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really need some help


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#1 confusedhelp

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Posted 29 March 2012 - 07:34 PM

hello, today i was infected by a rogue virus, atleast that's what i think its called anyway it made my desktop blank took away all my icons and wallpaper and now im just trying to get it fixed. I went on safe mode, downloaded malewarebytes, and deleted the viruses i then downloaded superantispyware and deleted all other cookies and notifications, during this process i also ran ccleaner so now i think i've gotten rid of all the viruses that caused this to happen but now i cant get all my icons and things that were hidden back, ive ran unhide.exe and get this "the C:\user\appdata\local\temp\smtmp\ folder does not exist unhide cannot restore your missing shortcuts plz see this topic http://www.bleepingcomputer.com/forums/topic405109.html" so at that point i tried systemlook.exe put this command in :dir %Temp%\smtmp /s and got this:

SystemLook 30.07.11 by jpshortstuff
Log created at 18:33 on 29/03/2012 by jordan
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== dir ==========

C:\Users\jordan\AppData\Local\Temp\smtmp - Unable to find folder.

-= EOF =-



that`s the log i got from systemlook.exe so now i am at a loss for how to get all my stuff back if anyone can help that would be greatly appreciated.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 confusedhelp

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Posted 29 March 2012 - 07:50 PM

plz anyone

#3 cryptodan

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Posted 29 March 2012 - 08:25 PM

When you ran ccleaner, did you have checked to clear temp files?

#4 confusedhelp

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Posted 29 March 2012 - 08:31 PM

Posted Image

yes i think so i had everything in this picture cleaned.

i also run windows 7 home premium 64bit if that helps at all

#5 cryptodan

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Posted 29 March 2012 - 08:33 PM

Unhide will not work in this case due to the files being removed. You will need to reinstall all your applications to recreate the startup links.

#6 confusedhelp

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Posted 29 March 2012 - 08:41 PM

really so i have to reinstall all the programs i had? there's no other way? when i hit start i still have the folders in the all programs tabs also some of the programs i had i can still open if i type them into the search bar when i hit start

#7 cryptodan

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Posted 29 March 2012 - 08:44 PM

You can recreate the short cuts, but reinstalling will be faster and easier and it will restore them for all users affected.

#8 confusedhelp

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Posted 29 March 2012 - 08:52 PM

ahhhh ok that kinda sucks, thanks for helping me out though.

i appreciate it.

Edited by confusedhelp, 29 March 2012 - 08:52 PM.


#9 cryptodan

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Posted 29 March 2012 - 08:56 PM

What version of Windows do you have?

#10 confusedhelp

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Posted 29 March 2012 - 09:02 PM

windows 7 home premium 64bit i just found this on grinler's post wondering if any of these will work? ill copy and paste the part of the post i mean... although when i click on it to run it my norton says its a threat so i haven't tried it?


For those of you who no longer have the %Temp%\Smtmp folder, you will not be able to use Unhide to restore your Start Menu items. With this in mind, I have created some scripts to restore the default Start Menu for specific versions of Windows that I have access to. You can view the available versions below. I will be adding more as time goes on.

Windows 2000 US English
http://download.bleepingcomputer.com/grinler/fakehdd/win-2000-sm-reset.exe

Windows XP Pro 32-bit US English - This should also work in other 32 bit version of Windows XP but I have nothing to compare against.
http://download.bleepingcomputer.com/grinler/fakehdd/winxp-pro-32bit-sm-reset.exe

Windows Vista 32-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/vista-32-sm-reset.exe

Windows Vista 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/vista-64-sm-reset.exe

Windows 7 32-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-32-sm-reset.exe

Windows 7 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe

Thanks to tetonbob and Andrew for supplying me with the required start menus.

Please let us know if you have any questions.

#11 cryptodan

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Posted 29 March 2012 - 09:05 PM

Those will restore the default windows applications in Start but not your installed applications like MS Office

#12 confusedhelp

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Posted 29 March 2012 - 09:11 PM

ok

#13 narenxp

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Posted 29 March 2012 - 09:17 PM

Try this,it works on windows 7

go to

C:\ProgramData\Microsoft\Windows

Right click on startmenu folder

Select restore previous versions,if you have snapshots of previous dates(before 1 week) then click on restore

If previous versions are not available try this

Download Recuva

http://www.filehippo.com/download_recuva/

Install it and when you get the recuva screen

Click Cancel on the wizard.
Click on Options- Actions Tab. Check "Restore folder structure."
Run a regular scan on the system drive.

When complete, use the filter box in the upper right corner and type

smtmp

or

*.lnk

Select all the files and recover them to a folder.Browse through the folder.
Now you should get back the smtmp folder.You should see folders like 1,2,4.

Edited by narenxp, 29 March 2012 - 09:17 PM.


#14 confusedhelp

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Posted 29 March 2012 - 10:00 PM

k ill try that




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