Posted 16 March 2012 - 06:14 PM
I am you classic novis when it come to broken computers. My friend recommended this site to me and said it was very helpful and has also suggested things I may include in this brief.
To tell the truth, I experimented with some downloading, specifically trying to get software for windows office. This was when the problems started... during the installation i was instructed to disable the anti virus and foolishly did do. There after my computer never turned on.
I currently run Virgin Media anti virus and Windows Vista O/S (or did).
When turning on my computer it automatically runs to 'Windows Error Recovery' and gives a count down before automatically selecting 1 of the 2 options
'Launch Startup Repair (recommended)'. This runs my computers recovery programe (Backup/restore data) where it will restore factory default settings and delete all my personal data.
From this point I can either press Next or Cancel. Because it is telling me all my personal data will be lost I press cancel and then it shuts down my computer automatically.
If i select the 2nd option 'Start Windows Normally' it flashes up a blue screen for split second. I recored this on my phone and found that on the blue screen this was written (it does get blurry at the end as i will indicate...
'A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen restart your computer. If this screen appears again follow these steps...
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration and check for any updated drivers. (This next part is blurry and i cant be sure what it says) Run CHKDSK /F to check for hard drive corruption ... '
After this blue screen flashes on and off the computer then shuts down.
I really hope you can help me out with this. All that is important on the computer is my files and i am hoping i may be able to at least retrieve these.
If i can provide anymore information then please let me know, though what i have listed above is all that i can see when turning it on.
p.s. is there a way of attaching pictures to aid any forthcoming information you may need?