Hello, I have this same infection and I tried following this guide but I can't complete it... Smart Fortress doesn't open when I'm on safe mode, and I'm even able to type this from my own computer, on safe mode, on the infected user. The problem is when I try running the iExplorer.exe file... A black cmd window opens then closes for a bit and opens back again and says "Preparing Rkill". After waiting a couple of seconds, a message saying "system couldn't find the specified path" (or something like that, I'm translating from portuguese) appears for around 0.5s (I can barely read it) and the window closes again.
So, I figured I tried running Malwarebytes Anti-Malware anyway, but a message pops up saying "the database is out of date for 56 days. Would you like to update now?" I say yes and another window with a picture of a computer appears, as if it really was going to update, but then closes immediately, just like the iExplore.exe window did. So I open it again and I choose not to update. This way I can open the program, so I tried running a full scan without updating, but it didn't find anything related to Smart Fortress... which I know is still on my computer because it's still there when I'm not safe mode.
Any suggestions? I find it wierd that I'm the only one that can't fix this following this guide... Thanks in advance
Edited by boopme, 27 March 2012 - 07:12 PM.