Posted 16 March 2012 - 04:25 PM
Hi, my friend recently got a new Dell Latitude E6420 laptop and he asked me to download some essential for him such as Malwarebytes, CCleaner, and antivirus program. He only had it for one day and there seems to be a serious problem. Upon running a quick scan with Malwarebytes, I found two trojan viruses. I then downloaded Avast antivirus and ran a quick scan and found another virus. I can't remember what it is. Happened all to quickly. I also noticed that when I was on google searching for stuff it would redirect me to some fake bogus site of what I would be searching for. Avast then popped up with a screen saying it blocked a virus and needed to reboot. So I rebooted my friends laptop and I can't seem to reach the login screen. It keeps going to a Startup Repair screen and basically doesn't accomplish anything. It says Startup Repair cannot repair this computer automatically and click finish to exit. I can't boot into safe mode either. f8 doesn't do nothing at all. f5 brings me to the boot manager, but there isn't any option for safe mode. I ran diagnostics and nothing happened. It pretty much loops into that Startup Repair screen everytime I shut down or restart. I can't login to the laptop. Any help would be appreciated it. Thanks!