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Malwarebytes won't update


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#1 DaViD_MiLLs

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Posted 27 March 2012 - 01:45 PM

Specs:

toshiba satallite
i3 m330 2.1
4 gig ram
windows 7 pro 64 bit

I have internet access but can't open web pages. Malwarebytes will not update and combofix(I have used this before but not on this laptop) will not run.



Error from Malwarebytes:

Program error updating (11001, 0, Host not found)

No such host is known

Combofix error:

Combofix is out of date, yes to run in reduced functionality mode or no to exit.

When I press yes it starts to load and then exits and removes combofix.

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#2 boopme

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Posted 27 March 2012 - 02:24 PM

Hello, ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.


for MBAM
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
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#3 DaViD_MiLLs

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Posted 27 March 2012 - 02:40 PM

Did everything as you instructed, still geting the same error message:

program error updating (11001, 0, host not found)

no such host is known

Edit: Malwarebytes not in task tray

Should I go ahead and run quickscan?

Edited by DaViD_MiLLs, 27 March 2012 - 02:43 PM.


#4 buddy215

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Posted 27 March 2012 - 03:32 PM

Try the instructions found in post #4 at the MBAM forum.
program error updating (11001,0, host not found) - Malwarebytes Forum

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 DaViD_MiLLs

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Posted 27 March 2012 - 04:25 PM

Followed the instructions to reset ip/dns settings and flushed dns.

Still unable to update MB and still unable to load web pages.

#6 boopme

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Posted 27 March 2012 - 07:23 PM

Ok reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE



If still no joy then we need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 DaViD_MiLLs

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Posted 27 March 2012 - 07:43 PM

That didn't help. I'll make a new topic labeled the same as this one? and post the dds log. Thanks for the help.

#8 boopme

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Posted 27 March 2012 - 08:46 PM

Thanks,it appears to be deeper than we can see here.

MRL topic
http://www.bleepingcomputer.com/forums/user-616796/david-mills/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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