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My name is Matt and this is my problem. I was working on my computer when it shut down rather unexpectedly. A blue screen flashed momentarily and then it restarted. The problem is it keeps restarting and will not boot windows unless in safe mode. The computer is a dell and I'm running XP. I'm not sure what the cause is whether its a virus or hardware trouble or anything like that. I'm looking for step by step instructions even though that may seem redundant. I've been able to handle most of my PCs problems but I'd like to leave this to somebody a bit more savvy. I know forum users help out voluntarily so I'd like to say thanks in advance and I hope someone can help me with this problem. I will provide any more information as instructed. Thanks!
Download BlueScreenView No installation required. Double click on BlueScreenView.exe file to run the program. When scanning is done, go Edit>Select All. Go File>Save Selected Items, and save the report as BSOD.txt. Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Thanks computerxpds for the quick reply. I ran BlueScreenView (I'm going back in for between my roomates computer and the one in question with a usbstick) and oddly enough it reports 0 crashes. I then opened the C:\windows\minidump and it was empty. It was brief but I definitely saw a blue screen flash before my computer shutdown. Thanks again for your help.