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Smart Fortress 2012


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#1 keeko

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Posted 27 March 2012 - 03:48 PM

EDIT: Split from http://www.bleepingcomputer.com/forums/topic444339.html/page__pid__2644804__st__30#entry2644804


Hello, I have this same infection and I tried following this guide but I can't complete it... Smart Fortress doesn't open when I'm on safe mode, and I'm even able to type this from my own computer, on safe mode, on the infected user. The problem is when I try running the iExplorer.exe file... A black cmd window opens then closes for a bit and opens back again and says "Preparing Rkill". After waiting a couple of seconds, a message saying "system couldn't find the specified path" (or something like that, I'm translating from portuguese) appears for around 0.5s (I can barely read it) and the window closes again.

So, I figured I tried running Malwarebytes Anti-Malware anyway, but a message pops up saying "the database is out of date for 56 days. Would you like to update now?" I say yes and another window with a picture of a computer appears, as if it really was going to update, but then closes immediately, just like the iExplore.exe window did. So I open it again and I choose not to update. This way I can open the program, so I tried running a full scan without updating, but it didn't find anything related to Smart Fortress... which I know is still on my computer because it's still there when I'm not safe mode.

Any suggestions? I find it wierd that I'm the only one that can't fix this following this guide... Thanks in advance

Edited by boopme, 27 March 2012 - 07:12 PM.


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#2 boopme

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Posted 27 March 2012 - 07:15 PM

Hello, I split you to your own topic here as you need to create a new topic to fix this.
We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
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#3 keeko

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Posted 27 March 2012 - 09:56 PM

Oh, sorry for that, I thought that it was just a simple thing that kept me from fixing it, so I posted it there. Thanks for redirecting it. All went well - I could only run the dds file whilst on administrator though. When I tried opening it on my infected user it just closed right away, the same way iExplorer.exe and MBAM (when updating) did... I can only get a glimpse at the black CMD window.

Anyway, here's the new topic in the right section. Thanks: http://www.bleepingcomputer.com/forums/topic447866.html

#4 boopme

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Posted 27 March 2012 - 10:08 PM

You have a more serious issue and we need to review that DDS log and then move on to fixing this.

You're welcome. Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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