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NOT BSOD...its a blue screen with mouse cursor

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#1 brownsamuraii


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Posted 17 March 2012 - 05:41 PM

well when i my sister in law son shut off her desktop, she said she could not recover her music or anything back...so i took a look at it...when it loads up it says windows loading files, then it goes to a blue screen with a mouse cursor that u can move around...????...ANYONE KNOW WHATS WRONG...yes i tryed f8, and safe mode did not do anything, no icons popped up or anything of such...this is new to me and a learning experience...its a windows home premium vista hp pavillion a6303w

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#2 hamluis



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Posted 18 March 2012 - 10:10 AM



#3 rotor123


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Posted 19 March 2012 - 05:19 PM

When at that blue screen what happens if you press
Ctrl + Alt + Del and choose taskmanager? If taskmanager comes up try clicking on File, Run and enter explorer.

Do you have the proper windows DVD (CD) ?
If so boot of it and XP recovery console and run Chkdsk /p

Vista / Win 7, choose startup repair, command prompt, run Chkdsk C: /F

Let me know what happens.


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