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BSOD error - found similar issue


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1 reply to this topic

#1 jonjuan1977

jonjuan1977

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Posted 25 March 2012 - 10:16 PM

Hey Everyone!!

Fond this site and was THRILLED when I found this post (http://www.bleepingcomputer.com/forums/topic446133.html) that has the same error as I was getting with a few differences.

So following that post I am pasting my minidump files because I'm not sure if this is RAM or driver related.

I will say that my laptop is running hot sometimes, and the only hardware change since this started is an extended battery.


==================================================
Dump File : Mini032512-01.dmp
Crash Time : 3/25/2012 6:30:19 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf8124d6
Parameter 3 : 0xa59f3878
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+124d6
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6189 (xpsp_sp3_gdr.120203-1028)
Processor : 32-bit
Crash Address : win32k.sys+124d6
Stack Address 1 : win32k.sys+1189f
Stack Address 2 : win32k.sys+1c935
Stack Address 3 : win32k.sys+998c9
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032512-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496
==================================================

==================================================
Dump File : Mini030612-01.dmp
Crash Time : 3/6/2012 5:40:47 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf955547
Parameter 3 : 0xa6901c00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+155547
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6189 (xpsp_sp3_gdr.120203-1028)
Processor : 32-bit
Crash Address : win32k.sys+155547
Stack Address 1 : win32k.sys+14cbd4
Stack Address 2 : win32k.sys+14cc50
Stack Address 3 : ntoskrnl.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini030612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496
==================================================

Thank you much!!!

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#2 noknojon

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Posted 26 March 2012 - 01:31 AM

Caused By Driver : win32k.sys
Caused By Address : win32k.sys+124d6
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation

When this dump (or any program of that type) implicates XP files as the cause of the crash, the XP files are usually never really the cause -
It is always something else and some further analysis of the crash dump files is necessary to find the real cause.

Here is a BSOD example showing information you need to provide:

http://techrepublic.com.com/i/tr/downloads/images/bsod_a.jpg
Send the information pointed to with the red arrows (3-4 lines total).
Send the entire *** STOP message line since there are clues in the 4 parameters.

If there is a file name listed under the STOP message, be sure to include that information too.
Download BlueScreenView:

Unzip downloaded file and double click on BlueScreenView.exe to run the program.
When scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Thank You -




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