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BlueScreen error


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2 replies to this topic

#1 blueade7

blueade7

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Posted 20 March 2012 - 03:36 PM

Hi,

I have a recurring problem with my laptop (on Windows 7).
It appears to occur upon awakening my computer after being on sleep mode. After a few seconds delay the screen will come back on to reveal the blue screen, and windows will restart. I get the following information on the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004388AE0
BCP3: FFFFF88002253780
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032012-17706-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-62525-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt



Can anyone help me?
Thanks!

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#2 AustrAlien

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Posted 20 March 2012 - 04:32 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

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#3 blueade7

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Posted 20 March 2012 - 07:34 PM

Hi AustrAlien,

Thanks v much for offering to help. Here is what you asked for:

Windows7_Vista_jcgriff2 + PERFMON:
http://www.mediafire.com/?4u99xvmuchrli1u


· OS - Vista/ Windows 7 ? 7
· x86 (32-bit) or x64 ? 64-bit
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) ~1 year
· Age of OS installation - have you re-installed the OS? ~3 months, yes

· CPU - Intel Core i5 560M @ 2.67GHz
· Video Card - Intel® HD Graphics
· MotherBoard - Dell Latitude E5410
· Power Supply - brand & wattage - Dell 56 WHr 6-Cell Lithium-Ion Primary Battery

· System Manufacturer - Dell
· Exact model number (if laptop, check label on bottom) - E5410


SPECCY:
http://speccy.piriform.com/results/KPgtHFUR4gSwzTXEda24xi5


MiniToolBox by Farbar Version: 18-01-2012
Ran by Andrew (administrator) on 21-03-2012 at 00:31:14
Microsoft Windows 7 Enterprise Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.22beta
Adobe AIR (Version: 3.1.0.4880)
Adobe Community Help (Version: 3.4.980)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Photoshop CS5.1 (Version: 12.1)
Adobe Reader X (10.1.2) (Version: 10.1.2)
µTorrent (Version: 3.1.0)
Avira Free Antivirus (Version: 12.0.0.898)
BBC iPlayer Desktop (Version: 3.2.14)
BIG-IP Edge Client Components (All Users) (Version: 70.2011.0622.1022)
CPUID CPU-Z 1.60
Creative Docs .NET (Version: 3.3.6)
Dell Touchpad (Version: 7.1107.101.210)
EndNote X4 (Version: 14.0.0.4845)
EPS Viewer
Intel PROSet Wireless
Intel® PROSet/Wireless WiFi Software (Version: 13.03.0000)
Japanese Fonts Support For Adobe Reader X (Version: 10.0.0)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
MATLAB R2011a (Version: 7.12)
MATLAB Student R2010a (Version: 7.10)
McAfee Agent (Version: 4.0.0.1180)
Media Jukebox 14 (Version: 14)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
MiKTeX 2.9 (Version: 2.9)
Mozilla Firefox 11.0 (x86 en-GB) (Version: 11.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PASW Statistics 18 (Version: 18.0.0)
PDF Settings CS5 (Version: 10.0)
Rapport (Version: 3.5.1108.73)
ResearchSoft Direct Export Helper
SeaTools for Windows (Version: 1.2.0.6)
Speccy (Version: 1.16)
TeXnicCenter Version 1.0 Stable RC1 (Version: Version 1.0 Stable RC1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
uTorrentBar Toolbar (Version: 6.8.2.0)
VLC media player 1.1.11 (Version: 1.1.11)
WinSCP 4.3.6 (Version: 4.3.6)
Xming 6.9.0.31 (Version: 6.9.0.31)

**** End of log ****

Edited by blueade7, 21 March 2012 - 10:36 AM.





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