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Cannot Acces the internet or open any files


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39 replies to this topic

#1 nmartin199

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Posted 15 March 2012 - 04:01 PM

I was searching the web one of my favorite blog sites and I picked up something nasty my IE browser closed and I was unable to access the internet again. It will not allow me to open any programs including my adaware virus scan or malwarebytes. I've tried safe mode to open these programs or accessing the internet to no avail. I also tried doing a system restore to earlier points and still have the same result.

I am using windows 7 IE 8 I've had issues with trojans in the past but was always able to clear them with malware or adaware SE. I'm not experiencing any popups and windows all of a sudden has all of these security updates everytime I reboot.

Not sure what my options are at this point.

Thanks

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#2 Broni

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Posted 15 March 2012 - 09:35 PM

Are you having problems with opening security programs or any program?

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#3 nmartin199

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Posted 15 March 2012 - 09:40 PM

i can open control panel and add/ remove program it allows me to open defender but nothing else

#4 Broni

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Posted 15 March 2012 - 09:49 PM

What about any other regular programs like Notepad, Windows Explorer, browsers etc.?

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#5 nmartin199

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Posted 16 March 2012 - 08:05 AM

i can open notepad and windows explorer, web browsers do not open, i can open pictures on my desk top if i click on them i can open the folders where my music files are stored if i I try to open a word doc it says there was a problem sending the command to the computer.

#6 Broni

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Posted 16 March 2012 - 03:01 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#7 nmartin199

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Posted 16 March 2012 - 03:27 PM

My system will not allow me to open any files exe. included. I am accessing you through another computer i downloaded everything via a flash drive however I cannot open them.

My computer keeps running through the process of windows updates and installing them as well. Safe mode doesn't allow for me to open files either.

#8 Broni

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Posted 16 March 2012 - 03:33 PM

My system will not allow me to open any files exe. included

According to your previous reply it's not true since you can open Notepad and Windows Explorer for instance.

Download tools listed in my previous reply on good computer and move them to bad computer using USB flash drive.

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#9 nmartin199

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Posted 16 March 2012 - 03:47 PM

I've moved the files to the infected computer via flash drive but the computer will not open applications. Yes I can open note pad and windows explorer but I cannot open and files. I already had malawarebytes on my computer thats typically what I run. I also had minitool box but the system wont let me open and run them.

#10 Broni

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Posted 16 March 2012 - 03:52 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#11 nmartin199

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Posted 16 March 2012 - 05:49 PM

i am unable to complete any of the steps I went to the guide before posting here defogger dds gmer all of that my system wont allow me to open that its all on my desktop transferred by way of flash drive. I click on them user account control pops up saying do I want to allow the following program from an unknown publisher to make changes to this computer. I click yes and nothing happens it never opens. I'm wondering if my only option is to wipe my computer clean. I even tried making a cd and boot from the cd and that wont even work.

#12 Broni

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Posted 16 March 2012 - 06:09 PM

I'll report this topic to appropriate helpers.
Hold on there.....

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#13 JSntgRvr

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Posted 16 March 2012 - 06:46 PM

:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#14 boopme

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Posted 16 March 2012 - 06:58 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#15 nmartin199

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Posted 16 March 2012 - 09:38 PM

Followed the steps and this is the error i received

The subsystem needed to support the image type is not present




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