Posted 17 October 2012 - 09:43 AM
download a free copy of CCleaner and run a reg clean on it. If you have had something such as a pirated copy ever on your computer it may have pinged back to Adobe and they will add a reg block to not allow any copy to be added. I can say this first hand when I downloaded and ran Adobe CS3 master suite for the longest time before I purchased a legal copy. Literally two days before the copy came in the entire suite removed itself from my laptop and I thought no worries Ill just install the legit version when it comes in. WRONG, I was on the phone with Adobe for days and had to reformat my entire drive to get it to start with a fresh copy of Adobe. Later I did find the reg key that was added a yr or so later when someone told me they done something similar and used a bad copy. Also, Adobe no longer offers support FREE for 1 yr older than the current copy. So since CS6 is out they will only offer to CS5. I found this out when we had an issue with CS4 at work. BUT like anything if you complain and battle they may help.