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INFECTED; Can't Login to Windows; Freezes @ Login Screen


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38 replies to this topic

#1 jillmarten

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Posted 19 March 2012 - 01:23 PM

Hello, I think my friends son downloaded something on his computer, (I am using a clean computer to contact you) we can get to windows login screen press our Icon(windows login name) and it just freezes, sometimes it will login but it will have the hour glass for like 10 min and then automatically restarts the computer. I can login to safe mode, It is a desktop runnin winxp.. Really that is all the info I have... Please Please Help Here are my logs, I had to do them in safe mode.


.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702
Run by Administrator at 9:30:41 on 2012-03-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.810 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
.
============== Pseudo HJT Report ===============
.
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
BHO: {014861A7-D0B8-4E90-A1C5-1F6C90EF4DA2} - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} - hxxp://panda-plugin.disney.go.com/plugin/win32/p3dactivex.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{65B1F71B-9304-4FB3-9D7B-5E837B03E773} : DhcpNameServer = 75.75.75.75 75.75.76.76
Notify: igfxcui - igfxsrvc.dll
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-11-6 442200]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-11-6 320856]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-11-6 20568]
S2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-11-6 44768]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-4 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-7-4 135664]
.
=============== Created Last 30 ================
.
2012-03-19 13:40:08 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2012-03-19 12:57:38 -------- d-sh--w- c:\documents and settings\administrator\IETldCache
2012-02-28 02:36:11 -------- d-sh--w- C:\found.001
2012-02-21 00:38:04 3072 ------w- c:\windows\system32\iacenc.dll
2012-02-21 00:38:04 3072 ------w- c:\windows\system32\dllcache\iacenc.dll
.
==================== Find3M ====================
.
2012-01-15 20:41:48 1700352 ----a-w- c:\windows\system32\gdiplus.dll
2012-01-12 16:53:24 1859968 ----a-w- c:\windows\system32\win32k.sys
2011-12-27 16:52:05 1409 ----a-w- c:\windows\QTFont.for
.
============= FINISH: 9:31:15.35 ===============

Attached Files


Jill M***Butterfly Kisses


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#2 m0le

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Posted 22 March 2012 - 06:33 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 jillmarten

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Posted 23 March 2012 - 06:00 AM

Yes I am Here and It says I am already watching this Topic. I still Need help with this situation....

Jill M***Butterfly Kisses


#4 m0le

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Posted 23 March 2012 - 05:07 PM

I assume that the scans were taken in safe mode.

Please attempt to run Combofix from safe mode

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image
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#5 jillmarten

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Posted 23 March 2012 - 05:35 PM

Hello, Thanks for getting back to me, Yes I have to run and do everything in Safe Mode. Here is my Combofix Log.


ComboFix 12-03-22.01 - Kamdyn 03/23/2012 17:22:13.1.1 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.814 [GMT -5:00]
Running from: c:\documents and settings\Kamdyn\Desktop\ComFix.exe
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Administrator\WINDOWS
c:\documents and settings\All Users\Application Data\TEMP
c:\documents and settings\Default User\WINDOWS
c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}
c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome.manifest
c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome\xulcache.jar
c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\defaults\preferences\xulcache.js
c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\install.rdf
c:\documents and settings\Kamdyn\WINDOWS
c:\documents and settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}
c:\documents and settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome.manifest
c:\documents and settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome\xulcache.jar
c:\documents and settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\defaults\preferences\xulcache.js
c:\documents and settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\install.rdf
c:\documents and settings\Sarah\jzmnijgkcm.tmp
c:\documents and settings\Sarah\WINDOWS
c:\windows\system32\config\systemprofile\WINDOWS
c:\windows\system32\ps2.bat
D:\Autorun.inf
.
.
((((((((((((((((((((((((( Files Created from 2012-02-23 to 2012-03-23 )))))))))))))))))))))))))))))))
.
.
2012-03-19 12:56 . 2012-03-23 22:25 -------- d-----w- c:\documents and settings\Administrator
2012-03-13 19:15 . 2012-03-13 19:15 -------- d-----w- c:\documents and settings\Kamdyn\Application Data\Malwarebytes
2012-02-28 02:36 . 2012-02-28 02:36 -------- d-----w- C:\found.001
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-01-15 20:41 . 2012-01-15 20:41 1700352 ----a-w- c:\windows\system32\gdiplus.dll
2012-01-12 16:53 . 2004-08-04 04:00 1859968 ----a-w- c:\windows\system32\win32k.sys
2012-01-11 19:06 . 2012-02-21 00:38 3072 ------w- c:\windows\system32\iacenc.dll
2011-12-27 16:52 . 2011-12-27 16:52 1409 ----a-w- c:\windows\QTFont.for
2012-02-21 00:35 . 2011-11-06 15:41 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-09-06 21:45 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe" [2004-03-18 61952]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-08-20 118784]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-04-17 196608]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-04-13 69632]
"SoundMan"="SOUNDMAN.EXE" [2004-07-28 77824]
"AlcWzrd"="ALCWZRD.EXE" [2004-07-28 2551808]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-09-06 3722416]
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Updates from HP.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Updates from HP.lnk
backup=c:\windows\pss\Updates from HP.lnkCommon Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AGRSMMSG]
2004-06-29 10:06 88363 ----a-w- c:\windows\AGRSMMSG.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ccleaner]
2010-07-23 14:49 1755960 ----a-w- c:\program files\CCleaner\CCleaner.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
2008-04-14 00:12 15360 ----a-w- c:\windows\system32\ctfmon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KBD]
2003-02-11 13:02 61440 ----a-w- c:\hp\KBD\kbd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LSBWatcher]
2004-10-14 14:54 253952 ----a-w- c:\hp\drivers\hplsbwatcher\LSBurnWatcher.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PS2]
2002-10-16 09:57 81920 ----a-w- c:\windows\system32\ps2.EXE
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2004-12-06 17:14 98304 ----a-w- c:\program files\QuickTime\qttask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Recguard]
2004-04-14 13:43 233472 ----a-w- c:\windows\SMINST\Recguard.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2011-06-09 19:06 254696 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2004-12-06 17:08 180269 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
.
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [11/6/2011 10:42 AM 442200]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [11/6/2011 10:42 AM 320856]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [11/6/2011 10:42 AM 20568]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [7/4/2010 4:25 PM 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [7/4/2010 4:25 PM 135664]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2012-03-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-07-04 21:25]
.
2012-03-13 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-07-04 21:25]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uInternet Connection Wizard,ShellNext = hxxp://games.viva-media.com/
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\documents and settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\
FF - prefs.js: browser.search.selectedEngine - Amazon.com
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: network.proxy.type - 0
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{014861A7-D0B8-4E90-A1C5-1F6C90EF4DA2} - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-03-23 17:26
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
Completion time: 2012-03-23 17:27:31
ComboFix-quarantined-files.txt 2012-03-23 22:27
.
Pre-Run: 133,147,471,872 bytes free
Post-Run: 133,115,940,864 bytes free
.
- - End Of File - - E63F60F8C07CF7A5748C9A3CF9E98848

Jill M***Butterfly Kisses


#6 m0le

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Posted 23 March 2012 - 05:40 PM

Try to boot the system normally now, jillmarten
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#7 jillmarten

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Posted 23 March 2012 - 06:01 PM

Ok wow, It booted normally now and is not frozen, Now what?

Jill M***Butterfly Kisses


#8 m0le

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Posted 23 March 2012 - 06:22 PM

Please run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#9 jillmarten

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Posted 23 March 2012 - 07:12 PM

Okay I ran Malwarebytes, Here is the log. One question, What did combofix find/do to make it start normally again?



Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.23.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Kamdyn :: KAMDYNS [administrator]

3/23/2012 6:23:19 PM
mbam-log-2012-03-23 (18-23-19).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 272877
Time elapsed: 41 minute(s), 8 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Jill M***Butterfly Kisses


#10 m0le

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Posted 23 March 2012 - 08:37 PM

It is a piece of malware that hijacks the system, it is called waledac and it is a trojan. It allows spam to be sent and harvests email addresses and, as you found out, it cripples the system it overtakes. The Combofix log entries which are Firefox profiles are the files that overlay the legitimate ones.

It may be that there is nothing else on the system but to just check I need you to perform an online scan with ESET. This may take a little while as it is a very deep search

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Copy and paste the resulting log in your next reply
If no log is generated that means nothing was found. Please let me know if this happens.

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.

Edited by m0le, 23 March 2012 - 08:38 PM.

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#11 jillmarten

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Posted 23 March 2012 - 10:38 PM

Here is my Log from the online scan

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=e2e0ee3c7bd59c4a8a385d67f340b421
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-03-24 03:11:14
# local_time=2012-03-23 10:11:14 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=3584 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=63337
# found=8
# cleaned=8
# scan_time=2754
C:\Program Files\RealArcade\Installer\bin\OCSetupHlp.dll Win32/OpenCandy application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\Documents and Settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\Documents and Settings\Kamdyn\Application Data\Mozilla\Firefox\Profiles\g37uul9u.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome\xulcache.jar.vir JS/Agent.NDJ trojan (deleted - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\Documents and Settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\Documents and Settings\Sarah\Application Data\Mozilla\Firefox\Profiles\3ygcyxcl.default\extensions\{0348cd29-b726-4dee-ab40-4784c79ed532}\chrome\xulcache.jar.vir JS/Agent.NDJ trojan (deleted - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{DDE3EB95-4B24-44D8-AD38-1F974B96C2F0}\RP354\A0074257.manifest Win32/TrojanDownloader.Tracur.F trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{DDE3EB95-4B24-44D8-AD38-1F974B96C2F0}\RP354\A0074258.manifest Win32/TrojanDownloader.Tracur.F trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{DDE3EB95-4B24-44D8-AD38-1F974B96C2F0}\RP355\A0074347.dll Win32/OpenCandy application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

Jill M***Butterfly Kisses


#12 m0le

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Posted 25 March 2012 - 02:14 PM

I think we're there now. The ESET scan only found Combofix quarantine items and the copies that are often accidentally stored in the system restore.

Please complete the fix by doing the following...

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

If you used DeFogger now is the time to enable your CD emulation software again.

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir - though if you choose Avira you should make sure that you uncheck the box offering to install the Ask toolbar. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it jillmarten, happy surfing!

Cheers.

m0le
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#13 jillmarten

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Posted 25 March 2012 - 02:23 PM

Thanks so much

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#14 jillmarten

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Posted 25 March 2012 - 02:31 PM

Major Problem now!!!! Before I was able to do your last instructions, I turned my computer on, and windows won't reload, it just keeps restarting It says we apologize for the inconvenience, but windows did not start correctly. and keeps restarting. I tried safe mode, and that won't start either.. Now what????????

Jill M***Butterfly Kisses


#15 m0le

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Posted 25 March 2012 - 04:23 PM

That can only be either a problem with your system or a rootkit

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download dumpit to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • Click on sdb1 (sdb1 represents the USB drive).
  • Double click on the dumpit file.
  • A black window will pop-up and it will dump and zip the MBR to your USB drive.
  • Press Enter to exit the black window.
  • Click on HOME tab and choose Power Off to turn off xPUD.
  • Remove the USB drive and insert it back on your working computer.
  • Locate the mbr.zip file in your USB drive and attach it when you reply.

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