Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can Only Boot In Safe Mode


  • Please log in to reply
3 replies to this topic

#1 matthewhaggerty

matthewhaggerty

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:22 AM

Posted 22 March 2012 - 09:29 PM

Hello,

My name is Matt and this is my problem. I was working on my computer when it shut down rather unexpectedly. A blue screen flashed momentarily and then it restarted. The problem is it keeps restarting and will not boot windows unless in safe mode. The computer is a dell and I'm running XP. I'm not sure what the cause is whether its a virus or hardware trouble or anything like that. I'm looking for step by step instructions even though that may seem redundant. I've been able to handle most of my PCs problems but I'd like to leave this to somebody a bit more savvy. I know forum users help out voluntarily so I'd like to say thanks in advance and I hope someone can help me with this problem. I will provide any more information as instructed. Thanks!

BC AdBot (Login to Remove)

 


#2 computerxpds

computerxpds

    Bleepin' Comp


  • Moderator
  • 4,487 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:10:22 AM

Posted 22 March 2012 - 10:08 PM

Hello and :welcome: To Bleeping Computer!

Please do the following:

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
sigcomp.png 
If I have replied to a topic and you reply and I haven't gotten back to you within 48 hours (2 days) then send me a P.M.
Some important links: BC Forum Rules | Misplaced Malware Logs | BC Tutorials | BC Downloads |
Follow BleepingComputer on: Facebook! | Twitter! | Google+| Come join us on the BleepingComputer Live Chat on Discord too! |

#3 matthewhaggerty

matthewhaggerty
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:22 AM

Posted 22 March 2012 - 10:38 PM

Thanks computerxpds for the quick reply. I ran BlueScreenView (I'm going back in for between my roomates computer and the one in question with a usbstick) and oddly enough it reports 0 crashes. I then opened the C:\windows\minidump and it was empty. It was brief but I definitely saw a blue screen flash before my computer shutdown. Thanks again for your help.

#4 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:12:22 AM

Posted 23 March 2012 - 01:07 AM

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users