There are a couple of things I would like to do in this first step. One is to have you delete one of the two antivirus programs installed on your computer (explained below) and the other is to take a deeper look at your master boot record.
Please perform the following for me, if you would.
===================================================Multiple Antivirus Programs
I do not recommend that you have more than one anti virus product installed
on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms
". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
- False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
- System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Microsoft Security Essentials
or Norton 360
===================================================Panda USB Vaccine
--------------------From a clean computer
, please download and use Panda USB Vaccine
Alternate download link 1
Alternate download link 2
Note: Computer Vaccination will prevent any AutoRun file from running, regardless of whether the removable device is infected or not. USB Vaccination disables the autorun file so it cannot be read, modified or replaced and creates an AUTORUN_.INF as protection against malicious code. The Panda Resarch Blog advises that once USB drives have been vaccinated, they cannot be reversed except with a format. If you do this, be sure to back up your data files first or they will be lost during the formatting process.
- Double-click on USBVaccineSetup.exe to install the program to C:\Program Files\Panda USB Vaccine.
- Read and accept the license agreement, then click Next.
- When setup completes, make sure "Launch Panda USB Vaccine" is checked and click Finish to open the program.
- Click the Vaccinate computer button. It should now show a green checkmark and confirm Computer vaccinated.
- Hold down the Shift key and insert your USB flash drive.
- When the name of the drive appears in the dialog box, click the button to Vaccinate USB drive(s).
- Exit the program when done
===================================================xPUD MBR Report
Start this from a clean computer
. You will need a USB drive with no less than 64 mb of space.
- Insert your USB drive. Caution: The next step will remove all information from your USB device.
- Press Start > My Computer > right click your USB drive > choose Format > Quick format
- Download xPUD 0.9.2 iso, saving the file to your Desktop.
- Download UNetbootin and save it to your Desktop as well.
- Double click the unetbootin-xpud-windows-387.exe that you just downloaded.
- Press Run then OK. Note: If you receive the message "You must select a distribution to load" just follow the instructions/image below
- Select the Diskimage Option then click the Browse Button located on the right side of the textbox field.
- Browse to and select the xpud-0.9.2.iso file you downloaded
- Verify the correct drive letter is selected for your USB device then click OK
- It will install a little bootable OS on your USB device
- Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
- After it has completed do not choose to reboot the clean computer simply close the installer
- Right click this dumpit link, select "save link/target as", and save the file directly to your USB
- Remove the USB and insert it in the sick computer
- Boot the Sick computer
- Press F12 and choose to boot from the USB
- Follow the prompts
- A Welcome to xPUD screen will appear
- Press File
- Expand mnt
- Click on sdb1 (sdb1 represents the USB drive). If it is not there remove the USB device for 5 seconds then reinsert.
- Double click on the Dumpit file
- A black window will pop-up and it will dump and zip the MBR to your USB drive.
- Press Enter to exit the black window.
- Click on HOME tab and choose Power Off to turn off xPUD.
- Remove the USB drive and insert it back on your working computer.
- Locate the mbr.zip file in your USB drive and attach it when you reply.
Things I would like to see in your next reply.
- Were you able to uninstall one of the two antivirus programs?