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ASRock 6B38 Error


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#1 MGallardo

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Posted 18 March 2012 - 04:33 AM

I was on my computer earlier when I hear the Windows USB sound over and over. I thought it was odd so I restarted my computer. Before the POST or anything, I get just a black screen with the code 6B38 in the lower right hand corner. The keyboard doesn't work and I get no options. I unplugged all USB and restarted but the same thing. Other topics say to leave it off for hours but that didn't work for me. Nothing was changed in the hardware. There are no beeps when I turn it on. The motherboard is an ASRock 870 Extreme3. Thank you.

Edit: I should mention that the Dr. Debug LED light displays 38. The code is for "initializes different devices through DIM".

Edited by MGallardo, 18 March 2012 - 06:51 PM.


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#2 the_patriot11

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Posted 18 March 2012 - 02:41 PM

try physically unplugging it, and resetting the CMOS (remove the side panel of the computer, look for the CMOS battery, its a silver circle watch type battery, remove the battery for 30 seconds, replace in the same orientation) and then try plugging the computer in and turning it on and seeing what happens. Make sure you ground yourself by touching a metal part of the case before messing with any internal components and dont move your feet while doing it.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 MGallardo

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Posted 18 March 2012 - 04:40 PM

I reset the CMOS both through the jumpers and removing the battery. Now I have the same problem but the code is 0033.

#4 the_patriot11

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Posted 18 March 2012 - 07:39 PM

hmmmmmm have you tried a old style PS2 keyboard?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 MGallardo

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Posted 18 March 2012 - 09:13 PM

I don't think it's a keyboard problem as I don't even get any options to press something. My motherboard doesn't have a ps/2 input anyway.

I left the error screen on and ate dinner. When I came back the normal POST screen was up giving me the option to set defaults to the CMOS. The computer booted into Windows. I restarted to see if the problem was still there and it was. If I wait about 20 minutes, the computer will boot into Windows. What could possibly be causing such a long hang up? Any suggestions of things to check?

#6 the_patriot11

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Posted 18 March 2012 - 09:15 PM

next time it gives you the option to set it to default, set it to default, it may be an CMOS error. I havent really found much on the error codes other then they both seem to be related to booting/CMOS. If that doesnt work, go into the BIOS, load optimized defaults, and then again if it doesnt work do fail safe defaults.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 MGallardo

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Posted 19 March 2012 - 02:03 AM

I got into the BIOS and set everything to default. Now I can't get past the black screen at all. It's been 2 hours but no luck. I'm gonna let it go all night and see what happens.

#8 James Litten

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Posted 19 March 2012 - 12:06 PM

Hi

If you can get into BIOS again try disabling the USB ports (usually in the devices section of the BIOS) and unplug all the devices from the USB jacks (use a PS/2 keyboard the PS/2 jack is the purple one below the two USB ports in the back).

Once in Windows check your event viewer and also the Device Manager for any related weirdness. Let us know if you need instructions for accessing these.

James

Edited by NeverSayDie, 19 March 2012 - 12:07 PM.


#9 MGallardo

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Posted 19 March 2012 - 04:34 PM

The computer's been on for about 12 hours but hasn't left the black screen. There's nothing to press or click. I did notice when I was in Windows last time that the USB driver was missing. I reinstalled it but an unknown device still showed up. Either way, I can't get past this black screen. Is it time for a new motherboard? Anything else I can try? Keep in mind I cannot get into the BIOS. It's just a black screen with 0033 in the lower right hand corner. Thanks to both of you.

Edit: Not two minutes after I first posted this the computer turned on when I left the room. I wasn't able to get to it in time to get into the BIOS. It did boot into Windows. A Windows popup said that the USB device could not be recognized. All that was plugged in was a USB keyboard. The unknown device still shows up in the Device Manager. Everything on that appears normal except the location says Port_#0005.Hub_#0003 I've never dealt too much with the Event Viewer. What should I be looking for?

Edited by MGallardo, 19 March 2012 - 05:00 PM.


#10 the_patriot11

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Posted 19 March 2012 - 08:18 PM

It sounds to me like the USB controller on the motherboard may be going bad (possibly other parts to) A possible cheap fix would be to get an aftermarket USB card, and disable the onboard USB, though replacing the entire motherboard may be the more practical way to go. There may be something Im missing, but thats the best I can find, I can't find much information on those errors, and the symptoms indicate hardware failure, probably on the motherboard.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#11 MGallardo

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Posted 19 March 2012 - 10:57 PM

I checked every USB port and they seem to be working. If it keeps up with the 12 hour start up, I'm going to have to look into another motherboard. For now I have my computer until a dreaded restart. Thanks you guys.

#12 the_patriot11

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Posted 19 March 2012 - 11:28 PM

I don't think the problem is in the individual ports themselves, but rather in the USB controller or in the chipset itself. If I think of something else or find something else, I will be sure to let you know, Im still researching those error codes without much success Im afraid.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#13 MGallardo

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Posted 20 March 2012 - 12:06 AM

I just thought I'd check. You'd think the point of an error code is to tell you what the error is. Guess not in this case.

#14 James Litten

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Posted 20 March 2012 - 10:39 AM

Those are not errors, they are Asrock proprietary status codes. You need to contact them about this problem. They should replace it or give you a flash to fix it.

Have you tried contacting them yet?

James

#15 MGallardo

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Posted 20 March 2012 - 04:50 PM

I emailed them but no response.




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