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No connectivity unable to renew ip


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#1 Stark_Raven

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Posted 28 March 2012 - 10:59 AM

I have 3 computers and only the one listed is not able to connect to the wireless router.
I've tried everything I can think of and everything I can find elsewhere on the web, to no avail so I decided to give 'actually asking the experts for help' a try :)


I am told I have limited or no connectivity.
I have tried to repair the connection and am told: following action cannot be completed: Renewing your IP address
I have tried going into command prompt and ipconfig(see below for results) and ipconfig/release then ipconfig/renew
it responds with:
"an error occirred while renewing interface Local Area Connection : A socket operation enountered a dead network."
and
"An error occurred while renewing interface Wireless Network Connection : A socket operation encountered a dead network."

The command prompt option has been tried with wired and wireless connection, as well as in standard mode and safe mode.



Computer info:
Toshiba Satellite: A135-S4487
Wireless connection is No more than 12 ft away
Cable Internet
router is a Belkin model number F5D7234-4

MiniToolBox by Farbar Version: 18-01-2012
Ran by Admin (administrator) on 28-03-2012 at 10:02:27
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : computername

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-16-D4-8E-F9-71



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-19-D2-32-02-28

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.213.83

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 16 d4 8e f9 71 ...... Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
0x60004 ...00 19 d2 32 02 28 ...... Intel® PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.213.83 169.254.213.83 25
169.254.213.83 255.255.255.255 127.0.0.1 127.0.0.1 25
169.254.255.255 255.255.255.255 169.254.213.83 169.254.213.83 25
224.0.0.0 240.0.0.0 169.254.213.83 169.254.213.83 25
255.255.255.255 255.255.255.255 169.254.213.83 169.254.213.83 1
255.255.255.255 255.255.255.255 169.254.213.83 10003 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/28/2012 09:15:04 AM) (Source: Application Error) (User: )
Description: Faulting application heroes3.icd, version 4.0.0.0, faulting module mp3dec.asi, version 3.0.0.0, fault address 0x00001970.
Processing media-specific event for [heroes3.icd!ws!]

Error: (03/27/2012 09:41:38 AM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 06:44:21 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 05:41:31 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 05:27:34 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 02:06:09 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 01:58:01 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 01:46:10 PM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.

Error: (03/26/2012 11:45:22 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.60.0.61, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x00011275.
Processing media-specific event for [mbam.exe!ws!]

Error: (03/26/2012 10:32:07 AM) (Source: MSMQ) (User: )
Description: The RPC service cannot be used with the TCP/IP protocol. Consequently, the Message Queuing service cannot communicate with other computers.


System errors:
=============
Error: (03/25/2012 11:28:26 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/25/2012 11:25:41 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/25/2012 11:25:24 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/25/2012 11:20:52 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/25/2012 11:20:41 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (03/25/2012 11:17:59 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (03/25/2012 11:17:51 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (03/25/2012 11:17:47 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (03/25/2012 11:17:43 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (03/25/2012 11:17:39 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D


Microsoft Office Sessions:
=========================
Error: (03/28/2012 09:15:04 AM) (Source: Application Error)(User: )
Description: heroes3.icd4.0.0.0mp3dec.asi3.0.0.000001970

Error: (03/27/2012 09:41:38 AM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 06:44:21 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 05:41:31 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 05:27:34 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 02:06:09 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 01:58:01 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 01:46:10 PM) (Source: MSMQ)(User: )
Description:

Error: (03/26/2012 11:45:22 AM) (Source: Application Error)(User: )
Description: mbam.exe1.60.0.61ntdll.dll5.1.2600.551200011275

Error: (03/26/2012 10:32:07 AM) (Source: MSMQ)(User: )
Description:


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 2038.04 MB
Available physical RAM: 1273.2 MB
Total Pagefile: 3934.47 MB
Available Pagefile: 3150.39 MB
Total Virtual: 2047.88 MB
Available Virtual: 1964.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:93.15 GB) (Free:81.59 GB) NTFS
2 Drive d: (PLAYDISC) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS
3 Drive e: (H3_DISK2) (CDROM) (Total:0.54 GB) (Free:0 GB) CDFS
4 Drive f: (LEXAR MEDIA) (Removable) (Total:0.12 GB) (Free:0.1 GB) FAT

========================= Users: ========================================

User accounts for \\COMPUTERNAME

Admin Administrator Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****


Any help you can give would be much appreciated.

Thanks

Stark_Raven

Edited by Stark_Raven, 28 March 2012 - 12:12 PM.


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#2 PcRc

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Posted 28 March 2012 - 12:17 PM

I think you might have a proxy in there somewhere.

Unplug the ethernet, or disconnect from your wireless access point. Plug it back in, or connect.

[Run as administrator]
Try:
ipconfig /flushdns
ipconfig /release
ipconfig /renew

If all fails, run Malware scan.
http://Malwarebytes.com/

If that fails, boot in safe mode (F8 as soon as you turn on your computer, select "Safe mode", on most computers)
I think either malware or a virus got in and changed up your proxy and/or DNS settings.

Also try resetting your TCP/IP.

Reset TCP/IP Properties.



First:•

•Go to Start -> Control Panel -> Double click on Network Connections.
•Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
•Select the General tab.
•Double click on Internet Protocol (TCP/IP).
Under General tab:

o- Select "Obtain an IP address automatically".
o- Select "Obtain DNS server address automatically".


2.Click OK twice to save the settings.

3.Reboot if you had to change any setting.
Next

Click on START - RUN and copy / paste the entry below into the run line and click OK


Code:
CMD /C NETSH FIREWALL RESET
Click on START - RUN and copy / paste the entry below into the run line and click OK


Code:
CMD /C NETSH int ip reset c:\resetlog.txt
Click on START - RUN and copy / paste the entry below into the run line and click OK


Code:
CMD /C netsh winsock reset catalog

#3 Stark_Raven

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Posted 28 March 2012 - 02:13 PM

No change. followed every step.

Now what?

#4 Sneakycyber

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Posted 29 March 2012 - 03:06 AM

have you tried statically assigning an ip address, default gateway, dns server?

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#5 Stark_Raven

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Posted 29 March 2012 - 09:34 AM

@sneakycyber yes, I just did so. and I am listed as being connected now (as opposed to being listed as having limited or no conntectivity) but still cannot connect to the internet.

But it is more than reasonable to assume that I have no idea if I did it right.
suggestions/instructions on what and how to do this would be greatly appreciated to ensure I did what was needed to ensure I followed the correct processes needed to get wireless network connection AND internet access both restored.

Thanks

Edited by Stark_Raven, 29 March 2012 - 09:46 AM.


#6 Sneakycyber

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Posted 29 March 2012 - 01:35 PM

Did you assign a default gateway /

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#7 Stark_Raven

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Posted 29 March 2012 - 08:23 PM

yes I believe I did

#8 jhayz

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Posted 29 March 2012 - 10:00 PM

Try following this MS Link and enter the exact command prompt code.

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#9 Sneakycyber

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Posted 29 March 2012 - 10:54 PM

Apologise for the brief post I was at my day job. First, to assign a static ip address In windows xp you need to browse to the control panel and Into network connections. In this instance were are. working with the wireless network, right click on your wireless network connection and select properties . In the properties window highlight TCP / ip then click on the properties button. You want to select use the following address bubble and enter in the following numbers. These are assuming you used the default network address of 192.168.1.1 when you set up your router. Assign an ip address of 192.168.1.15 to the wireless network, with a subnet mask of 255.255.255.0, and a default gateway of 192.168.1.1. Next you need to assign a dns server this can vary so we wi use a Google dns server to be sure you can find it. Use the numbers 8.8.8.8 as the primary, and 8.8.4.4 as the secondary. The last part if these settings could be why it shown you were connected to the router but you had no internet access (if there was a problem with what you entered). Save the seytings. Now ego into the command prompt and type ipconfig /all, if all the addresses are exactly as you have entered them. Ping the router by typing ping 192.168.1.1 if that is successful try ping bleepingcomputer.com,

Edit: excuse the typos I'm on my smart phone.

Edited by Sneakycyber, 29 March 2012 - 10:56 PM.

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#10 Stark_Raven

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Posted 30 March 2012 - 09:06 AM

It's cool. I'm just glad to have someone who knows what they're doing helping out. :)

I filled that in properly and followed all the steps.

Results:

sent 32 bytes of data in 4 packets.
all 4 ended with request timed out

sent 4, received 0, lost 4

#11 Sneakycyber

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Posted 30 March 2012 - 07:03 PM

Are you able to post the ipconfig /all information for a computer on your network that is able to access the internet?

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#12 Sneakycyber

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Posted 30 March 2012 - 07:20 PM

Go to the command window and type arp -a post back with the list of Ip addresses on your network.

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#13 Vosko

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Posted 31 March 2012 - 06:45 AM

1) Do you have MAC filtering enabled on your router?
2) Try updating your Wireless Network Card driver. (Had same issue few days ago with a friends laptop, this fixed the problem). Note: just installing the new drivers on your system won't update the driver version for your Wireless Network Interface Card. You have to go into device management, and remove the wireless card, search for new hardware and then use the latest driver.

3) Try updating your Belkin's firmware (in case you haven't tried yet), and then reboot everything. Modem, router and computers.

#14 Stark_Raven

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Posted 31 March 2012 - 10:05 AM

@ sneakycyber: Strangely, it says

No ARP Entries Found.

#15 Sneakycyber

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Posted 31 March 2012 - 10:25 AM

Can you send me a MiniToolBox report from a computer on your network that has internet access. I need to see what the actual working network looks like.

Edited by Sneakycyber, 31 March 2012 - 10:38 AM.

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