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C0000135 windows won't reboot after mcafee installation


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4 replies to this topic

#1 Olvos

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Posted 28 March 2012 - 06:03 AM

Hi,

I have a problem with rebooting windows. Yesterday I have deleted the old mcafee I had and I installed a new version that I purchased from their site. After that I let the laptop scan all night, and today I cannot reboot and get this message
stop: c0000135 the program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem

Any help?

Thanks in advance
Chris

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#2 narenxp

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Posted 28 March 2012 - 06:12 AM

Your PC may be infected(zero access rootkit).Let me ask someone to help you.

good luck

Edited by narenxp, 28 March 2012 - 06:13 AM.


#3 hamluis

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Posted 28 March 2012 - 11:52 AM

It's not clear to me...can you boot into safe mode, after shutting the system down or powering off?

Louis

#4 JSntgRvr

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Posted 28 March 2012 - 12:50 PM

:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

Edited by Orange Blossom, 28 March 2012 - 01:37 PM.
Moved to log forum. ~ OB

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#5 JSntgRvr

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Posted 02 April 2012 - 11:48 PM

Due to the lack of feedback this Topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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