Posted 21 March 2012 - 08:25 AM
A couple of weeks ago my Outlook started freezing up after I sent an email. In general, the machine was acting like it had a bug, or at minimum a conflict with my virus detection.
I was running Avast Free at the time. But assuming nothing wrong there, and considering the machine was overall acting sluggish, I ran a MalwareBytes scan, and a SpyBot scan. I also did a chkdsk of my ~3 year old hard drive, as well as a defrag.
I went into my mail and did some housekeeping, storing my old email messages under separate yearly folders (both Inbox and Sent items.). Whether these folders are Open or Closed within Outlook makes no difference.
Hard drive is about 50% full. I have upgraded memory to 4GB from 2GB thinking it would help overall performance of the machine (it didn't appear to, and had no impact on the Outlook freezing issue.).
This week, I have worked with nasdaq of Bleeping Computer to insure my machine was clean of bugs. My logs are clean. Outlook freezing occurs if it's the only program running, or with other programs running. The freezeup occurs when an email reply or new email is sent.
I have followed some of the Microsoft recommendations and deleted both the Word Normal template, and the NormalEMail templates, and allowed Outlook and Word to rebuild them. That didn't work.
I have not rebuilt my profiles as they have not been modified in any way to cause the issue, especially since the machine has been bug free for at least since Christmas. I have not tried starting Outlook in Safe Mode.
As the Outlook freezing problem originally began to surface in late February, I have installed and uninstalled Avast, Avira, and MS Defender. As the problem seemed to start or escalate with MS Defender, I removed it and have ended up back to Avast. In most cases, I used the removal programs for those products.
When Outlook freezes, I have to do a Ctrl-Alt-Delete to bring up Windows Task Manager (running XP Pro SP3), and end the task. Quite often, I notice CPU usage at 100%, more often a result of the searchindexer.exe process being the major contributor. Waiting a few seconds, or minutes, makes no difference to Outlook becoming usable again.
I have also thought about doing a Repair Install, but am concerned about the loss of updates.
So, am at wits end, and looking for advice as to solving this issue. Thanks in advance to anyone who can help shed light on how to resolve this problem.