- C:\Windows\System32\win32k.sys
2012-01-31 12:44:20 279656 ------w- C:\Windows\System32\MpSigStub.exe
2012-01-13 19:20:13 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2012-01-09 16:16:54 708096 ----a-w- C:\Windows\System32\rdpencom.dll
2012-01-09 15:54:08 613376 ----a-w- C:\Windows\SysWow64\rdpencom.dll
2012-01-09 14:27:49 209920 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-01-04 15:51:57 8 ----a-w- C:\ProgramData\VGALCAJYWPP.SYS
2012-01-03 14:25:21 404992 ----a-w- C:\Windows\System32\drivers\afd.sys
.
============= FINISH: 11:03:38.80 ===============

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
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  • Location:Montreal, QC. Canada
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Posted 04 April 2012 - 09:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Nothing suspicious was found on your DDS log.


Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
===

Third party programs if not up to date can be an open door for an infection

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs for my review.

#3 nasdaq

nasdaq

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Posted 10 April 2012 - 08:35 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#4 nasdaq

nasdaq

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Posted 19 April 2012 - 10:23 AM

Topic reopened.

#5 efleonard

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Posted 20 April 2012 - 02:06 AM

attached is the combofix log and security check log.
Thank You.

Attached Files



#6 nasdaq

nasdaq

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Posted 20 April 2012 - 08:59 AM

Security issues.

http://support.microsoft.com/lifecycle/search/?sort=PN&alpha=WINDOWS+vista
Support for Windows Vista without any service packs has ended on April 13, 2010.
Windows Vista Service Pack 1 support ended on 12/07/2011

For continued security support from Microsoft get the Service Pack 2.
http://support.microsoft.com/kb/935791

As indicated on the Microsoft page SP1 must be installed before proceeding to install SP2.
You will find the necessary link on the page.
===

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 30
Java™ SE Runtime Environment 6 Update 1


===

Critical vulnerabilities have been identified in Adobe Flash Player 10.3.183.10 and earlier versions... being exploited in the wild in active targeted attacks...

Get the latest Flash Player

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

To remove AVG I suggest you use this tool.
Please download the AVG Remover and Save it to your Desktop.
  • Close all programs and double-click avgremover.exe then click Run
  • In Vista/Win7, right-click and choose 'Run as administrator'.
  • Follow the on-screen instructions.
  • Restart your computer if asked.
  • Then delete avgremover.exe from your desktop.

Install McAfee after.

Let me know what problem persists.

#7 nasdaq

nasdaq

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Posted 26 April 2012 - 08:53 AM

Are you still with me?

If all is well

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

#8 efleonard

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Posted 27 April 2012 - 02:38 AM

I'm still with you and thank you very much, all is well. I wasn't able to remove AVG 2011 with the AVG remover tool. AVG 2011 didn't show up in start--all programs but was listed when I went to add-remove programs. I installed AVG 2012 and then was able to delete all of the AVG and then installed McAfee.
Will now do the clean up.
Thanks Again!

#9 nasdaq

nasdaq

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Posted 03 May 2012 - 09:11 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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