As a general policy, Bleeping Computer does not offer advice
on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. This is because people should not be using ComboFix without being advised to do so by a trained expert (see here
) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.
Also be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS
should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary.
With that said, from what you describe, it doesn't sound like ComboFix ran properly or did anything, however it may have generated a log and saved it to the root directory, usually C:\ComboFix.txt
. That log should be thoroughly reviewed by experts.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6. When you have done that, start a new topic and post the required logs to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs
forum, NOT here
, for assistance by the Malware Response Team Experts. After doing this, please reply back in this thread with a link to the new topic so we can closed this one.If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.
Note: If no log was created by ComboFix, then ignore this part and just post the other requested logs in your new topic.