Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows crashes after closing the internet


  • Please log in to reply
10 replies to this topic

#1 Dborns

Dborns

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 17 March 2012 - 01:47 PM

HP Pavilion, Windows 32-bit Vista. I've been having this problem at work now for the past few weeks. We have free wi-fi there, and at times when I would close out of the internet, it would close, and then I would get the blue screen. It would then ask to restart windows normally, which I would do, and it would work fine. Lately, its been doing this more often, and now its doing it at my other job and home also. All are wi-fi access if that matters. I always get the pop up box that says windows was shut down and that microsoft would alert me to a solution. It doesn't happen with any other program.
Any suggestions?
Thanks!

BC AdBot (Login to Remove)

 


#2 computerxpds

computerxpds

    Bleepin' Comp


  • Moderator
  • 4,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:05:34 PM

Posted 18 March 2012 - 11:51 PM

Hello,
Please preform the following:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply

Credit hamluis. :)
animinionsmalltext.gif
If I have replied to a topic and you reply and I haven't gotten back to you within 48 hours (2 days) then send me a P.M.
Some important links: BC Forum Rules | Misplaced Malware Logs | BC Tutorials | BC Downloads |
Follow BleepingComputer on: Facebook! | Twitter! | Google+| Come join us on the BleepingComputer Live Chat on Discord too! |

#3 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 19 March 2012 - 09:44 AM

I downloaded the program and here is the report-

==================================================
Dump File : Mini031712-01.dmp
Crash Time : 3/17/2012 9:58:02 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xbcded8a8
Parameter 4 : 0x00000000
Caused By Driver : dwprot.sys
Caused By Address : dwprot.sys+1655e
File Description : Dr.Web Protection for Windows
Product Name : Dr.Web Anti-Virus
Company : Doctor Web, Ltd.
File Version : 6.0.10.09230
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+4ac7a
Stack Address 2 : ntkrnlpa.exe+48e41
Stack Address 3 : dxgkrnl.sys+2c601
Computer Name :
Full Path : C:\Windows\Minidump\Mini031712-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,256
==================================================

==================================================
Dump File : Mini031612-01.dmp
Crash Time : 3/16/2012 4:51:51 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xb49698a8
Parameter 4 : 0x00000000
Caused By Driver : dwprot.sys
Caused By Address : dwprot.sys+1655e
File Description : Dr.Web Protection for Windows
Product Name : Dr.Web Anti-Virus
Company : Doctor Web, Ltd.
File Version : 6.0.10.09230
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+4ac7a
Stack Address 2 : ntkrnlpa.exe+48e41
Stack Address 3 : dxgkrnl.sys+2c601
Computer Name :
Full Path : C:\Windows\Minidump\Mini031612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,256
==================================================

==================================================
Dump File : Mini031512-01.dmp
Crash Time : 3/15/2012 5:28:47 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xb955d8a8
Parameter 4 : 0x00000000
Caused By Driver : dwprot.sys
Caused By Address : dwprot.sys+1655e
File Description : Dr.Web Protection for Windows
Product Name : Dr.Web Anti-Virus
Company : Doctor Web, Ltd.
File Version : 6.0.10.09230
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+4ac7a
Stack Address 2 : ntkrnlpa.exe+48e41
Stack Address 3 : dxgkrnl.sys+2c601
Computer Name :
Full Path : C:\Windows\Minidump\Mini031512-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,256
==================================================

==================================================
Dump File : Mini031412-02.dmp
Crash Time : 3/14/2012 8:56:48 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xb96988a8
Parameter 4 : 0x00000000
Caused By Driver : dwprot.sys
Caused By Address : dwprot.sys+1655e
File Description : Dr.Web Protection for Windows
Product Name : Dr.Web Anti-Virus
Company : Doctor Web, Ltd.
File Version : 6.0.10.09230
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+4ac7a
Stack Address 2 : ntkrnlpa.exe+48e41
Stack Address 3 : dxgkrnl.sys+2c601
Computer Name :
Full Path : C:\Windows\Minidump\Mini031412-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,256
==================================================

==================================================
Dump File : Mini031412-01.dmp
Crash Time : 3/14/2012 6:03:55 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000000
Parameter 3 : 0xab2c88a8
Parameter 4 : 0x00000000
Caused By Driver : dwprot.sys
Caused By Address : dwprot.sys+1655e
File Description : Dr.Web Protection for Windows
Product Name : Dr.Web Anti-Virus
Company : Doctor Web, Ltd.
File Version : 6.0.10.09230
Processor : 32-bit
Crash Address :
Stack Address 1 : ntkrnlpa.exe+4ac7a
Stack Address 2 : ntkrnlpa.exe+48e41
Stack Address 3 : dxgkrnl.sys+2c601
Computer Name :
Full Path : C:\Windows\Minidump\Mini031412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,256
==================================================

#4 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 19 March 2012 - 10:00 AM

I see the "Dr. Web" program alot on that report. Thats something I downloaded along time ago, never used, and had uninstalled it. Or so I thought I uninstalled it all. I'm going to disable all my add-ons one at a time to see if any of those are the culprits. Forgot to say I use Firefox, if that helps. I'll wait to hear what your suggestion is.
Thanks!

#5 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 03 April 2012 - 08:34 AM

I'm still having this issue, can someone give me some advice? The only time it happens is when I'm on the wi-fi at work. Everytime I close the internet down, I get the blue screen and the computer restarts. I checked with HP's tech, and all of my drivers are up to date.

Any ideas?

#6 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 03 April 2012 - 08:35 AM

I'm still having this issue, can someone give me some advice? The only time it happens is when I'm on the wi-fi at work. It never happens when I'm at home using wi-fi. Everytime I close the internet down at work, I get the blue screen and the computer restarts. I checked with HP's tech, and all of my drivers are up to date.

Any ideas?



#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,565 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:34 PM

Posted 03 April 2012 - 10:37 AM

Post a screen shot of all the Processes tab in Task Manager, please.

You cannot get a blue screen from a program that is correctly uninstalled.

Louis

How To Capture And Edit A Screen Shot - http://www.bleepingcomputer.com/forums/topic43088.html/page__gopid__2493350

Edited by hamluis, 03 April 2012 - 10:38 AM.


#8 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 03 April 2012 - 12:15 PM

I'm guessing I need to take the screenshot when I'm on the wi-fi at work which will be tomorrow. I'll do that and post the results.

Thanks!

#9 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 04 April 2012 - 09:30 AM

I downloaded Irfanview, but even with the FAQ page and googling "how to capture a screenshot", I can't figure out how to post what the Task Manager is showing.

#10 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 06 April 2012 - 09:11 AM

Can someone explain how to take a snapshot of the processes in my Task Manager? I can't copy/ paste, or get the "Print Screen" trick to work.

Thanks!

#11 Dborns

Dborns
  • Topic Starter

  • Members
  • 201 posts
  • OFFLINE
  •  
  • Local time:05:34 PM

Posted 07 April 2012 - 07:17 AM

One thing I tried last night was to use the task manager to shut the internet down. I clicked on "End Process" on Firefox, and everything shutdown just fine. I'd rather not do that everytime, so if anyone has any suggestions on how to correct it, I'd appreciate it.

Thanks




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users