Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Redirects... Tried Everything


  • This topic is locked This topic is locked
6 replies to this topic

#1 ashyy

ashyy

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:48 PM

Posted 24 March 2012 - 07:04 AM

Hi guys, i've noticed a lot of google redirect threads so i thought i'd post mine too. Currently i have already run tdsskiller and it finds absolutely nothing, i have ran various virus scanners such as malwarebytes, superantispyware, spybot S&D. I know i shouldn't have but i have already run Combofix with little results, i have run various MBR scanners and they have found nothing. My hosts file is completely normal and no-one else in the household is getting the problem which takes out the router. I am absolutely confused, i have never come across a malware problem i haven't been able to remove myself and this one is ridiculous. I have tried various browsers and it still redirects. The weird thing is the redirects don't always happen and if i'm honest at this point i'm tempted to just put up with it because i have yet to run a scanner which actually found anything. The only thing that points for me to an infection besides redirects is W7 security centre has been disabled and it cannot be enabled, i also cannot install Security Essentials or Windows Defender. I am running 64-bit by the way if that helps with anything.

I have already completely uninstalled Java and all of my browsers, TCP settings in the control panel are completely normal and no proxy is being shown as enabled, i just do not know how this thing is getting around everything. There are no suspicous processes running. Google searches are redirected i'd say every 3 times, so not all of my searches get redirected.

Edited by ashyy, 24 March 2012 - 07:05 AM.


BC AdBot (Login to Remove)

 


#2 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:08:48 AM

Posted 24 March 2012 - 08:14 AM

Hello ashyy and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

From what you're describing it sounds like you maybe infected with an infection known as Siref (ZeroAccess).

To give me a better idea of what we are dealing with here, please run these scans:


Running aswMBR.exe

Download aswMBR.exe (4.5mb) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image



NEXT:



Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


NEXT:


Running OTL

We need to create a New FULL OTL Report
  • Please download OTL from here if you have not done so already:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Copy and Paste the following code into the Posted Image textbox.
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    "%WinDir%\$NtUninstallKB*$." /30
    C:\Program Files\Common Files\ComObjects\*.* /s
    %systemroot%\*. /mp /s
    %systemroot%\*. /rp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
    %SYSTEMDRIVE%\*.exe
    /md5start
    volsnap.sys
    atapi.sys
    explorer.exe
    winlogon.exe
    wininit.exe
    tdx.sys
    afd.sys
    /md5stop
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. aswMBR log.
3. Farbar Service Scanner log.
4. OTL.txt & Extras.txt logs.
5. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.


Please let me know how the above scans go.

Kindest Regards,
ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 ashyy

ashyy
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:48 PM

Posted 26 March 2012 - 07:16 AM

Hi guys, apologies for creating a thread a couple of days ago and not responding as my google redirects just stopped and i couldn't find the thread. Basically Avast found something, removed it and my redirects went away. I believe this because i stopped getting redirects and security centre/essentials started working again. However, i have a much more serious problem now :( basically i cannot get into Windows 7. Upon starting up the Welcome message appears as usual. Following this he screen goes black with just the mouse pointer, after about half a minute my desktop appears with just a start bar, without shortcuts or anything and everything begins to load very slowly. My network in the bottom right at this point is frozen and after a short period the entire desktop becomes unresponsive. I can move my mouse and click around but nothing will open and the entire system just hangs. I left it for nearly 10 minutes and still nothing changes so it is obviously in some sort of loop.

Thankfully i have managed to get into safe mode with networking and everything in here works perfect! I get no redirects in here either so i believe that is fixed. Obviously the problem must be a suspicious driver or startup file that has been tampered with which is preventing windows starting up as normal. I am also on 64bit if that helps.

I checked my event viewer and get a array of errors similar to these.

The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

The Background Intelligent Transfer Service service depends on the COM+ Event System service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

I'm by no means assuming that my infection was cleared but i have run various scanners, TDSSkiller and got nothing. The only potential result i got was in ASWMBR.exe which told me the file Mpnwmon.sys is locked.

Thank you so much for any help, i will monitor this thread.

Edited by ashyy, 26 March 2012 - 07:58 AM.


#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,912 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:08:48 AM

Posted 27 March 2012 - 11:08 PM

Hello ashyy,

I have merged your new topic to your previous topic on your computer infections. Please keep all posts regarding this infection to this topic by using the Add Reply button found near the bottom. Starting new topics confuses things for everyone and delays the assistance you receive.

Back to you SweetTech,

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:08:48 AM

Posted 28 March 2012 - 12:18 AM

Hi ashyy!

Would you be able to provide me with the aswMBR.exe as well as the TDSSKiller log files, so that I can review them?

Do you recall what exactly Avast removed?

I'd like to have you proceed with the instructions in this post of mine here: http://www.bleepingcomputer.com/forums/topic447415.html/page__view__findpost__p__2641512

I look forward to your reply.

Warmest Regards,
ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#6 ashyy

ashyy
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:48 PM

Posted 28 March 2012 - 05:55 AM

Hi ashyy!

Would you be able to provide me with the aswMBR.exe as well as the TDSSKiller log files, so that I can review them?

Do you recall what exactly Avast removed?

I'd like to have you proceed with the instructions in this post of mine here: http://www.bleepingcomputer.com/forums/topic447415.html/page__view__findpost__p__2641512

I look forward to your reply.

Warmest Regards,
ST.


Hi there i believe everything is OK now. I ran a program that restores all services to their original state, sfc /scannow and a chkdsk and W7 finally boots ok. I also have got rid of the google redirects so fingers crossed everything is ok. I am continually running various scans on startup and have Avast running in the background and nothing so far! :) ASW also no longer reports any locked file or issues and security centre is back up and running. :)

I can't recall what Avast removed but i believe it was some sort of win32 dialer gen from what i remember.

Edited by ashyy, 28 March 2012 - 05:57 AM.


#7 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:08:48 AM

Posted 28 March 2012 - 07:19 AM

Okay, I'll go ahead and close this thread up then as you no longer require assistance.

____________________________________________________

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users