Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

DDS and OTL will not run


  • This topic is locked This topic is locked
45 replies to this topic

#1 pleasehelp81

pleasehelp81

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 17 March 2012 - 09:53 PM

Hello, I was asked to repost my issue here. I've tried DDS and OTL (among other things) and neither will run. Here's the original post. Thanks in advance for any help you can provide.

http://www.bleepingcomputer.com/forums/topic446129.html/page__pid__2633214#top

BC AdBot (Login to Remove)

 


#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 18 March 2012 - 03:16 PM

Hi

Please do the following:


For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]type exit and reboot the computer normally
[*]FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.[/list]

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 19 March 2012 - 07:14 PM

Hi, thanks for your response. I followed the instructions and downloaded the 32 bit version to a flash drive from a clean machine. I went into system recovery and followed all instructions. When I got to the step where I had to enter the drive (G) and file, so g:\frst.exe, I received the following message, "The subsystem needed to support the image type is not present.". I can't get the program to run. I checked and reconfirmed that frst.exe is on my G drive. Please let me know what you suggest? Thank very much.

#4 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 19 March 2012 - 07:23 PM

Hi

Open your System by clicking the Start button, right-click Computer, then click Properties.

Under System, check the system type > make sure you have a 32 bit system and not a 64 bit system as that error message is usually due to running the wrong version of the program

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 20 March 2012 - 05:04 PM

Thank you! I was able to run the tool. The log file is attached. Thanks again.Attached File  FRST.txt   35.36KB   8 downloads

#6 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 20 March 2012 - 05:21 PM

Hi

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
script removed
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Now restart, let it boot normally and tell me how it went.

Edited by CatByte, 03 July 2012 - 08:55 PM.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 20 March 2012 - 06:45 PM

Hi CatByte, the file (Fixlog.txt) is attached. Thanks for all of your help.

Attached File  Fixlog.txt   868bytes   5 downloads

#8 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 20 March 2012 - 06:54 PM

are you able to boot normally now?

If so, please run the following:

Refer to the ComboFix User's Guide

  • Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 20 March 2012 - 08:11 PM

Hi again, I ran ComboFix - the log is attached. Thanks.
Attached File  ComboFix.txt   19.29KB   6 downloads

#10 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 20 March 2012 - 08:17 PM

Hi,

Please run the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 21 March 2012 - 07:26 AM

Good morning, below are the MalwareBytes and ESET scan results. Thank you - really appreciate all of your help.

MBAM:

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.21.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Brian :: BRIAN-PC [administrator]

3/20/2012 10:04:14 PM
mbam-log-2012-03-20 (22-04-14).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 193612
Time elapsed: 3 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\ProgramData\F4D55F3B0001577A000A86A2B4EB2367\F4D55F3B0001577A000A86A2B4EB2367.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

(end)

ESET:

C:\FRST\Quarantine\B0E7.tmp a variant of Win32/Kryptik.ACGA trojan cleaned by deleting - quarantined
C:\FRST\Quarantine\isecurity.exe a variant of Win32/Kryptik.ACGA trojan cleaned by deleting - quarantined
C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\53\5adebfb5-4f7117b5 Java/Exploit.CVE-2011-3544.BC trojan deleted - quarantined
C:\Windows\system64\consrv.dll Win64/Sirefef.G trojan cleaned by deleting - quarantined

Thank you.

#12 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 21 March 2012 - 04:19 PM

Hi

Please run the following:

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 6 and Save it to your Desktop.
  • Scroll down to where it says Java SE 6 Update 31
  • Click the Download button under JRE to the right.
  • Read the License Agreement then select Accept License Agreement
  • Click on the link to download Windows x86 Offline and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u31-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

NEXT

Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 21 March 2012 - 09:54 PM

Hi, I downloaded the latest versions of Adobe and Java as you suggested - thank you. When shutting down, I noticed a screen comes up right before shut down is complete - the screen says that background programs are still open - but the computers shuts down quickly, before I can read anything else about this. I noticed this happened when the machine first became infected, too - but I don't remember seeing it before that point. Could the machine still be infected? I ran MalwareBytes and ESET again and they didn't find anything further. Thanks again - really appreciate your help.

#14 pleasehelp81

pleasehelp81
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:07:49 AM

Posted 22 March 2012 - 07:40 AM

Hi CatByte, I had turned windows defender off to run ESET. I am not able to turn it back on. I went into control panel, tried to open windows defender and a box popped up stating it is turned off - I selected "click here to turn it on" and received the following message: Access denied. (error code 0x8007005). Any idea how to resolve this? Could it be that my system is still infected? Thanks VERY much for all of your help.

#15 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:08:49 AM

Posted 22 March 2012 - 03:35 PM

Please run the following:

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users