Posted 18 March 2012 - 01:26 PM
Yesterday morning I attempted to install Windows Service Pack (without having Googled any potential problems, because I assumed it would be fine...never again!). It seemed to have no issues, but installation was taking a long time so I left it for several hours. When I returned to it the installation was still at 66 % complete. It took all day to get to 70 % complete, and then it began showing "Windows Service Pack installation has failed. Reverting changes". Now it is still in a holding pattern. I cannot shut it down, and it will not start up normally. I can't access the internet or any of my files, or do anything with it. It has been this way for more than 36 hours now, and it seems to be stuck.
I spoke with tech support at the store where I purchased this computer, and it seems the issue may lie with the Windows 7 update. My computer has Windows 7 Starter, and the Service Pack may be for Windows 7, therefore my computer cannot read it. I was advised to call Microsoft, which I am certainly going to do, but I'm wondering if there's any way to circumvent this issue myself. I do not want to have to pay for another optimization and hard-drive cleaning, as I just did that three months ago when I had a virus.
I have all my files backed up, so that is not an issue, but I use this computer for a lot of things (I run a small business, in addition to being a writer) and I really cannot have it out of commission. Any options, or is Microsoft my best bet?