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Window No Risk


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9 replies to this topic

#1 snugglesh

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Posted 29 March 2012 - 02:52 PM

After performing the Automated Removal Instructions for Windows No-Risk Center using Malwarebytes' Anti-Malware, I still have problems with AOL connections and McAfey.

Edited by Andrew, 29 March 2012 - 03:02 PM.
Mod Edit: Moved from AV Methods to AII - AA


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#2 Broni

Broni

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  • Local time:10:35 PM

Posted 29 March 2012 - 10:56 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 snugglesh

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Posted 30 March 2012 - 12:25 PM

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-03-30 09:53:12
-----------------------------
09:53:12.028 OS Version: Windows x64 6.0.6002 Service Pack 2
09:53:12.028 Number of processors: 2 586 0x170A
09:53:12.028 ComputerName: TIFFANY-PC UserName: Tiffany
09:53:14.099 Initialize success
09:58:37.516 AVAST engine defs: 12033000
09:59:00.888 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
09:59:00.891 Disk 0 Vendor: WDC_WD5000BEVT-60ZAT0 01.01A01 Size: 476940MB BusType: 3
09:59:00.904 Disk 0 MBR read successfully
09:59:00.907 Disk 0 MBR scan
09:59:00.912 Disk 0 unknown MBR code
09:59:00.916 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 462621 MB offset 63
09:59:00.953 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 14315 MB offset 947449856
09:59:00.995 Disk 0 scanning C:\Windows\system32\drivers
09:59:12.192 Service scanning
09:59:36.308 Modules scanning
09:59:36.318 Disk 0 trace - called modules:
09:59:36.357 ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
09:59:36.364 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005026060]
09:59:36.371 3 CLASSPNP.SYS[fffffa6000a59c33] -> nt!IofCallDriver -> [0xfffffa8005025c20]
09:59:36.380 5 hpdskflt.sys[fffffa60019f10ee] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004c6f590]
09:59:38.203 AVAST engine scan C:\Windows
09:59:43.036 AVAST engine scan C:\Windows\system32
10:02:51.550 AVAST engine scan C:\Windows\system32\drivers
10:03:11.418 AVAST engine scan C:\Users\Tiffany
10:04:08.084 Disk 0 MBR has been saved successfully to "C:\Users\Tiffany\Desktop\MBR.dat"
10:04:08.097 The log file has been saved successfully to "C:\Users\Tiffany\Desktop\aswMBR.txt"

Results of screen317's Security Check version 0.99.24
Windows Vista x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Virtual Technician
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 26
Java™ 6 Update 3
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````

Farbar Service Scanner Version: 01-03-2012
Ran by Tiffany (administrator) on 30-03-2012 at 08:47:47
Running from "C:\Users\Tiffany\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Defender:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll
[2008-01-20 19:49] - [2008-01-20 19:49] - 0024576 ____A (Microsoft Corporation) ACB62BAA1C319B17752553DF3026EEEB

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2009-12-03 10:06] - [2009-04-11 00:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7

C:\Windows\System32\drivers\afd.sys
[2012-02-14 14:07] - [2012-01-03 07:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll
[2011-04-14 15:51] - [2011-03-02 09:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0

C:\Windows\System32\mpssvc.dll
[2009-12-03 10:07] - [2009-04-11 00:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C

C:\Windows\System32\bfe.dll
[2009-12-03 10:06] - [2009-04-11 00:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2008-01-20 19:47] - [2008-01-20 19:47] - 0128000 ____A (Microsoft Corporation) 4FF71B076A7760FE75EA5AE2D0EE0018

C:\Windows\System32\vssvc.exe
[2009-12-03 10:07] - [2009-04-11 00:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1

C:\Windows\System32\wscsvc.dll
[2009-12-03 10:05] - [2009-04-11 00:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A

C:\Windows\System32\wbem\WMIsvc.dll
[2009-12-03 10:06] - [2009-04-11 00:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02

C:\Windows\System32\wuaueng.dll
[2009-10-06 08:00] - [2009-08-06 19:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll
[2009-12-03 10:08] - [2009-04-11 00:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C

C:\Windows\System32\es.dll
[2009-12-03 10:07] - [2009-04-11 00:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF

C:\Windows\System32\cryptsvc.dll
[2009-12-03 10:07] - [2009-04-11 00:11] - 0166912 ____A (Microsoft Corporation) 18918613E63F387CDE4D95CA7D49DCF7

C:\Program Files\Windows Defender\MpSvc.dll
[2008-01-20 19:47] - [2008-01-20 19:47] - 0383544 ____A (Microsoft Corporation) 7D2A43E8FDF725A1133F6C6056A72CDC

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-12-03 10:07] - [2009-04-11 00:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF



**** End of log ****

Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.29.06

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Tiffany :: TIFFANY-PC [administrator]

Protection: Enabled

3/30/2012 8:54:07 AM
mbam-log-2012-03-30 (08-54-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208598
Time elapsed: 6 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

MiniToolBox by Farbar Version: 18-01-2012
Ran by Tiffany (administrator) on 30-03-2012 at 08:50:36
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) = Local Area Connection (Connected)
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Tiffany-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cablerocket.net

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-21-6B-73-20-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cablerocket.net
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-23-5A-25-9B-9E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::202c:349d:e80c:1d6e%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, March 30, 2012 6:18:13 AM
Lease Expires . . . . . . . . . . : Saturday, March 31, 2012 6:18:13 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 167781210
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-1D-78-76-00-21-6B-73-20-BE
DNS Servers . . . . . . . . . . . : 209.55.24.10
209.55.27.13
8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:77:1bd6:3f57:fe9b(Preferred)
Link-local IPv6 Address . . . . . : fe80::77:1bd6:3f57:fe9b%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cablerocket.net
Description . . . . . . . . . . . : isatap.cablerocket.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2CB90C62-E77A-41BB-864F-74E79C1FCCB9}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: host-209-55-24-10.ibbsonline.com
Address: 209.55.24.10

Name: google.com
Addresses: 74.125.130.101
74.125.130.102
74.125.130.113
74.125.130.138
74.125.130.139
74.125.130.100



Pinging google.com [74.125.130.138] with 32 bytes of data:

Reply from 74.125.130.138: bytes=32 time=96ms TTL=45

Reply from 74.125.130.138: bytes=32 time=102ms TTL=45



Ping statistics for 74.125.130.138:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 96ms, Maximum = 102ms, Average = 99ms

Server: host-209-55-24-10.ibbsonline.com
Address: 209.55.24.10

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=87ms TTL=49

Reply from 209.191.122.70: bytes=32 time=70ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 70ms, Maximum = 87ms, Average = 78ms

Server: host-209-55-24-10.ibbsonline.com
Address: 209.55.24.10

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Reply from 127.0.0.1: bytes=32 time=2ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 2ms, Maximum = 2ms, Average = 2ms

===========================================================================
Interface List
13 ...00 21 6b 73 20 be ...... Intel® WiFi Link 5100 AGN
10 ...00 23 5a 25 9b 9e ...... Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
15 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
24 ...00 00 00 00 00 00 00 e0 isatap.cablerocket.net
23 ...00 00 00 00 00 00 00 e0 isatap.{2CB90C62-E77A-41BB-864F-74E79C1FCCB9}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 276
192.168.1.100 255.255.255.255 On-link 192.168.1.100 276
192.168.1.255 255.255.255.255 On-link 192.168.1.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 18 ::/0 On-link
1 306 ::1/128 On-link
15 18 2001::/32 On-link
15 266 2001:0:4137:9e76:77:1bd6:3f57:fe9b/128
On-link
10 276 fe80::/64 On-link
15 266 fe80::/64 On-link
15 266 fe80::77:1bd6:3f57:fe9b/128
On-link
10 276 fe80::202c:349d:e80c:1d6e/128
On-link
1 306 ff00::/8 On-link
15 266 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [34304] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [44032] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/30/2012 06:19:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/30/2012 06:19:20 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: The McShield scanning service cannot find any configuration in the registry

Error: (03/29/2012 11:39:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 11:38:35 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: The McShield scanning service cannot find any configuration in the registry

Error: (03/29/2012 09:44:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 09:43:25 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: The McShield scanning service cannot find any configuration in the registry

Error: (03/29/2012 07:35:19 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 0.0.0.0, time stamp 0x4d334d98, faulting module iexplore.exe, version 0.0.0.0, time stamp 0x4d334d98, exception code 0x40000015, fault offset 0x0008cb40,
process id 0x1b8, application start time 0xiexplore.exe0.

Error: (03/29/2012 07:33:01 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 0.0.0.0, time stamp 0x4d334d98, faulting module iexplore.exe, version 0.0.0.0, time stamp 0x4d334d98, exception code 0x40000015, fault offset 0x0008cb40,
process id 0x308, application start time 0xiexplore.exe0.

Error: (03/29/2012 06:43:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 06:41:56 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


System errors:
=============
Error: (03/30/2012 06:22:53 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X xD Host Controller' (PCI\VEN_197B&DEV_2384&SUBSYS_30F4103C&REV_00\4&120488ab&0&04E4) disappeared from the system without first being prepared for removal.

Error: (03/30/2012 06:22:53 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X MS Host Controller' (PCI\VEN_197B&DEV_2383&SUBSYS_30F4103C&REV_00\4&120488ab&0&03E4) disappeared from the system without first being prepared for removal.

Error: (03/30/2012 06:22:53 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X SD Host Controller' (PCI\VEN_197B&DEV_2381&SUBSYS_30F4103C&REV_00\4&120488ab&0&02E4) disappeared from the system without first being prepared for removal.

Error: (03/30/2012 06:22:53 AM) (Source: PlugPlayManager) (User: )
Description: The device 'JMB38X SD/MMC Host Controller' (PCI\VEN_197B&DEV_2382&SUBSYS_30F4103C&REV_00\4&120488ab&0&01E4) disappeared from the system without first being prepared for removal.

Error: (03/30/2012 06:21:40 AM) (Source: Service Control Manager) (User: )
Description: Linksys Updater1

Error: (03/30/2012 06:21:40 AM) (Source: Service Control Manager) (User: )
Description: crlscsi
SRTSP
SRTSPX

Error: (03/30/2012 06:21:40 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (03/30/2012 06:20:20 AM) (Source: Service Control Manager) (User: )
Description: McShield5046 (0x13B6)

Error: (03/30/2012 06:19:37 AM) (Source: Service Control Manager) (User: )
Description: Norton Internet Security%%3

Error: (03/30/2012 06:17:55 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\crlscsi.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.


Microsoft Office Sessions:
=========================
Error: (03/30/2012 06:19:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/30/2012 06:19:20 AM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description:

Error: (03/29/2012 11:39:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 11:38:35 AM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description:

Error: (03/29/2012 09:44:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 09:43:25 AM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description:

Error: (03/29/2012 07:35:19 AM) (Source: Application Error)(User: )
Description: iexplore.exe0.0.0.04d334d98iexplore.exe0.0.0.04d334d98400000150008cb401b801cd0db92a4b4dc8

Error: (03/29/2012 07:33:01 AM) (Source: Application Error)(User: )
Description: iexplore.exe0.0.0.04d334d98iexplore.exe0.0.0.04d334d98400000150008cb4030801cd0db8d7391188

Error: (03/29/2012 06:43:00 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/29/2012 06:41:56 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 2.2.5)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.62)
Agere Systems HDA Modem
AOL Toolbar
Apple Mobile Device Support (Version: 5.1.1.4)
Bonjour (Version: 3.0.0.10)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Integrated Module with Bluetooth wireless technology 6.0.1.6204 (Version: 6.0.1.6204)
HP MediaSmart SmartMenu (Version: 2.0.8)
HP Photosmart All-In-One Driver Software 10.0 Rel .2 (Version: 10.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
iTunes (Version: 10.6.0.40)
LinksysEasyLinkAdvisor (Version: 3.0.8122.29)
LSI HDA Modem (Version: 2.2.98)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 3.1.6.0)
NVIDIA Drivers
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
ProtectSmart Hard Drive Protection (Version: 3.10.1.7)
SAMSUNG Mobile Composite Device Software
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Shop for HP Supplies (Version: 10.0)
Synaptics Pointing Device Driver (Version: 10.2.4.0)
Windows Driver Package - ENE (enecir) HIDClass (04/29/2008 2.5.0.0) (Version: 04/29/2008 2.5.0.0)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0) (Version: 10/12/2007 6.85.4.0)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)

========================= Devices: ================================

Name: Microsoft ISATAP Adapter #4
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 4093.02 MB
Available physical RAM: 2374.1 MB
Total Pagefile: 8389.29 MB
Available Pagefile: 6420.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:451.78 GB) (Free:280.64 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.98 GB) (Free:2.13 GB) NTFS

========================= Users: ========================================

User accounts for \\TIFFANY-PC

Administrator Guest Tiffany


**** End of log ****

#4 Broni

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Posted 30 March 2012 - 02:27 PM

I don't see anything malicious.

What kind of problems are you having with AOL and McAfee?
I don't even see McAfee being installed.
I see no AV program at all.

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#5 snugglesh

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Posted 30 March 2012 - 03:04 PM

I tried to reinstall the AOL version of McAfey> The install deletes the old vesion and tells you to reboot and coplete the installation. The install does not start up after the reboot.

On AOL when I click on the finanace icon I get a blank window and a pop up that has an "X" for closing and an OK button but no text. When I click to advance the news stories a tab opens with the first story. Another click yeids a new tab with the same storie. I can not advance thru the sories.

When I start the AOL program I get the same pop up as mentioned above. I can not print from AOL. I have reinstalled the AOL soft ware with no results.

This all started when my son in law opened a site and got the Windows No Risk malware.

#6 Broni

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Posted 30 March 2012 - 03:12 PM

I tried to reinstall the AOL version of McAfey

I'm not sure what is AOL version of McAfee.
Can you provide a link to the download?

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#7 snugglesh

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Posted 30 March 2012 - 04:48 PM

http://daol.aol.com/security/mcafee/

AOL Special Addition

#8 Broni

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Posted 30 March 2012 - 05:02 PM

McAfee doesn't come free.
Are you willing to pay for it?

If so run McAfee cleanup tool first: http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
Then download McAfee and see if it'll install.

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#9 snugglesh

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Posted 01 April 2012 - 10:52 AM

After running the McAfey product removal software, everything started working again.

I was able to reinstall the AOL Special Addition of McAfey. This is offered free for AOL members.

Thnank you for your help!!!!

#10 Broni

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Posted 01 April 2012 - 02:48 PM

You're very welcome Posted Image

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