Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Folders/files are disappearing from my pc!


  • This topic is locked This topic is locked
12 replies to this topic

#1 fred93

fred93

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 18 March 2012 - 09:03 PM

System info:
Intel Core i5 CPU K655 @ 3.20GHz 3.19 GHz
MB--Intel DH55HC

RAM--4.00 GB
Windows 7 64-bit OS
2--Seagate 500GB SATA NCQ 16MB HDs
Trend Micro Anti Virus --continually updated



The other day I opened my label maker program to make an address label for a letter that I was going to mail to my son. I was not able to find his label in the list of labels. I thought that this was strange because I had printed that label not too long ago. Finally looked in my WD "MY BOOK" backup external HD and found it there. How this label disappeared from the program files I have no clue. Then today I received an email from my mother-in-law with an Word attachment that I wanted to save to a folder in My Documents. When I went into Word to find the folder it was missing (I had just used this folder a few weeks ago). I did a search for the folder in My Documents to see if some how I had moved them---nope could not find the folder. I went to the Recycle Bin (it has not been emptied since 12-16-2011) and the folder and file were not there--so I assume that I did not delete them some how. Again I went to my external backup HD and found the folder. I copied it and pasted it into My Documents.

What would be deleting folders/files from my computer without my knowledge????

BC AdBot (Login to Remove)

 


#2 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 18 March 2012 - 10:13 PM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

================================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
================================================================================

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 fred93

fred93
  • Topic Starter

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 19 March 2012 - 09:21 AM

Okay, here we go. I started to download "Security Check" and I got all kinds of warnings about "a bad website" and "this software is normally not downloaded" and "this download may cause problems with your computer"---so on and so on. At that point I couldn't tell if it had downloaded or not so I went on to the next download "Super Anti Spyware"--it downloaded okay but the directions that you posted did not match the software path--but I finally got through it okay. (I assume that you wanted me to "Quarantine and Remove" all of the items that it found--which I did.

After downloading and running the "Super Anti Spyware" I noticed the icon on the desktop for the "Security Check" so I ran that.

Then I downloaded and ran "Malwarebytes Anti-Malware" and "GMER" All of the logs are below in the order in which I ran them.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/19/2012 at 08:47 AM

Application Version : 5.0.1146

Core Rules Database Version : 8347
Trace Rules Database Version: 6159

Scan type : Complete Scan
Total Scan Time : 02:37:39

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 696
Memory threats detected : 0
Registry items scanned : 66720
Registry threats detected : 0
File items scanned : 83130
File threats detected : 100

Adware.Tracking Cookie
C:\Users\FRED\AppData\Roaming\Microsoft\Windows\Cookies\fred@thefind[2].txt [ /thefind ]
C:\Users\FRED\AppData\Roaming\Microsoft\Windows\Cookies\SG6N8WOP.txt [ /www.homefinder.com ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\TYGPH3RA.txt [ Cookie:fred@ashecountyrealestate.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\UW1PNHW3.txt [ Cookie:fred@e-2dj6wjkokiajclo.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\KN0L1FC1.txt [ Cookie:fred@c.atdmt.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\XMKU28FK.txt [ Cookie:fred@www2.dealtime.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\5JKE3PK2.txt [ Cookie:fred@e-2dj6ael4cpajodq.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\LHZ91T8E.txt [ Cookie:fred@doubleclick.net/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\UAYJ8USY.txt [ Cookie:fred@discountshoptowels.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\VYDOOQ6Q.txt [ Cookie:fred@ar.atwola.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\7K4486CC.txt [ Cookie:fred@e-2dj6wjmiukazgeo.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@img.thefind[1].txt [ Cookie:fred@img.thefind.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\9014SK8A.txt [ Cookie:fred@adxpose.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZD1WG2FG.txt [ Cookie:fred@e-2dj6wjkykiczgdp.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\X1J8UAYU.txt [ Cookie:fred@e-2dj6ael4endpilq.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\PFR4P7BM.txt [ Cookie:fred@atdmt.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\TBVKWO4Q.txt [ Cookie:fred@richmedia.yahoo.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\T46508A9.txt [ Cookie:fred@invitemedia.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@accountonline[1].txt [ Cookie:fred@accountonline.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\Q0UEJ951.txt [ Cookie:fred@at.atwola.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\UH501RZF.txt [ Cookie:fred@stats.paypal.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\KKC7LLFK.txt [ Cookie:fred@e-2dj6aekiqhdjskq.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\9LK6MRN5.txt [ Cookie:fred@paypal.112.2o7.net/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@sjdiscounttools[1].txt [ Cookie:fred@sjdiscounttools.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\DALDH5TZ.txt [ Cookie:fred@mediaforge.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\PWLMJATI.txt [ Cookie:fred@adserver.aopa.org/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\67MF3ADA.txt [ Cookie:fred@google.com/adsense/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@adserving.autotrader[1].txt [ Cookie:fred@adserving.autotrader.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\IXZ00OB8.txt [ Cookie:fred@imrworldwide.com/cgi-bin ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@www.sjdiscounttools[1].txt [ Cookie:fred@www.sjdiscounttools.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y2SXLPHR.txt [ Cookie:fred@e-2dj6waliwlazgco.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\M9JV09KF.txt [ Cookie:fred@highcountrywebcams.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\3Y71TVMD.txt [ Cookie:fred@google.com/accounts/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\U0ZWJXQS.txt [ Cookie:fred@adserve.nicoclub.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\KONX7889.txt [ Cookie:fred@www.google.com/accounts ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\GLA9XI2G.txt [ Cookie:fred@dealtime.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\M97VOE7V.txt [ Cookie:fred@adbrite.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\WE1AM99M.txt [ Cookie:fred@e-2dj6wjlisgdzofo.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\LUD86G2M.txt [ Cookie:fred@stat.dealtime.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\VLDITFPS.txt [ Cookie:fred@homefinder.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\3OXDV8BO.txt [ Cookie:fred@e-2dj6aek4sndpgeo.stats.esomniture.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZUBO8ODI.txt [ Cookie:fred@accounts.youtube.com/accounts ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@www.accountonline[1].txt [ Cookie:fred@www.accountonline.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\ES11T0PI.txt [ Cookie:fred@intermundomedia.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\T2PD9ND8.txt [ Cookie:fred@accounts.google.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\M0E4YE5U.txt [ Cookie:fred@nancyogle.point2agent.com/Util/Stats.ashx ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZK9CD7NJ.txt [ Cookie:fred@support.homefinder.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\fred@linksynergy.walmart[2].txt [ Cookie:fred@linksynergy.walmart.com/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\3BSR7FUB.txt [ Cookie:fred@www.google.com/adsense/ ]
C:\USERS\FRED\AppData\Roaming\Microsoft\Windows\Cookies\Low\3C9IKTHA.txt [ Cookie:fred@collective-media.net/ ]
C:\USERS\FRED\Cookies\SG6N8WOP.txt [ Cookie:fred@www.homefinder.com/ ]
.apmebf.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.mediaplex.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.specificclick.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.specificclick.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.specificclick.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.specificclick.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.specificmedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.realmedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.realmedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.realmedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
network.realmedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tribalfusion.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adinterax.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adinterax.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.www.burstnet.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.content.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.burstnet.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
www.burstnet.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.amazon-adsystem.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.amazon-adsystem.com [ C:\USERS\FRED\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
C:\USERS\FRED\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\FRED@CISCO.112.2O7[1].TXT [ /CISCO.112.2O7 ]
C:\USERS\FRED\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\FRED@MEDIA6DEGREES[2].TXT [ /MEDIA6DEGREES ]

Heur.Agent/Gen-WhiteBox
C:\PROGRAM FILES (X86)\NETOBJECTS\NETOBJECTS FUSION 8\FSITEMP\NOF8_UPDATE5.EXE


--------------------------------------------------------------------------------------------------------------------------------------


Results of screen317's Security Check version 0.99.31
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 24
Java version out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Trend Micro AMSP coreServiceShell.exe
Trend Micro UniClient UiFrmWrk uiWatchDog.exe
Trend Micro AMSP coreFrameworkHost.exe
Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
``````````End of Log````````````



-------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.19.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
FRED :: FREDMAIN-PC2 [administrator]

3/19/2012 9:10:25 AM
mbam-log-2012-03-19 (09-10-25).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 197947
Time elapsed: 7 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


-----------------------------------------------------------------------------------------------------------------------------------

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-03-19 09:47:56
Windows 6.1.7601 Service Pack 1
Running: gmer31912.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0013105d412f
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0013105d412f@001583496546 0x8D 0xBC 0xDC 0x9F ...
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0013105d412f@0010c698f775 0xE4 0xFE 0xF4 0x73 ...
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0013105d412f (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0013105d412f@001583496546 0x8D 0xBC 0xDC 0x9F ...
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0013105d412f@0010c698f775 0xE4 0xFE 0xF4 0x73 ...

---- EOF - GMER 1.0.15 ----

----------------------------------------------------------------------------------------------------------------------------------------

This item concerns me because it has something to do with the software that I need to use for a website that I have for one of my businesses--is this item a big problem???


Heur.Agent/Gen-WhiteBox
C:\PROGRAM FILES (X86)\NETOBJECTS\NETOBJECTS FUSION 8\FSITEMP\NOF8_UPDATE5.EXE

----------------------------------------------------------------------------------------------------------------------------------------

#4 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 19 March 2012 - 10:37 AM

How are things behaving now?

And as for the entry you're worried about, it's likely a false positive if you know for sure that the program is legitimate.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#5 fred93

fred93
  • Topic Starter

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 20 March 2012 - 11:08 AM

The pc is working fine---however it was working fine before except for the fact that folders and files went missing. Did you see anything that would cause folders to disappear for no reason????

Also---should I run the software that you had me run this time on a regular basis?? Or is Trend Micro enough???

I just built a new pc for my wife--it has Trend Micro as well, should I run the software above on hers too???



Thanks for your help--you people are the best!!!

#6 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 20 March 2012 - 11:44 AM

Let's just concentrate on the problem PC for now.

You should always have an antivirus program installed on your computer. But Malwarebytes Antimalware (Free Edition) is not an antivirus program.

Are your files and folders back?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#7 fred93

fred93
  • Topic Starter

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 20 March 2012 - 10:57 PM

I actually pulled the missing folder and file from my external backup HD and placed them back on the pc where they were orginally--before we even started downloading the software that you requested. I am sorry if I didn't make that clear. I haven't noticed any other folders/files missing-but I have a lot of files/folders so it is hard to tell.

Would spyware remove folders?

#8 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 20 March 2012 - 10:59 PM

Spyware wouldn't, but malware would.

Are you experiencing any other symptoms of infection?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#9 fred93

fred93
  • Topic Starter

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 21 March 2012 - 09:29 AM

Not at this time. But I really don't have any way to tell if I am missing other files/folders unless I look at an older backup and compare it to what is on the pc now. Or down the road if I am working on something and go to look for a folder/file that I know should be there and it is missing.

#10 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 21 March 2012 - 10:35 AM

Follow the steps below to make sure you're free of malware.

---------------------------------------------------------------------------

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#11 fred93

fred93
  • Topic Starter

  • Members
  • 159 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 24 March 2012 - 07:12 AM

Follow the steps below to make sure you're free of malware.

---------------------------------------------------------------------------

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

----------------------------------------------------------------------------------------------------------------------------------------

I have completed the steps in the guide and have started my topic in malware removal.

#12 TheShooter93

TheShooter93

    Cody


  • Malware Response Team
  • 4,792 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Orlando, Florida
  • Local time:05:46 AM

Posted 24 March 2012 - 11:37 AM

:thumbup2:

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#13 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,849 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:46 AM

Posted 28 March 2012 - 12:05 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic447382.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take another day or two to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users