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DVD/cd not active device manager


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#1 ramsey76

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Posted 15 March 2012 - 10:08 AM

I have a new Dell all in one PC with Windows 7

The PC cannot see the DVD/CD drive

Not seeen in device manager

I have done a google search on this topic and I am a newbie and I am not ok making registery changes that are recommended in the google search

Is there an easier solution ?

T

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#2 Guest_Xircal_*

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Posted 15 March 2012 - 10:53 AM

If it's a new machine, you're entitled to one year's free tech support from Dell. I'd suggest giving them a call since you paid for the support package as part of the purchase price.

In any event, they'll be familiar with their own product and can advise you what steps to take to restore the drive. If they cannot solve it with you on the phone, then they'll usually send an engineer to your house and replace the DVD drive for you.

#3 ramsey76

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Posted 16 March 2012 - 07:56 AM

I will call Dell

I still think the is a windows 7 issue

T

#4 Allan

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Posted 16 March 2012 - 08:36 AM

Did this just happen or was it never recognized?

Here are some things to try:

1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. Delete Upper & Lower Filters http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.




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