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Unknown virus - fake security notice


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3 replies to this topic

#1 nick@360

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Posted 21 March 2012 - 09:34 AM

Hi
I have run the HiJack diagnostics for the problem. Interestingly the computer blocked all usage with a fake security notice saying "Gendarmes!. Illegal downloads" etc. Next day it worked OK, but some programs were having running problems. The computer is on a network of 3 computers. And, its French!
I have copied the log file below. Any ideas?

Thanks
Nick
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:03:27, on 21/03/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
D:\WINDOWS\system32\mfevtps.exe
D:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Fichiers communs\McAfee\SystemCore\mcshield.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\wscntfy.exe
D:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\RechercherWeb Toolbar\TbHelper2.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\system32\ntvdm.exe
D:\WINDOWS\System32\msiexec.exe
D:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.rechercherweb.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=4.0003002
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://search.rechercherweb.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.rechercherweb.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.rechercherweb.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=4.0003002
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - D:\Program Files\RechercherWeb Toolbar\tbhelper.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - D:\Program Files\Fichiers communs\McAfee\SystemCore\ScriptSn.20110831092506.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - D:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - D:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O2 - BHO: TBSB01555 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - D:\Program Files\RechercherWeb Toolbar\tbcore3.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - D:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O3 - Toolbar: RechercherWeb Toolbar - {8FFA7469-654F-423E-84FE-6A583CB1C284} - D:\Program Files\RechercherWeb Toolbar\tbcore3.dll
O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - D:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll
O4 - HKLM\..\Run: [JobHisInit] D:\Program Files\RDS\RMClient\JobHisInit.exe
O4 - HKLM\..\Run: [MplSetUp] D:\Program Files\RDS\RMClient\MplSetUp.exe
O4 - HKLM\..\Run: [MVS Splash] "D:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] D:\WINDOWS\System32\Macromed\Flash\FlashUtil10q_ActiveX.exe -update activex
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com (HKLM)
O15 - Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)
O15 - ESC Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1307440595171
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - D:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - D:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O22 - SharedTaskScheduler: Pré-chargeur Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Démon de cache des catégories de composant - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\System32\browseui.dll
O23 - Service: Service d'administration du Gestionnaire de disque logique (dmadmin) - Unknown owner - D:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements (Eventlog) - Unknown owner - D:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI (ImapiService) - Unknown owner - D:\WINDOWS\System32\imapi.exe
O23 - Service: McAfee SiteAdvisor Enterprise Service - McAfee, Inc. - D:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - D:\Program Files\Fichiers communs\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - D:\WINDOWS\system32\mfevtps.exe
O23 - Service: Partage de Bureau à distance NetMeeting (mnmsrvc) - Unknown owner - D:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - McAfee, Inc. - D:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
O23 - Service: Plug-and-Play (PlugPlay) - Unknown owner - D:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance (RDSessMgr) - Unknown owner - D:\WINDOWS\system32\sessmgr.exe
O23 - Service: McAfee Peer Distribution Service (RumorServer) - McAfee, Inc. - D:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
O23 - Service: Carte à puce (SCardSvr) - Unknown owner - D:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance (SysmonLog) - Unknown owner - D:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Cliché instantané de volume (VSS) - Unknown owner - D:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI (WmiApSrv) - Unknown owner - D:\WINDOWS\System32\wbem\wmiapsrv.exe

--
End of file - 7469 bytes

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#2 nasdaq

nasdaq

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Posted 24 March 2012 - 09:34 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

This is the type of infection we have to deal with.
http://www.spywareremove.com/removegendarmerienationaleransomware.html
===

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

Using the infected computer or the method above download these files.

RKill Download Link

FixNCR.reg

===

This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes.

Download FixNCR.reg

Once that file is downloaded and saved on a removable devices, insert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer. You should now be able to run your normal executable programs and can proceed to the next step.

If you do not have any removable media or another clean computer that you can download the FixNCR.reg file onto, you can try and download it to your infected computer using another method. On the infected computer, right click on the Internet Explorer's icon, or any other browser's icon, and select Run As or Run as Administrator. If you are using Windows XP, you will be prompted to select a user and enter its password. It is suggested that you attempt to login as the Administrator user. For Windows 7 or Windows Vista, you will be prompted to enter your Administrator account password.

Once you enter the password, your browser will start and you can download the above FixNCR.reg file. When saving it, make sure you save it to a folder that can be accessed by your normal account. Remember, that you will be launching the browser as another user, so if you save it to a My Documents folder, it will not be your normal My Documents folder that it is downloaded into. Instead it will be the My Documents folder that belongs to the user you ran the browser as. Once the download has finished, close your browser and find the FixNCR.reg file that you downloaded. Now double-click on it and allow the data to be merged. You should now be able to run your normal executable programs and can proceed to the next step.
===

Before we can do anything we must first end the processes that belong to infection.

Double-click on the RKill.exe icon in order to automatically attempt to stop any processes associated with it.
===

Do not restart the computer.

You should now be able to download Malwarebytes Anti-Malware and save it to your desktop.
  • alternate download link 2
    • Make sure you are connected to the Internet.
    • Double-click on Download_mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:[list]
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post back with the Malwarebytes Anti-Malware log once it's complete.
==

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.


Please post the logs and let me know what issues persists.

#3 nick@360

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Posted 24 March 2012 - 09:48 AM

Thanks very much - will try and see how it goes. Brilliant.

#4 nasdaq

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Posted 30 March 2012 - 08:58 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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