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Windows XP BSOD 0x0000007E


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#1 daazndrgon

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Posted 25 March 2012 - 12:29 PM

Hi,

I keep getting the BSOD whenever I restart my computer. It boots into safe mode fine and I've tried doing a system restore but the same problem occurs. It started happening when I was browsing a web page and it froze and my computer later restarted on its own. The error code I get is: STOP 0x0000007E (0xC0000005, 0x805FFD79, 0xF89896D0, 0xF89893D0) and there is no other message after that. Does anyone have any ideas?

Thank You.

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#2 caperjac

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Posted 26 March 2012 - 04:54 AM

Hi give this a try to see if it will pinpoint the cause of the bsod


Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html the download link is way down the bottom of the page
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Thank You -

Edited by caperjac, 26 March 2012 - 04:55 AM.

My answers are my opinion only,usually


#3 daazndrgon

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Posted 26 March 2012 - 03:56 PM

Hi caperjac,

I ran the program but forgot to save the results the first time. When I restarted my computer and scanned again, it didn't find anything. How would I get it to generate the error again?

Thanks.

#4 caperjac

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Posted 26 March 2012 - 05:02 PM

How would I get it to generate the error again?

Thanks.


your first post says you get a bsod when ever you restart the computer ,

My answers are my opinion only,usually


#5 daazndrgon

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Posted 26 March 2012 - 06:08 PM

your first post says you get a bsod when ever you restart the computer ,


The BlueScreenView program shows no results after the 1st scan, which I forgot to save the results for. I've tried restarting my computer to see if BlueScreenView would find the error again, but the program doesn't pick up anything.

Edited by daazndrgon, 26 March 2012 - 06:13 PM.


#6 hamluis

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Posted 27 March 2012 - 07:36 AM

The question is...do you really get a BSOD every time you reboot?

Go Start...rigbt-click on My Computer, click Properties.

Click Advanced tab, scroll down to section titled Startup & Recovery, click Settings button.

Under System Failure...put check marks in first two boxes, remove check mark in 3d option (Automatically Restart).

Click OK, click OK.

This should result in files concerning BSODs being saved on the system.

Alternative way of changing the automatic reboot option:
[*]When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
[*]Select "Disable Automatic Restart on System Failure", as shown here:
Posted Image

Louis

Edited by hamluis, 27 March 2012 - 07:42 AM.


#7 daazndrgon

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Posted 27 March 2012 - 01:16 PM

Hi hamluis,
Yes, I do get the BSOD every time I reboot. I can only get into safe mode. I tried checking the options under System failure as you suggested but it administrative alerts needed the Alerter service to run and I tried to start it but it says that it can't start in safe mode. Any suggestions? I restarted my computer afterwards but the BlueScreenView program still can't find anything in the system dump.
Thank You.

Edited by daazndrgon, 27 March 2012 - 01:25 PM.


#8 hamluis

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Posted 27 March 2012 - 01:35 PM

FWIW: See http://support.microsoft.com/kb/330182 .

Louis

#9 daazndrgon

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Posted 27 March 2012 - 05:12 PM

Could a trojan also cause this? I just ran MBAM in safe mode and it found Trojan.Agent.

#10 hamluis

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Posted 27 March 2012 - 05:52 PM

Malware can result in BSODs, since the primary purpose of malware is to gum up a system :).

I'll move this to the Am I Infected forum where they can do some testing which cannot be done in this forum.

Louis

#11 daazndrgon

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Posted 27 March 2012 - 06:56 PM

Here is what SAS found, but I couldn't get it to update the definitions. It kept giving me a definition update error.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/27/2012 at 03:53 PM

Application Version : 5.0.1146

Core Rules Database Version : 6203
Trace Rules Database Version: 4015

Scan type : Complete Scan
Total Scan Time : 00:32:59

Operating System Information
Windows XP Professional 32-bit (Build 5.01.2600)
Administrator

Memory items scanned : 249
Memory threats detected : 0
Registry items scanned : 36787
Registry threats detected : 1
File items scanned : 56181
File threats detected : 1

Rogue.Pallidium
HKU\S-1-5-21-329068152-2025429265-725345543-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS#WARNONBADCERTRECVING

Trojan.Dropper/SVCHost-Fake
C:\DOCUMENTS AND SETTINGS\QUIET BOY\DESKTOP\UBUNTU\MALWAREBYTES' ANTI-MALWARE\CHAMELEON\SVCHOST.EXE

#12 cryptodan

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Posted 31 March 2012 - 01:01 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can. If you have performed any of the scans below post the logs for those scans, and then perform the ones you have not done.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#13 daazndrgon

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Posted 31 March 2012 - 01:08 PM

Hi cryptodan,
Thanks for the reply. I can only boot into safe mode since I get the BSOD if I try to boot into regular mode. Should I just let it scan in safe mode?
Thanks.

#14 cryptodan

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Posted 31 March 2012 - 01:12 PM

let it scan in safe mode.

#15 daazndrgon

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Posted 31 March 2012 - 02:40 PM

The MBAM scan was clean and didn't pick up anything. Here is the GMER log you requested:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-03-31 12:13:17
Windows 5.1.2600 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 Maxtor_96147H6 rev.ZAH814Y0
Running: p09emih2.exe; Driver: C:\DOCUME~1\QUIETB~1\LOCALS~1\Temp\kgnorfob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!KeInitializeInterrupt + B79 804D4F8E 1 Byte [06]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs avgntmgr.sys (Avira AntiVir File Filter Driver Manager/Avira GmbH)
AttachedDevice \FileSystem\Fastfat \Fat avgntmgr.sys (Avira AntiVir File Filter Driver Manager/Avira GmbH)

Device \FileSystem\Cdfs \Cdfs F820039A

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\IMAIL@Installed 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\IMAIL@
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\MAPI@Installed 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\MAPI@NoChange 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\MAPI@
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\MSFS@Installed 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\run\OptionalComponents\MSFS@

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB38996$\4253509075 0 bytes
File C:\WINDOWS\$NtUninstallKB38996$\4253509075\L 0 bytes
File C:\WINDOWS\$NtUninstallKB38996$\4253509075\U 0 bytes
File C:\WINDOWS\$NtUninstallKB38996$\575805517 0 bytes

---- EOF - GMER 1.0.15 ----




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