Hello and Welcome to Bleeping Computer!!
My name is Gringo
and I'll be glad to help you with your computer problems.
I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us1.Do not run any other tool untill instructed to do so!
doing so will only at best cause you unneeded worry as it finds our backups and may even list our tools
and at worst can cause conficts with our tools and lead to unforseen things to happen2.Please Do not Attach logs or put in code boxes.
besides the time it takes me to open the reports it makes it harder to find something if I need to go back to do more research and putting them in code boxes just makes them so hard to read3. After each step give me a little feedback
It does not need to be long but just something so I know how things are going it can be something like
I am still getting redirected
The computer is running as it should
Don't put things like - it is the same as before
or still the same
this just makes me go back and look for you last feedback as to how things are4. read every post completely before doing anything
Pay special attention to the Notes**
I have put in
These are things I have found that happen allot and can be taken care of easily just by reading the Notes**
Click on the Watch Topic
Button and select Immediate Notification
and click on proceed
, this will help you to get notified faster when I have replied and make the cleaning process faster.Backup any files that cannot be replaced
If you have not done it yet spend a few minutes to backup any files that cannot be replaced. Removing malware can be unpredictable and this may save you and me allot of grief later.
You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
you may want to backup the whole harddrive there is some good info in the Preparation Guide
on how to make full backups and how to restore it back if something goes wrong. Read the tutorial and print it out so you will know what to do in case the unforeseen happens.
When you have the files backed up you may do the following.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.:multiple Anti Virus programs:
It looks like you are operating your computer with multiple Anti Virus programs running in memory at once: <insert av's>
Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.
Please remove all but one of them.Run Combofix:
You may be asked to install or update the Recovery Console (Win XP Only)
if this happens please allow it to do so (you will need to be connected to the internet for this)
Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here<
Combofix may need to reboot your computer more than once to do its job this is normal.
You can download Combofix from one of these links.Link 1Link 2Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Double click on combofix.exe
& follow the prompts.
When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stallNote 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer"information and logs"
- In your next post I need the following
- Log from Combofix
- let me know of any problems you may have had
- How is the computer doing now?