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Computer unable to boot-up


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#1 disastro

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Posted 26 March 2012 - 07:10 PM

Hello all,

I am unsure if this is the proper place to post this topic, but I'm not 100% certain it's a malware issue or a hardware issue so I'm hoping this will get me some leads on the problem. I have with me my friend's DELL laptop running Windows 7 home premium edition. This laptop was not bought in stores, however it was pre-ordered and customized online on the official DELL website. I am unsure whether it is 32 or 64 bit as I cannot access its system specs at the moment. The issue is quite self-explanatory: the PC refuses to turn on. It's very strange as the computer was bought not too long ago in December. The events that followed leading up to this problem are as follows:

The first signs of the problem occured March 8th or 9th; my friend had seen a YouTube video on how to customize desktops using skin changes and a program called RainMeter. She downloads it, as well as 2 other skins (however, I am unaware of the websites she went to -- I can provide the information later if necessary.) She then visits websites she usually goes to: Tumblr, FB, etc.
The following day her laptop's screen is black as if the computer is off and the lights on the laptop are visibly showing. It isn't on hibernate and it's not in sleepmode as tapping the keys on the keyboard or moving the mouse does not rid of the black screen and she is forced to restart. The laptop successfully turns on, however shortly afterward the power goes out again. Now at this point the laptop will not turn on anymore. There are no lights flashing anywhere on the laptop, either.

On the 22nd, she calls DELL and they examine the laptop; they say it's an issue with some chip in her computer and they replace the chip -- the computer successfully boots up again. Today, she had turned the computer on around 8:00 A.M, put it on hibernate and then tried to turn it on around 10:00 A.M -- the same issue occurs: it fails to boot-up.

Why I say I am uncertain on whether it is truly a hardware issue or related to malware is because it is evident this issue only began occuring after she had downloaded this RainMeter program and 2 computer skins and the computer is relatively new. If I could get help or insight, that would be wonderful. Thank you.

- Disastrox3

Edited by hamluis, 27 March 2012 - 09:03 AM.
Moved from Win 7 to Internal Hardware.


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#2 rotor123

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Posted 27 March 2012 - 02:30 PM

Hi,

Malware can not keep the laptop from turning on.
If you mean the screen stays dark and never even displays the Dell Logo then you have a hardware problem to deal with. = Warranty call.

If you mean the laptop turns on, it starts loading windows and then never finishes that is a different thing.
Then Press F12 when the Dell logo appears on the screen and choose boot diagnostics partition and run a memory diagnostics followed by a hard drive diagnostics and report back.

Good Luck
Roger

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