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I'm infected with RootKit.ZeroAccess

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#1 BugSniper


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Posted 22 March 2012 - 11:25 AM


My computer began "blinking" with black screens. Means my screen turns black for a short time and then back to normal. I don't think I am limited in using my computer right now. I can use my antivirus or restart in safemode without problems.

I launched ComboFix few times and each time I run it, it tells me I am infected with RootKit.ZeroAccess! and that it has inserted itself into the TCP/IP stack. It asks me to reboot the machine in order to take care of it, but it doesn't solve the problem. I also tried to use few other softwares and I failed to remove it.

I am a bit new here to the forum, I will apperciate any help that you can give me, hoping to solve this problem.
Thanks for reading.

I'm using ESET antivirus if this is relevant to you.

Edited by BugSniper, 22 March 2012 - 11:32 AM.

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#2 jntkwx


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Posted 22 March 2012 - 11:39 AM


Since you have already run Combofix, and that ZeroAccess can be difficult to remove, please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.


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If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
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