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Shortcuts and QuickLaunch missing after virus


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7 replies to this topic

#1 tmccar

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Posted 19 March 2012 - 06:24 PM

My PC was infected with an adware (malware?) virus and I got it cleaned with Norton Internet Security. However, my documents were all set to "hidden" and all my program shortcuts were missing. I have managed to switch on my documents, but there are a lot of shortcuts missing, such as many of the Start Menu programs. For instance, under Microsoft I see only "Office Tools" and not the normal Office suite shortcuts.
My Quicklaunch icons are also missing.
How can I fix this please?

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#2 Bill.H

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Posted 19 March 2012 - 07:36 PM

I had this exact same problem earlier today. After much googling I found the answer here at BC. I'll quote the post below that solved my problem.

OK. Did you try...
Download and run UnHide



#3 narenxp

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Posted 19 March 2012 - 08:41 PM

Most of the times unhide may not fix startmenu empty issues

Press Windows+R key and type

%temp% and click ok

If you're lucky you will find a folder called SMTMP,copy it to a safe location(let me know if you have the folder)

If you do not have SMTMP ,try this

Download Recuva

http://www.filehippo.com/download_recuva/

Install it and when you get the recuva screen

Click Cancel on the wizard.
Click on Options- Actions Tab. Check "Restore folder structure."
Run a regular scan on the system drive.

When complete, use the filter box in the upper right corner and type

smtmp for XP

Select all the files and recover them to a folder.Browse through the folder.
Now you should get back the smtmp folder.You should see folders like 1,2,4.

If that fails you have to use the manual method given here

http://www.smartestcomputing.us.com/topic/46010-how-to-restore-start-menu-and-files-hiddendeleted-by-a-virus/

Good luck

Edited by narenxp, 19 March 2012 - 08:41 PM.


#4 tmccar

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Posted 20 March 2012 - 03:11 PM

I tried UNHIDE.EXE but it didn't get my shortcuts back.
Narenxp - I do have the smtmp folder. Please advise.

Tom

Edited by tmccar, 20 March 2012 - 03:11 PM.


#5 narenxp

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Posted 20 March 2012 - 09:16 PM

In SMTMP ,you have 1,2 and 4 sub folders

Copy contents of

folder named 1 to C:\Documents and Settings\all users\startmenu

Click YES for replacing the programs folder

folder named 2 to C:\Documents and Settings\UserName\Application Data\Microsoft\Internet Explorer\Quick Launch

folder named 4 to C:\Documents and Settings\all users\desktop

good luck

#6 tmccar

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Posted 21 March 2012 - 12:48 PM

Thanks - that looks fine now.

Tom

#7 tmccar

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Posted 21 March 2012 - 01:17 PM

Actually - it's fine apart from one thing - my Start menu is very short now. I know there was a lot more programs avove it (such as Windows Media Player, Accessories etc.) Could these be restored also?

#8 derfcv

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Posted 21 March 2012 - 10:26 PM

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