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Possible virus that deletes browser history


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11 replies to this topic

#1 nockturnal

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Posted 15 March 2012 - 09:47 AM

Forgive me if I post this to the wrong place, please direct me if so. Otherwise, here is my problem.

I've tried several virus detection programs (avast, norton, malwarebytes, spybot S&D) and cant seem to find a problem. However, every few minutes at irregular intervals I get a windows 7 pop up saying "Deleting Browsing History" with the option to cancel it; as if I had gone into the internet options and deleted my files. It doesn't seem to affect anything negatively, but I'm pretty sure I didn't change any settings to have this happen on it's own. Also another peculiar thing it does is if I have any folders open that I have scrolled down, it reverts back to the top of the folder. This is a pain because when I'm doing work and have many folders open, it sends me back to the top of each folder. Please help me!

Edited by Budapest, 15 March 2012 - 05:02 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 Broni

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Posted 15 March 2012 - 09:55 PM

It seems to be by design: http://www.tomshardware.com/forum/245555-44-irritating-yellow-band
I don't use IE but I can imagine it must be annoying.

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#3 nockturnal

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Posted 16 March 2012 - 06:33 AM

Well the thing is I don't use internet explorer (although it is on my computer), I use firefox and chrome. The problem sounds similar though. I have attached a screenshot of the window that pops up. Let me know if anyone has ideas, thanks!
Posted Image

Edited by nockturnal, 16 March 2012 - 06:33 AM.


#4 Broni

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Posted 16 March 2012 - 03:00 PM

Let's see what you have running there....

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Upload the file(s) here: http://uploadmb.com/
Copy the link inside the Direct Link box and post it in your next reply.

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#5 nockturnal

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Posted 16 March 2012 - 04:04 PM

Here's the list of autoruns.

http://www.uploadmb.com/dw.php?id=1331931669

#6 Broni

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Posted 16 March 2012 - 04:10 PM

The only possible culprit I can see there would be "ZapShares Protection Service".
Disable if from starting with your computer, restart computer and see if the issue still happens.

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#7 nockturnal

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Posted 19 March 2012 - 12:10 PM

I can't figure how to stop it at start up. You would know more than me, but I had that program on my computer much earlier than this problem started. Its such a pain to have such a stupid problem haha.

#8 Broni

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Posted 19 March 2012 - 07:03 PM

Re-run Autoruns and UN-check "ZapShares Protection Service".
Restart computer.

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#9 nockturnal

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Posted 21 March 2012 - 05:21 AM

It didn't seem to work. Any more thoughts? or is it time for the old system restore... :wacko:

#10 Broni

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Posted 21 March 2012 - 10:31 AM

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#11 nockturnal

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Posted 21 March 2012 - 01:35 PM

Ok, I did that and it doesn't seem to pop up anymore, so I think it worked. If I understand what you did, I think the next step is to go one by one and find what program was doing it? Please let me know what I have to do next. Thanks you for all your attention thus far.

#12 Broni

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Posted 21 March 2012 - 01:51 PM

If I understand what you did, I think the next step is to go one by one and find what program was doing it?

Exactly :)

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