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BSOD / Bad pool header


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3 replies to this topic

#1 ricciolo

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Posted 15 March 2012 - 11:35 AM

Hi,

I'm running 64-bit Windows 7 on an HP laptop (HP Pavilion dv3t-2000 with an Intel dual-core processor with 4 GB of RAM). I was using Firefox when my computer suddenly crashed and gave a "Bad pool header" message; I shut down & restarted the computer.

I'm not sure what caused the problem and what I should do to fix it. I looked through some other topics w/ the same problem, and the first step seems to getting BSOD info; should I do the same? Any help you could give would be appreciated. Thanks in advance!

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#2 Guest_Xircal_*

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Posted 15 March 2012 - 01:36 PM

The BSOD error you're seeing is described here: BAD_POOL_HEADER bug check

You didn't include any parameters in your post, so it's difficult to determine the cause without that info.

#3 ricciolo

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Posted 15 March 2012 - 03:50 PM

@Xircal,

Yes, I was able to figure out that part. After I restarted my computer and Googled BAD_POOL_HEADER, I realized that I should've noted the parameters; unfortunately, I didn't.

#4 AustrAlien

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Posted 15 March 2012 - 04:52 PM

Let's collect some more information about what might be going on here and I will have a look at it.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

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