Hello again otakugirl, and thanks to cryptodan for posting!Please let us know if you were able to retrieve the CF log as cryptodan suggested!
ESET can take a while to run so that's not an issue, but things are looking pretty clean as the logs go. Thanks for posting them.
There are however, some issues we need to address
though: AntivirusIt seems you have more than one AV program installed on your machine!
I do not recommend that you have more
than one anti-virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti-virus products to cause "false alarms
". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms
: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems
: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Norton Internet Security
or McAfee SecurityCenter
----------To go to Add/Remove Programs, do the following:--Open Programs and Features by clicking the Start button orb> click Control Panel> click Programs> and then click Programs and Features.
----------If you have trouble removing one of the AV programs, please let me know!
========== P2P Warning
Going over your logs I noticed that you have µTorrent
- Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
- They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
- Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
- The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall µTorrent
, however that choice is up to you. If you choose to remove these programs, you can do so via Programs and Features.If you wish to keep it, that is up to you.
========== Optional - VIEWPOINT MEDIA PLAYER
I see that Viewpoint
is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player's components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager
-- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.
To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.Viewpoint Manager
is considered as foistware instead of malware
since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player)
, also do so via Programs and Features
Additional info on Viewpoint software: http://vil.nai.com/vil/content/v_137262.htm
Also, please delete HiJackThis
from your computer as it is way out of date and should not be used without trained help! HiJackThis is not widely used for malware removal anymore. Best to get rid of it unless you are asked to use it by a trained helper!
==========Please resolve these issues and post another MinitoolBox log for me. Also, let me know if you had any problem with the above! Do you still have these issues?
Once that's complete, there are a few other things we should take care
of so let me know how it goes and how things are running now!
Edited by bloopie, 27 March 2012 - 08:20 PM.